EPR Reviews 226

Very helpful and good communication from both the office and the electrician.
The electrician explained what he was doing. Very polite and efficient

Friendly quick Efficient effective nice guy.

Great to see Ollie again for the wired connection from router to ev charger. The job was completed exactly as expected despite the surprise of a defect on the cable. Good communication from Owen to advance the appointment forward with plenty of notice.

Brilliant experience with EPR, came out promptly and fixed our electrical issue. A big thank you to Jake and all of the team.

Thank you. Came out on a cold and wet Sunday morning. Very friendly and sorted out a solution for our situation in a matter of hours.

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The guy is super knowledgeable, personable and he really went above and beyond to make the repair happen same day despite only being called out to diagnose the issue for repair at a later date. Again, really big thank you Ryan!

Smart Home Charge installed a Tesla Powerwall3 EV charger which developed an intermittent fault. Their initial response to my report of this problem was to advise me I would have to resolve thr issue directly with Tesla. This proved impossible and after a couple of reminders to Smart Home Charge that they were responsible for repairing or replacing my charger they sent an electrician to look at it. He has now been 3 times and we are no further forward. He is very pleasant but appears to have little experience with Tesla Powerwall3 chargers.

Great after service from Smart Home Charge repairing our faulty fuse box 11 months after installation. Jake the engineer was also very efficient

I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger malfunctioned and needed replacement. The customer service team liaised quickly with the manufacturers and sent me out a replacement, which was installed within a few working days. They kept me up to date with developments so I was never in the dark. It was the same electrician on both occasions, and he was very helpful in talking me through the installation and setting up the charger app. I can't fault them and would happily recommend to others.

Great service from start to finish, highly recommended!

Was set up & ready to replace the Chargeberry within a few minutes of arrival. Checked the Trip box as well & made sure it was watertight. Ensured all working correctly before departure.

Brilliant customer service. Friendly efficient and professional. If there were 6 stars I would give them !

Fantastic experience with the engineer (Sam) who attended. He not only resolved but stayed around to check if the solar panel provider did the fix and checked everything before leaving the premises.

Great job, fitter was quick and on time. Smooth job again by this company. Very reliable.

Sorted my EV charger install in no time!

Pain free experience from initialising discussions with regard to problem through to closure. Technician arrived to time minimising disruption who was extremely helpful and courteous.

Really happy with the service. The charger was faulty but the engineer and company did all the organising to sort the repair.

Great communication, friendly and super efficient. Located and fixed an ongoing issue that other electricians from other companies, couldn’t! Highly recommend :)

Booking process was simple and electrician was great. Unfortunately I was unable to be there at the time so he was really patient whilst we tried to set it up and run checks remotely.

Engineer arrived within the specified time slot and was very efficient at installing my replacement car charger.