Envoy Financial Reviews 294

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, deep knowledge, and approachable attitude, making the entire process smooth and stress-free. The service provided is often described as excellent, with consumers noting the efficiency, clear explanations, and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting that questions are answered promptly and clearly, providing peace of mind. Many people appreciate the personalized support, especially first-time buyers who found the guidance invaluable in navigating complex processes like securing mortgages and insurance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, often describing it as brilliant, fantastic, and exceptional. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their responsiveness, dedication,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers, especially first-time... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Meryn at Envoy Financial was amazing in helping me secure both my mortgage deal and life insurance policy. She explained everything clearly, guided me through the whole process, and made it all feel r... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Delighted with the service and advice…

Delighted with the service and advice provided by Envoy Financial. Ross, along with Karolina, were instrumental in making my house move simple, straight forward, and as efficient as possible, when it proved to be challenging and sensitive circumstances. Very approachable and understanding in the most professional manner. Would highly recommend these services to any friends or family.

February 27, 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a positive review. We are glad we could help.

Rated 5 out of 5 stars

Excellent remortgage experience

Excellent remortgage experience. Ross made it a painless process. He provided guidance on the best option for us, even when the business would have benefitted more from taking us in a different direction. Thanks so much Ross.

October 30, 2024
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Reply from Envoy Financial

We are delighted to have been able to help. Thank you for leaving us a kind review.

Rated 5 out of 5 stars

I recently purchased my first solo home…

I recently purchased my first solo home & couldn’t have done it without Graeme, Karolina & the rest of the team at Envoy. They have been nothing short of spectacular in looking after me during the full process & still are!
A wonderful, professional yet personal service that I would highly recommend to anyone.

February 20, 2025
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Reply from Envoy Financial

Thanks for leaving us a kind review, we are glad we could help.

Rated 5 out of 5 stars

Our first home.

A huge thank you to Ross, our mortgage advisor, for guiding us through the process of buying our first home together! From start to finish, he made everything so straightforward, offering expert advice, constant support, and a truly great service. We couldn’t have done it without him, and we’re so grateful for all his help.

If anyone is looking for a mortgage advisor who really knows his stuff and goes above and beyond, we can’t recommend Ross enough!

February 5, 2025
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Reply from Envoy Financial

Thanks for leaving us a kind review. We are glad we could help.

Rated 5 out of 5 stars

Brilliant Experience

Massive thank you to Graeme and Karolina for all of their help getting our mortgage sorted. The process was quick, smooth and both Karolina and Graeme were so knowledgeable. Wouldn't hesitate to use them in the future and we will definitely recommend to friends and family.

February 4, 2025
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Reply from Envoy Financial

We are glad we could help. Thanks for leaving us a positive review

Rated 5 out of 5 stars

Ross Bremner proved himself a man of action

After terribly misguided from another advisor when we almost lost our hope of not getting the house which we found after a long search just then we were introduced with Ross Bremner from envoy financial. Ross went out his way to help us to get our desired home. He proved himself to be a man of action.We couldn't ask for more how he helped us throughout our buying journey. He was just a text or call away from us to ensure us that everything is in right way. Not only he helped us to get the mortgage but also help us to find the right home and mortgage insurance for us. We would definitely recommend Ross and his company to our friends and family who would want their dream come true for buying the house. All the best for Ross and envoy financial.

January 21, 2025
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Reply from Envoy Financial

We are so pleased we have been able to help. Thanks for leaving us a positive review.

Rated 5 out of 5 stars

We had the best experience with Graeme…

We had the best experience with Graeme from start to finish he helped us with everything to do with getting our dream home and we finally have it now. I can't thank him enough for everything he has done for us 🙏

January 16, 2025
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Reply from Envoy Financial

Thank you for leaving us a review. We are delighted to have been able to help.

Rated 5 out of 5 stars

I recently dealt with Envoy Financial…

I recently dealt with Envoy Financial to secure two mortgages, and I couldn’t be more pleased with the experience. From start to finish, their service was exceptional. The team was always in touch, keeping me updated and ensuring the process was as smooth as possible. I had the pleasure of meeting and liaising with Ross, who was incredibly professional and helpful throughout. He worked hard to secure great mortgage rates, and I felt well-supported every step of the way. I would definitely use Envoy Financial again for any future mortgage needs and highly recommend their services.

December 1, 2024
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Reply from Envoy Financial

We are so pleased to have been able to help. Thank you for taking the time to leave us a positive review.

Rated 4 out of 5 stars

Ross was recommended by a friend and…

First time buyer
Ross was recommended by a friend and truth be told he was very helpful and communication was top notch. As a first time buyer, he helped make the process a stress free experience.
Thank you Ross and team for a job well done 👍

November 20, 2024
Unprompted review
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Reply from Envoy Financial

We are glad we could help you in purchasing your first property. Thanks for leaving us a review.

Rated 5 out of 5 stars

Efficient and knowledgeable

Ross and Karolina helped us navigate our recent house move and their support has been invaluable. Professional and knowledgeable, their friendly help and advice has helped ensure our move was stress free. Thank you so much.

November 29, 2024
Unprompted review
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Reply from Envoy Financial

Thanks for leaving as a five star review, we are delighted to have been able to help you with your house move.

