ePayService Reviews 340

What we are experiencing with epayservice is very similar with what we are reading here.

For that we are somewhat relieved that we are not being singled out but that this is a massive issue by the looks of it..

We are customers for years now, A few years ago, in march '21 all cards were deactivated due to "solutions being implemented" and this should have be ready in september of that year. It took them over a year to complete that "implementation" and offer new cards. we did order a card, which was shipped only after re-verification. Everything checked out and we received it early February 2023, only to be locked out again starting 24th of february and on.. Support is like a stuck tape recorder repeating the same message again and again, no matter what we write back..

Look, if you want to cut ties with the adult-industry/porn/sexworkers and whatsoever, give your clients their money back and just say it, instead of flagging adult related business as "high risk". the flag is raised by an algoritm, which is programmed to raise a red flag and report to a human to investigate. That algoritm is programmed like that with a reason that YOU are failing to tell your customers: "we want out of porn, but we want to keep your money and that is why you are flagged as high risk". Dont lie, and tell your support crew to actually support people instead of sending the same b*llsh*t message over and over again.

This is FIRST-RATE "HORRIBLE" COMPANY!!!

I spent nearly 2 hours answering every question on their form which was INSANE as far as what they want. Then, after several (VERY SLOW) RESPONSE emails, the agent simple says, "OH, we don't service sending money to your country." In the beginning of the form, their scroll down menu showed my country, and I (CLEARLY) stated my business. So ridiculous, and DEFINITELY a company to STAY CLEAR AWAY FROM!!!!! IDIOT COMPANY FOR SURE!!!!!

Why they still working, why websites still recommending this SCAM company as transfer money, THEY HAVE BIG PROBLEM after started war in Ukraine, because owner this company from Russia!!! But they are lie that theirs office at Netherlands it's not True. Not Recommend At All. Now they are sending money to card one time in month or 2 months, soon they will just close company with all your money...

They blocked my account 'for security reasons' and said to contact the support team. I sent an email asking to unblock it and they never responded.

When finishing the due to technical maintenancen ?
I want ise the international bank transfer . My money need to … and i can do nothing i dont get answer. The sepa payment also ..

I cant use the sepa und international bank transfer …. I can not send money in other country …

Edit:Now i wrotee but i can not do nothing . And it s very importand that i sent a money the other bank .

This is beyond.. in my whole life i have never had to deal with a cheapest and useless customer service. They work Mon-Fri for a few hours, the chat is basically useless because whatever you ask they say it's not an issue that the chat agent can resolve, so they invite you to send a ticket and wait days for an answer. After providing all the proof that i could provide, i still have my money blocked after a failed transaction. The phone number, as per a chat agent, doesn't even work so it's useless just like the chat. And if you send too many requests they lock your account for an hour so they don't have to deal with you. Let's not even talk about the conversion from usd to euro, for 156$ i received 136€ instead of 145€ as it was shown in google search and other currency exchange providers.
This is beyond thieves and scammers. I still have my money blocked and no one even cares of forwarding my request to the relevant department, they just say: as the other bank already said, wait up to 5 business days to have your money back.
Wow, very impressing.

they deserve negative Star but here we don't have provision to put, they collected all legal document , after that its decline just because of they are seek of money and selling our all sensetive data to third party vendor for money purpose

I haven’t been able to withdraw my money because of "technical maintenance". My money has been stuck there for one month (~1500 USD)...

EDIT: finally I could withdraw my money. I had to justify my identity and activity with some document and create an IBAN. That was not clear from the website but the support was reactive.

2nd EDIT: they starting to retain my money again... It's been several months that a verification process is pending. I asked them to withdraw my money and close my account and they refused.

My advice: don't use ePayService. I've moved to Paxum and their service is way better.

Have a large amount of money stuck in my account for over a month haven’t been able to withdrawal all of them just canceled today and now there’s “technical maintenance” for 99% of their withdrawal methods. Will I ever see my money? I don’t know constant cancels, delays and them removing options from my account. Please reply if you’re experiencing same issue to know if this is whole website issue or if they just give maintenance to individual accounts.

