I've tried contacting you multiple times regarding my transaction you according to the blockchain took actions on 8 minutes after I recieved the crypto. How come I still haven't recieced my transfer w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Epay really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big businesses as well. Epay provides a diversity of payment options and currencies ena... See more
My experience has been great on Epay, just I gave it 4 stars due to the fees they charge because it sometimes changes. But they don't remind the customer in a proper way. I feel Epay could improve in... See more
Although Epay currently can't provide a suitable payment solution to my business, I always receive human answers instead of a machine. Even in Email I always get an answer quickly no matter what it is... See more
Company details
Written by the company
Epay, is a secure, fast, and low-cost global payment solution provider. Established and headquartered in Hong Kong in 2014, Epay has branch offices in China, the USA, the United Kingdom, Europe, and Samoa, and obtained MSO, MSB, and PCI security certifications in the early years. Epay focuses on providing comprehensive financial services such as online deposit and withdrawal services, online payment, currency exchange, and global remittance. Epay has a total of 1000,000 global users and more than 200 cooperative banks and financial institutions, connecting with all major financial regions of the world. Epay leads financial services with "technological innovation", and is committed to becoming the most popular payment system in the world. Epay wishes to build a cross-border payment clearing center, link with the global payment channels and merchants, and lead the global payment innovation development.
Contact info
Unit 02.03, 10th Floor, Building A2, Kexing Science Park, Nanshan District, Shenzhen, 518000, Shenzhen, China
- +86 755 2224 8883
- cici@epay.com
- epay.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was excellent with Epay service
Epay really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big businesses as well. Epay provides a diversity of payment options and currencies enabling users to practically receive money from anywhere in the world. The customer service is the best I have ever seen, I reached a customer service team member called Sammi, and whenever I have questions, I can get my questions answered right away.
Always get quick answers from the Epay team
Although Epay currently can't provide a suitable payment solution to my business, I always receive human answers instead of a machine. Even in Email I always get an answer quickly no matter what it is. Thank you very much.
Best payment gateway for live streaming platforms
With support for over 80 currencies, Epay offers an extensive range of options for streamers to withdraw their earnings. By utilizing the Epay payment gateway, streamers can enjoy faster and more cost-effective transfers to their local bank accounts. This seamless process not only saves time but also reduces unnecessary expenses, making Epay the go-to solution for efficient and affordable currency payout.
Best platform for Korean business
As a B2B seller engaging in business with South Korean customers, I have successfully addressed the challenge of collecting Korean won by utilizing Epay's local Korean account service. This solution has not only boosted my customers' confidence in me but also streamlined the payment process by reducing the number of transactions. Additionally, Epay has saved me both time and expenses associated with opening a South Korean bank account. Thanks to the convenience and benefits offered by Epay, I have been able to strengthen my business relationships and increase efficiency in cross-border transactions with South Korea.
It is very easy and fast to open a U.S local bank account on Epay
It is very easy and fast to open a U.S local bank account on Epay, payments from my American buyers can be received almost the same day.
Fast and perfect payment!
Epay has competitive exchange rate, but...
I compared several payment company but I picked Epay because of the competitive exchange rate. But one small suggestion for Epay. Could you please make your APP more easy to use?
A good place to Exchange Perfect Money
I always buy Perfect Money from Epay. Fuding money to Epay account via Wire transfer is free, withdraw PM takes 0.5% sometimes. and if you want to exchange Perfect money for USD, you can also make it on Epay.
Epay is an excellent payment company
Epay is not ePay, and it is not a scam. I have been traded on Epay.com since last year, they deal with my transactions fast and safely. I love their website online customer service because I can always get instant help for my orders. Thank you, Epay
scammer!!
scammer!!! be careful, basically they just take your money and in a savage way!!!
Warning, Epay is a Scam
Warning! Epay is a scam. My better half transferred her earnings from Poppo Live to epay to transfer on to her bank. The funds went to epay and she was unable to transfer, being asked to prove her ID again, she had already proved ID with the scam epay. Epay did not answer queries, no reply. Then her next log in and the funds were gone, 0 balance. Imagine how she felt after all her work on Poppo Live. Do not use epay, it is a scam
The are scammers, you won’t receive your deposit
FAKE AND SCAMMING SHOULD BE BANNED
Worse customer Service Ever.Do not have…
Worse customer Service Ever.Do not have any knowledge. Call them many times but not solve problem.I don't know how it works.
fast remittance and excellent service
I'm working abroad and I use Epay to remit money to my family. I've been using Epay for almost two years and I'm glad that they have more and more currencies options, which can be very helpful for people working aborad just like me. The process is easy and the service fee is reasonable. Plus, their service is excellent. The manager responsible for my account is extremely helpful. Keep it up, Epay! Don't let me down!
I believe that their products have been…
I believe that their products have been adjusted and improved. I submitted the documents on 6th, and the certification was passed on the 7th. I am remitting money back to Hong Kong from the United States. Objectively speaking, this is a good app at this stage. The fee is cheap and the remittance arrives quickly.
Very confusing
I have been trying to access my account. The security question was where do I work and what's my telephone number. I answered both questions and was informed I was incorrect. I think I know my number and place of work. Laughable
Attitude towards customers is bad
Attitude towards customers is bad, for 3 weeks they asked for documents, then a photo and then they sent a refusal
Be careful with this place.Unfortunately
Unfortunately, this is a terrible place.
A week passed with the certificates. But it's not over yet
I sent him all the certificates they asked for.
It was approved. But it's not actually ready.
Minimum payout is $1000 until verifications are completed.
But they are ready.
So why is this?
When making a transfer, they theoretically send an email containing the approval code.
I didn't even get it at first. The liver came the next day, but by the time it got here it had expired.
What kind of administration is this?
I'm even lucky that I sent a small amount at first. I don't think they will return it.
If so, I'll correct it.
Epay is definitely scam loosing money…
Epay is definitely scam loosing money there and nobody in support
i m loosing 23$ there
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








