Enfields LettingsReviews 

205
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, supportive, and professional, often going above and beyond to assist with the rental process. People highlight the excellent communication and quick response times, even outside of working hours, which made the entire process smooth and stress-free. The service provided is frequently described as efficient and professional, with many appreciating the personalized care and attention received. Reviewers also noted the team's ability to work together seamlessly, ensuring that all inquiries and updates were handled effectively.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, kindness, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt and helpful... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more

Rated 5 out of 5 stars

We’ve recently started to use Enfields because of Adrian Pryke, who used to work at Beals and has transferred. Adrian has been working with us for 7 years now, letting out our properties. He’s an exp... See more

Rated 5 out of 5 stars

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

205 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(205)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Estate Agents

Excellent professional service, from the initial valuation all the way to completion and beyond. We had the pleasure of working with Will, Sam and Shaun from the Shirley office, all of whom went out of their way to help with a particularly challenging transaction. Compared to other agents we have worked with in the past, these are the best and we would absolutely use them again in the future.

January 7, 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Enfields were really helpful throughout the purchase of my first home. Communication was great, they always updated me with info from the seller and were really prompt in replying to my emails. Sam dealt with the beginning of the process and Shaun the rest of it until we completed. Both were really easy to talk to, helpful, polite and professional. Shaun was great at dealing with communication between the seller and myself, even through the problems and difficulties that came up with the solicitors. I would use Enfields again from my experience with them.

January 5, 2019
Unprompted review
Rated 5 out of 5 stars

During the sale of our property…

During the sale of our property everyone at Enfields was very helpful and supportive. The approach from the whole team was very professional. Thanks in particular to Sam and Shaun for making the sale of our house run smoothly.

January 3, 2019
Unprompted review
Rated 5 out of 5 stars

Enfields were excellent for me.

I've dealt with Enfields a couple of times over the past few of years, I purchased my property through them and Sam/Shaun were excellent when I purchased so I used them to sell my property and they found a buyer very quickly and everything went smoothly. I've already recommended them to my friends and family.

December 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great experience buying my first flat

I bought my first flat through Enfields and primarily dealt with Sam, as well as Shaun. They always kept me in the loop and I didn't have to chase them for anything. Along with my efficient solicitor at Dutton Gregory, the whole process only took 2 months!

November 18, 2018
Unprompted review
Rated 5 out of 5 stars

We recently sold our property through…

We recently sold our property through Enfields and were very happy with the service provided. We were fully updated and informed throughout which made the process a lot less stressful. There is a very good sense of team spirit in the Southampton branch and each member of staff was able to help and if not always made sure you got a call back. Whilst they suggested options for us we never got pushed into anything which was a good feeling. Would recommend for anyone buying/selling in the Southampton area.

November 18, 2018
Unprompted review
Rated 5 out of 5 stars

Great team in Shirley.

Sam did a fantastic job for us selling our home in Shirley whilst we were living in Australia. He dealt with a complex set of circumstances to achieve a deal which both seller and buyer were happy with. I would always recommend you in the future.

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great service, would use again

Recently purchased a property using Enfields. Whilst it took a bit of time, the team was really professional and helpful. Kept me in the loop and all in all was a good first time buying experience. Further thanks go to Sam and Shaun for all their help!

November 9, 2018
Unprompted review
Rated 5 out of 5 stars

Extremely helpful in negotiating the deal.

Enfields (Sam and esp.Shaun) were extremely helpful when dealing with unreliable and unresponsive law firm which was dealing with our case during purchase of our flat in Southampton. We believe Shaun actually saved the deal as the seller would lose his patience if Enfields didn't intermediate on all sides. Jack from lettigs department was also very helpful and informative in the after-sale period. We were very happy with Enfields and highly recommend them.

November 7, 2018
Unprompted review
Rated 5 out of 5 stars

Property Sale

Excellent service from the whole team. It didn't take long to get a buyer and once we did the whole team moved the sale through keeping us up to date and dealing with all and any issues that appeared. I wouldn't deal with any other estate agent but Enfields , they were excellent from start to finish and a special thanks to Sam, Shaun, Will and Jamie...Thanks Bernie

November 4, 2018
Unprompted review
Rated 5 out of 5 stars

Great service - Amazing Sales Team

The sales team worked really hard and didn't stop until a buyer was found, We had an amazing number of viewing booked in a relatively short period of time so we really impressed with their reach and marketing.
Once they'd found us a buyer we were kept up to date and they liaised with the solicitors and clients to ensure the sale went through as smoothly and quickly as possible.

November 3, 2018
Unprompted review
Rated 5 out of 5 stars

I bought my flat through Enfield few…

I bought my flat through Enfield few months ago. Staffs are very professional and kept me informed all the way through the process. Thanks to Sam, Shaun and Jamie. Great team very recommendable.

November 3, 2018
Unprompted review
Rated 5 out of 5 stars

friendly, helpful and professional

I purchased a property through Enfeilds. Sam and Shaun were assigned to my job and were friendly, helpful and professional. They helped keep the process going when things beyond our control slowed the process and worked to ensure a successful completion.

November 2, 2018
Unprompted review
Rated 5 out of 5 stars

Enfields was very helpful when…

Enfields was very helpful when representing the seller of a property I purchased. The transaction was part of a larger chain, and the team at Enfields did an excellent job in managing all links of the chain.

October 16, 2018
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Hi Alex L! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

We have used Enfields to manage our…

We have used Enfields to manage our rental property and then to sell it. We have been very impressed with the service we received for both transactions. We have always been kept informed about letting and selling issues. The staff are friendly, approachable, professional and very knowledgeable. They are a local firm who know the market extremely well. We would always use Enfields in the future and have no hesitation in recommending them highly to others.

September 29, 2018
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Hi Jean Vivian, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Enfield's were brilliant from start to…

Enfield's were brilliant from start to finish. Their agents give honest advice but also respect your privacy and aren't to intrusive. Other companies we viewed houses through force you to fill out forms after every house you visit which we found very time-consuming and extremely tedious. Enfield's only contact us when they thought they had a new property that we'd be interested in. The two people who we dealt with, Sam Binnington, and Shaun Jordan were extremely professional as well very understanding about our needs. They provide help throughout the process and were able to talk us through the jargon as first time buyers.

September 11, 2018
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Sam Metcalfe, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Professional estate agent who get the job done

A very professional estate agent who know their stuff without being overly salesy. They were clear and upfront with the process and costs from the start, and used data to help me decide the right price to pitch my house at. They kept me updated with viewings and feedback. They advised well during the bidding process, so I felt I got the best possible offer. From offer to sale they kept me updated regularly, communicated well with the other estate agent in the chain and kept the solictors moving.
Overall, they did everything a good estate agent should do. Thanks to Sam and Shaun's hard work, my house was on the market for about a month before offer accepted, and about 10 weeks from offer to completion. I'd definitely recommend them again.

September 7, 2018
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Aoife Doran, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Excellent !

These guys in Enfields are absolutely excellent. Communication was really good. They were updating us with progress every week always with polite and professional manners. There was some issues with the selling process but they put lots of afford to make the property ours. 5 star company!

September 4, 2018
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Hi Stasia Lipinska, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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