I would rate it lower than 1 if it was possible. My assessment of their work is 0. It all started from the moment when they canceled the cards, they promised that the card would come in a month, then half a year, a year ... well, it still doesn’t exist. They ask for a bunch of unnecessary data. I really hope that the police will check this office in the near future. Then I had to change the withdrawal methods through them because of this. The commission was cosmic. And now here is the constant technical work and it is simply impossible to withdraw money. All methods have been tried. They sent the money three weeks ago and are constantly postponing the timing of their receipt. These are scammers!

Epayservice continues to be the most unreliable partner for your business or your activity. I have been a customer with them for years, and the way they treat me will never cease to amaze me. I'm always being treated as if they are doing me a favour by having me as a customer. Their support is slow and every message they send contains no information. When a payment is cancelled, they never give information but just say it was automatic. I have been doing the same transfer to the same account for a year now, and suddenly. It does not work, no information is given, no reason is given. I'm still fighting to get an answer, as I have money with them and not sure what will happen to it if they do not transfer it to my account. Support always ignores my questions. I have many tickets open that they don't even ready, so never mind getting an answer. In my opinion, they act in an illegal way and should get checked by financial institutions so they stop waisting the time of their customers.

Good morning, a month ago today they suspended the transfers, first they imposed payment limits with very high rates, they also restored the payment in cash, ensuring that the maintenance was already ending and it only lasted 4 days, so that later they would start again with the maintenance. , many of us did not even manage to use this service because of the speed that it was suspended. You are not the only withdrawal option, please we need a clear answer about what will happen to our money. Many of us must pay our debts and buy food, others also had our savings in our ePasyService wallets, which makes it impossible for us to return the money to our payer because we have accumulated amounts from more than 2 months ago. This is a desperate situation and it would be good if you as a company gave us peace of mind and did not transmit insecurity to us through your answers.

almost 1 month maintainance cant withdraw funds in the philippines

This is a scam. I made transactions when other people complained about maintenance. So maintenance is only for your account- it doesn’t make any sense. What make sense is that the maintenance starts right after you send them a big amount of money. DONT TRUST THEM EVEN IF IT WORKED FOR YOU BEFORE. They are just building your trust so they could scam you for a bigger amount of money.

They are the worst abusers, on October 6 and 7 I made two remittances because they had the cash payment option available. I only received one of the remittances, it took me two days to respond that they deactivated again and that they will give me a refund if I want. Abusers

DON'T ever use this fraud system! They will keep your money just for no reason. Oh sorry, the reason is “technical maintenance works”. How much longer it will take??? You are a joke, guys.
I see it's a common problem for a lot of countries.

Respuesta de ePayService

Hace 3 días
First, please accept our apologies for inconvenience caused by maintenance works we were doing.
At the present moment we resumed withdrawals in cash to your country. If still have any questions how to make a withdrawal in cash please contact our support team, we will help you to make a withdrawal. ustedes ESCRIBIERON ESTE MENSAJE NO SEAN MENTIROSOS USTEDES NO HAN RRESTABLECIDO NINGUN SERVICIO DE TRANSFERENCIA BANCARIA PARA COLOMBIA Y TAMPOCO RETIRO EN EFECTIVO.

Make sure you stay away this SCAM. Don’t risk your money with this useless “service” they will blocked your money long time while telling your transaction “is being process”. Every body knows an ACH is a fast an reliable service that never takes more than 3 business day, but with them it turn into an excuse after excuse. If you ever read this please get a different option, PAXUM works great and is reliable. Don’t give them chance to steal more money.

They will answer here, telling that you didn’t leave exact details to check on your case and help you out, “we are facing some delays with the ACH service, we hope to resume it soon” lies… lies… lies. THIS IS NOT A SERIOUS “COMPANY” is you want peace of mind never use this SCAM

Theyre asking about my passport and web cam