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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and efficiency, often highlighting their extensive knowledge and polite demeanor. Many people describe the service as excellent, noting quick response times, effective problem resolution, and clear communication throughout the process. The customer service team is also commended for being understanding and proactive in addressing issues. However, some people were dissatisfied with the product itself, experiencing malfunctions with their chargers shortly after installation. A few other people also felt that some technicians lacked the necessary experience with specific products, leading to unresolved issues after multiple visits, or were not particularly personable.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the helpfulness and... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers received their equipment quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more

Rated 5 out of 5 stars

Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more

Rated 5 out of 5 stars

From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Elect... See more


Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.


Contact info

4.8

Excellent

TrustScore 5 out of 5

226 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm sorry I don't know the young gentleman's name, I should have asked, but you will know, What a lovely young man, very polite and nice, a credit to EPR. Thank you,

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from all

From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Electrician on the day was very good, polite, professional, helpful and a credit to the company. Well done everyone involved with my issue, I couldn't have asked for any better.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great response and service.

EPR are extremely efficient and understanding towards customers needs. I recently had a major flooding incident at my property and my insurance arranged for them to visit and isolate my electric supply within hours of the call. They provided an alternative supply for another contractor to install drying equipment to begin the long process of the repairs.

The engineer that came was new to the company but showed compassion and consideration to our needs and situation.

Thank you for your service.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service – Highly Recommended!

I recently had an issue with my Easee EV charger and contacted them for help. From the start, the communication was clear and prompt. The engineer Asif arrived on time, quickly diagnosed the fault, and explained everything in a way that was easy to understand.

Not only was the repair carried out efficiently and professionally, but Asif also made sure the system was fully tested and safe before leaving. His knowledge of the Easee charger system was impressive, and he even gave me helpful tips for future use and maintenance.

A friendly, skilled, and trustworthy professional – I wouldn’t hesitate to recommend him to anyone needing EV charger repairs or servicing.

Thank you again for the excellent service!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Electrician was sent by my Insurance…

Electrician was sent by my Insurance Provider to carry out checks, he was polite, courteous and professional, did a thorough job and explained everything. I was informed of the visit time slot before hand. Excellent service. Thank you.

June 9, 2025
Unprompted review

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