Rated 5 out of 5 stars

Mortgage advice


Ross is absolutely outstanding! From start to finish, he made the mortgage process seamless and stress-free. He took the time to understand our needs and found the perfect solution for our financial situation.

His communication was clear and timely—always available to answer our questions and explain everything in detail. His professionalism and dedication truly set him apart.

Thanks to Ross, we now have a mortgage that fits perfectly, and the entire process was smoother than we could have imagined. We highly recommend him to anyone in need of expert mortgage advice!

December 19, 2024
Unprompted review
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Reply from Envoy Financial

We are delighted to have been able to help. Thanks for leaving us such a kind review.

Rated 5 out of 5 stars

A great service

Meryn was extremely professional and made the entire process very straight forward. We were delighted the service we received and would thoroughly recommend Meryn or the rest of the team to anyone.

December 9, 2024
Unprompted review
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Reply from Envoy Financial

Thanks so much for leaving us a review. We are glad we could help.

Rated 5 out of 5 stars

First time buyers

Steffi made our experience of buying our first home so straight forward and simple. Steffi was amazing throughout the whole process and made our dream a reality. We always felt supported, everything was communicated to us clearly at every stage and she was on hand to answer our questions quickly whenever we had them. Steffi went above and beyond to get us a great mortgage deal which suited our situation and sort out home insurance for us. We can’t thank her enough for everything she has done for us and will 100% be recommending her and Envoy in future for the great service.

November 27, 2024
Unprompted review
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Reply from Envoy Financial

Thank you for taking the time to leave us a review, we are glad we could help you.

Rated 5 out of 5 stars

5 Star

We were referred to Graeme at Envoy by Shanta Residential when we went to view a property and hadn’t yet spoken to a broker. We were looking for advice asap and Graeme was on the phone to us by that afternoon, it was a Sunday. Graeme and all the team at Envoy have been a great help to us providing advice along the way, Graeme is reassuring and easy to speak things through with. Our house purchase took longer than expected and they kept in touch throughout. They reviewed our mortgage application multiple times over the course of the few months to ensure we were getting the best deal as interest rates changed. Just before the house went through Graeme sorted out our life insurance and home insurance policies and set up all the payments after giving us further advice. The whole process was made so much easier by having their expert services. I feel confident that we have been given sound advice and have got much better deals with their involvement. We’ve used brokers before but never had support like we have from Envoy. Graeme made himself available after hours as I was too busy during work hours and even called on the day the house went through to check in and make sure things went smoothly. I would highly recommend Envoy and would definitely use them again. It’s very rare you find a company that feels like they are genuinely trying to help and they have undoubtedly made our lives much easier! Thanks to Graeme and the whole team for all your help along the way!

November 15, 2024
Unprompted review
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Reply from Envoy Financial

Thank you for taking the time to leave us such a detailed review. We are delighted to have been able to help.

Rated 5 out of 5 stars

HIGHLY RECOMMEND

HIGHLY RECOMMEND

As first time buyers we felt like everything was a complete mine field. Ross put our minds at easy. Answer all our questions even the silly ones. Service was quick and efficient and we're were always kept update. Ross worked round our work commitments which was amazing. Everything was in place so quickly. Ross made everything as easy as possible for us which took away a lot of our stress.

Thank you to Ross and his team for everything and all your hard work we really appreciate it.

November 8, 2024
Unprompted review
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Reply from Envoy Financial

We are delighted that you have left us such a kind review. Glad we could help you with your first home purchase.

Rated 5 out of 5 stars

Highly recommended

Robyn was very helpful and guided me through every single step during my property buying adventure. Being a first time buyer it was very daunting and overwhelming, but Robyn did a great job putting my mind to ease. and keeping me right. She was so patient, dealt with all my queries and helped me secured a good mortgage deal. Couldn't have done this without the team!

August 16, 2024
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Reply from Envoy Financial

Thank you for leaving us a review, we really appreciate it and are happy we could help.

Rated 5 out of 5 stars

Excellent experience as first time buyer

As a first time buyer Steffi made my whole experience extremely smooth and stress free. Outstanding service and support throughout and couldn’t ask for a better experience. I’d absolutely recommend Envoy to anyone looking for financial support with mortgages etc.

October 31, 2024
Unprompted review
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Reply from Envoy Financial

Thank you, we are delighted to have been able to help.

Rated 5 out of 5 stars

We were back and forward with what we…

We were back and forward with what we wanted, changed our minds a lot which resulted in extra work for Envoy. They did not complain and were amazing especially Robyn. She went above and beyond to sort out our issues so close to a deadline! And was lovely to deal with!
Really pleased. Would absolutely recommend!

October 25, 2024
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a kind review, we are glad we could help.

Rated 5 out of 5 stars

Smooth and straightforward experience

Ross and the team made the whole process of remortgaging smooth, straightforward and hassle free. The communication was first class and at no point did I feel out of the loop or unaware of what was happening and everything was explained in a very simple way. Envoy made what could have been a stressful period feel fairly relaxed.

I would have no qualms in recommending Envoy, thanks to Ross and the team for all of your help.

October 1, 2024
Unprompted review
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Reply from Envoy Financial

We are glad we could help and are thankful for the kind review.

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