Overall straightforward and intuitive booking process for my Marseille car hire but let down slightly in one area. The terms and conditions state that any driving license endorsements have to be highl... See more
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All fine except for trying to sell insurance when it was already provided by the car rental firm itself. Very much made to look like one won't be covered unless purchasing from Enjoy.
Company replied
It was a genuine discount as I had checked the company website beforehand and got slightly more discount with Groupon. Fairly easy to redeem and book. No hidden fees
Company replied
Fairly clear site. But as usual the initial sections give a misleading impression that the various insurances are included. Should be made clear that these are in fact extras
Company replied
Company details
Written by the company
EnjoyTravel.com is a global travel comparison platform that helps customers compare car hire, hotels, airport parking, airport lounges and travel extras in one convenient place. With a leading edge against other travel comparison brands, we focus on comparing the widest range of big brands and local ones too, offering the biggest choice and best prices. We enable you, our customer to search and compare prices, rental terms and key conditions from a wide network of trusted international and local providers, making it easy to compare options side by side and choose the best value for each trip. Our focus is on transparency and simplicity. We aim to clearly present pricing, inclusions, exclusions and important rental information upfront, so travellers can make informed decisions before they book. By bringing multiple suppliers together into one comparison experience, with a slick express payment checkout built using the latest technology, we help customers save time and money while increasing choice and flexibility. We support customers before, during and after travel, working closely with our partners to maintain high standards and resolve issues efficiently. Whether travelling for business or leisure, EnjoyTravel.com is designed to make comparing and booking travel straightforward, competitive and reliable worldwide.
Contact info
Borers Arms Road, RH10 3LH, Copthorne, United Kingdom
- 0330 165 9369
- hello@enjoytravel.com
- enjoytravel.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from EnjoyTravel.com
Derek Allsop,
We're so happy to hear you appreciate our quick service and value! We truly appreciate your continued support.
EnjoyTravel.com
Everything was well highlighted and…
Everything was well highlighted and handy to read and follow.
August 2, 2026
Reply from EnjoyTravel.com
Paula Fredericksen,
We're so pleased to hear that you found everything clearly presented and easy to follow. Your positive feedback is greatly appreciated!
EnjoyTravel.com
Appalling experience
Appalling experience. We rented a car from Greece through Enjoy Travel. The company (Green Motion) was reviewed with a high rating on Easy Travels website but we later found it was a one star on google, trust pilot and trip advisor! After hiring and fully paying for 6 days car hire with added excess insurance cover, on arrival 2 customers were angry because they had been left at the airport and told their bookings had been cancelled. We then arrived and were told we weren’t going to be given any car or a refund because we brought a Mastercard/debit card to pay for the deposit. I offered to pay using google pay with a credit card but they refused even tho they had the machine available that would have taken the payment just like any other card. We were out onto a manager over the phone who then threatened us with the police and said there was a camera in their office. I had my relative with me who can verify that I didn’t say anything inflammatory or wrong , but this anonymous, remote manager seemed to be quick with threats as tho this is something that happens regularly. I assured it was good there was a camera because I hadn’t said or done anything wrong. After hours of trying to see if they would help us and getting nowhere we had to hire another car from elsewhere which cost double the price. When we left we met another customer who said they had done the same thing to her but they offered her to pay 120 euros to accept her debit card! We approached Easy Travel and they have refused to help refund us for the car we never received and said the terms and conditions covered them. I have re looked at the travel voucher and it doesn’t mention anything about a credit card being used for the deposit. Regardless, we offered them an alternative and they point blank refused. It’s just so easy for these companies to fleece tourists. I don’t understand how they have a 4 star rating. If they cared about customers they would have tried to at least reimburse us for our booking.
July 15, 2026
Unprompted review
Reply from EnjoyTravel.com
We're sorry to hear you were unable to collect your vehicle. The requirement to present a valid physical credit card in the main driver's name for the security deposit is clearly stated before booking on our website and is repeated on your rental voucher, which also includes a pre-travel checklist reminding customers to verify the supplier's accepted payment methods before collection.
