En Route Jewelry Reviews 4,152

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the jewelry is beautiful, durable, and does not tarnish even with daily wear, including showering and swimming. Many appreciate the wide range of unique and stylish designs available at very reasonable prices, making it easy to build their collections. Reviewers also frequently highlight the fast shipping and careful packaging, ensuring items arrive quickly and in good condition. However, some customers were dissatisfied with the quality, reporting that jewelry tarnished quickly, details fell off, or pieces broke shortly after purchase. These reviewers felt that the quality did not match their expectations, especially considering the price point.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often highlighting that the jewelry is... See more

Quality

Consumers find quality to be positive, with many praising the durability and appearance of the jewelry,... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed of delivery. Many... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction with the ease... See more

Price

Clients share positive opinions on price, with many reviewers finding the jewelry to be affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I continue to be impressed with En Route's product quality, shipping speed, and packaging care. Having ordered rings, necklaces, and bracelets, I can confidently say their products are consistent an... See more

Rated 5 out of 5 stars

As a gold jewelry girl I've always had a hard time finding pieces that were cute and don't tarnish, and so ever since my first purchase here I've never bought jewelry anywhere else! I will never sto... See more

Rated 5 out of 5 stars

En route was recommended to me by a colleague, because I asked her about a pair of earrings and a matching necklace she was wearing that I loved. I bought two necklaces, they are fantastic, everyb... See more

Rated 5 out of 5 stars

I really like En Route jewellery; their range is wide and all of very reasonable prices. I love their watches too. Can recommend. Good delivery times.


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Quality of pieces is good

Quality of pieces is good. I get so many compliments on my ring bracelet and necklace. Packaging is great and shipping isn’t too bad. I luv.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry, i can always rely on en route to offer a great present for a loved one or even an addition to my own collection. The quality is just as described, and my beloved pieces never fail to catch an eye!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful cross necklace

Beautiful necklace I gave to my girlfriend for valentine day, golden cross necklace with a red gem on the middle in the shape of heart with pearls. Absolutely gorgeous design really happy with the price and delivery. Overall amazing

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Over the moon

Just received my order, incredible. Just beautiful and unreal quality! I can’t believe how well priced their stuff is! Incredible

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Broke and tarnished in 1 month!!!

Don’t bother! They have rusted/ tarnished in 1 month. I wear my jewellery everyday and thought it would hold up but it has gone brassy. My bracelet has broken as well. I’m super disappointed as I spent quite a lot of money getting a few pieces and they have only lasted me a month. Do better en route!

March 26, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we're very sorry to hear about your recent experience. This is not reflective of the product quality we strive to maintain. All of our items are covered by a 100-day warranty when purchased through our official store. One of my colleagues has responded to your inquiry via email and I believe we can straighten out the situation. You’re also welcome to email us directly at customer@enroutejewelry.com. Apologies again for the inconvenience caused.

Rated 5 out of 5 stars

En Route Jewelry Review

En Route Jewelry has been nothing but phenomenal to me! My order came right on time and exactly as it looked on the website. Not to mention the selection at their prices are fantastic!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

I recently bought two necklaces from en route and have been blown away by their quality - for their price they are amazing. Absolutely no tarnishing thus far and exactly as they were shown on the website!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Return Policy

Buyer beware! A company's reputation is built not just on the product it sells , but how it treats customers when something goes wrong. Standing behind your products means taking responsibility for quality, honoring expectations, and making the return process simple,fair and acessible. Customers should never feel punished for a product that doesn't meet its claims or doesn't fit. Instead, returns should be quick, clearly explained and reasonably priced - ideally free or low cost so shoppers can buy with confidence. Requiring customers to pay high international shipping fees to return an item - especially when the company presents itself as being based in the US - undermines trust. When a return must be sent to another country at a higher cost than the item itself, it effectively traps the customer, leaving them stuck with somethingt that doesn't work for them. This kind of policy shifts the burden entirely on to the buyer and signals that the company is unwilling to stand behind it products. A fair return policy isn't just good customer service -it's good business. Companies that make returns easy show that they value long term relationships over short term profits. In contrast, complicated or costly return requirements discourage repeat business and damage credibility. Customers deserve transparency, honesty and support, especially when a purchase doesn't go as expected.

March 23, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience didn’t meet expectations. Regarding your return, our full return process is detailed on the “Shipping & Return” page of our website, but we apologize for any confusion you experienced with postage or parcel details. We’d like to help you find a resolution so you’re not left with items you can’t wear. One of my colleagues has responded to your inquiry and I believe we have already straightened out the situation for you.

Rated 5 out of 5 stars

Really impressed with my experience

Really impressed with my experience! Delivery was super fast, everything arrived beautifully packaged, and the jewelry itself is absolutely lovely. Great quality and exactly as pictured—will definitely be ordering again!

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

The best chunky hoop earings everrrrr

Bought the chunky hoop earings!! The most gorgeous, perfect earrings ever and can elevate any outfit, even the most basic one! The experience was amazing, with the parcel arriving pretty quickly and were very well packaged. Even the packaging of the earrings was amazing, as you can use it to put the earrings or other jewelry when traveling!

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

i recommend!

Super cute jewelry that go with anything!! Shopping and delivery didn’t take long either! so satisfied with my purchase.

March 5, 2026
Unprompted review

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