While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I've tried contacting you multiple times regarding my transaction you according to the blockchain took actions on 8 minutes after I recieved the crypto. How come I still haven't recieced my transfer w... See more

Rated 5 out of 5 stars

Epay really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big businesses as well. Epay provides a diversity of payment options and currencies ena... See more

Rated 4 out of 5 stars

My experience has been great on Epay, just I gave it 4 stars due to the fees they charge because it sometimes changes. But they don't remind the customer in a proper way. I feel Epay could improve in... See more

Rated 4 out of 5 stars

Although Epay currently can't provide a suitable payment solution to my business, I always receive human answers instead of a machine. Even in Email I always get an answer quickly no matter what it is... See more

Company details

  1. Payment Service

Written by the company

Epay, is a secure, fast, and low-cost global payment solution provider. Established and headquartered in Hong Kong in 2014, Epay has branch offices in China, the USA, the United Kingdom, Europe, and Samoa, and obtained MSO, MSB, and PCI security certifications in the early years. Epay focuses on providing comprehensive financial services such as online deposit and withdrawal services, online payment, currency exchange, and global remittance. Epay has a total of 1000,000 global users and more than 200 cooperative banks and financial institutions, connecting with all major financial regions of the world. Epay leads financial services with "technological innovation", and is committed to becoming the most popular payment system in the world. Epay wishes to build a cross-border payment clearing center, link with the global payment channels and merchants, and lead the global payment innovation development.


Contact info

3.0

Average

TrustScore 3 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bad customer service …

I world like to make a report on idk even know who I spoke tho I wash telling her my issues with the card and she is telling me to contact my employer them hang up when i tried calling back no one answered my phone number is 8763174553 I called around after 2pm thats very not nick cause i am frustrated and just trying to get some help

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

No customer support for pending remittance

They promise remittance with 1-2 business days. But when its stuck at pending for more than 3 days, no response from customer service, they just say we are monitoring and will get back to you on progress. What's the use of having a customer service team , when they can't help in getting remittance on time.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

They need to up their game. It's starting to smell bad.

Since January 1, 2025, I can't top up my Epay.com account using a local bank account. I don't know why NOBODY is mentioning this, as I believe I've been singled out or targeted. I have tried contacting all account managers, all second-tier managers... up to no avail. They told me they have "discontinued" the option of Local Bank Account / Swift in the US and they don't know when they're gonna have it back. It turns out that option is unavailable everywhere. Meaning, If I am a Chinese customer, I can't add money from my chinese bank account either.

The only options available are e-wallets that ARE NOT ALLOWED FOR U.S. CUSTOMERS. Then, what's the point? How is this company making money? I honestly don't know. I used it a lot in 2024, but then they turned into the worst customer service experience and a total waste of time.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

My account was blocked on 02/07/2024…

My account was blocked on 02/07/2024 with a significant balance, and since then, I haven't received any explanation. Despite multiple attempts to resolve the issue, they have stopped responding entirely. Be cautious when dealing with them, as their actions seem unprofessional and potentially illegal.

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Epay Australia Not Refunding Deposit

Epay Australia
Quick to take your deposit of $1000.00 but have 1001 excuses when they have to refund the deposit. Emails are never answered properly - you only get a confirmation of email received. The terminal has been collected by their service provider but they still have to investigate the collection, telephone staff can't give any answers and will get back to you but never do.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Hello,

Hello,

Just spoke with Amber at Epay in regards to signing up to the umbrella. Lovely customer service and I felt very welcomed! Made the experience very easy. Would definitely recommend!

-Shanice:)

February 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look