Unfortunately, where a supplier requires a physical credit card, alternative payment methods such as Google Pay cannot be accepted in its place.
We also cannot comment on anecdotal accounts relating to other customers or reviews on third-party websites. Our ratings are based on verified customer feedback received through our own platform.
As your case has already been reviewed in accordance with the booking terms accepted at the time of booking, we have no grounds to offer a refund or investigate the matter further.
Reply from EnjoyTravel.com
Robert,
We're glad to hear that you found our service to be efficient and straightforward. We appreciate your feedback.
EnjoyTravel.com
FACILE E COVENIENTE
August 1, 2026
Reply from EnjoyTravel.com
We are so pleased to hear that you found our site easy to use and friendly. Thank you for your positive feedback; we appreciate it very much!
EnjoyTravel.com
Enjoy travel facilitates scam companies…
Enjoy travel facilitates scam companies like City Rent Albania.
When arriving on place, the rent company asks a deposit or an extra insurance. This was infurtaniatly within policy. But, they don't say anything about waiting time. We had to wait about 2+ hours in the burning sun (>35 C) before we could get a car. This didn't happen, so we had to get a taxi to our hotel. After that, we received an ex-taxi with 300k + km on the odometer.
Never again ordering a car with Enjoy Travel.
July 14, 2026
Unprompted review
Reply from EnjoyTravel.com
We're sorry to hear you were disappointed with your experience. The security deposit and insurance requirements are clearly set out in the supplier's rental terms before booking. While we appreciate that waiting longer than expected is frustrating, delays at vehicle collection can occur during busy periods and do not in themselves indicate inappropriate conduct.
If you believed the service you received fell below the supplier's standards, this should have been raised with them at the time so they had the opportunity to address it. We appreciate your feedback, but we do not accept the suggestion that we work with "scam companies."
Easy booking process
Easy booking process, and by far the cheapest price online, like-for-like. Booked through Skyscanner with 5.25% cash back too :)
August 1, 2026
Reply from EnjoyTravel.com
Euan Holmes,
We're delighted to hear you found our booking process straightforward and our prices unbeatable. We appreciate your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
Alison Cameron,
Thank you for your feedback! We are delighted to hear that you found our site quick and accessible. We appreciate you taking the time to share your positive experience.
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
HOMER D BILLIPS,
Thank you for your wonderful review! We are so pleased to hear that you found the reservation process easy. We appreciate your feedback and look forward to assisting you again in the future.
EnjoyTravel.com
Site easy to use.
August 1, 2026
Reply from EnjoyTravel.com
Colm Sherry,
We're so glad to hear that you found our site easy to use. Thank you for taking the time to share your positive feedback!
EnjoyTravel.com
Easy booking
August 1, 2026
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
Sylvain,
We're so pleased you found our platform good and our prices keen. Thank you for your valuable feedback!
EnjoyTravel.com
So easy & great prices
August 1, 2026
Reply from EnjoyTravel.com
MR R LANCASTER,
We're so pleased you found our service easy to use and that our prices were great. Thank you for your wonderful feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
Darren Shepherd,
We're so glad you found the booking confirmation quick and easy. Thank you for your valuable feedback!
EnjoyTravel.com
Tres simple et rapide
August 1, 2026
Reply from EnjoyTravel.com
Alexandre Begue,
Thank you for taking the time to leave a review. We are delighted to hear that you found our service simple and quick to use.
EnjoyTravel.com
Reply from EnjoyTravel.com
We're so pleased to hear that you found everything simple, easy to understand, and straightforward to follow. Thank you for your positive feedback!
EnjoyTravel.com
Reply from EnjoyTravel.com
Tomer Hertz,
We're delighted to hear that you found our booking process clear and that you appreciate our positive reviews. Thank you for your kind words!
EnjoyTravel.com
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