Ratheesh P Was quite helpful. However, there was long silences on the phone and I never knew whether he was still there or not so I think some sort of reassurance could have been good. But that's... See more
Company replied
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Review summary
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The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me... See more
Company replied
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient. Would politely request you revise the hold music on the pho... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.6
Excellent
626 reviews
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Calm and Knowledgeable Complain Handler
The agent resolving my complaint was very knowledgeable and able to resolve my issue swiftly however the most endearing part was their ability to remain calm which decreased my frustration and afforded a complete resolution to my issue.
February 4, 2026
Reply from EQi
We're happy to hear that the agent's knowledge and calm demeanor helped resolve your issue effectively. We appreciate you highlighting their ability to provide a complete resolution and reduce your frustration. Thank you for your positive feedback.
Sell your shares in less than 10 minutes
Peter was very knowledgeable on the sale of shares procedure, with everything being clearly said so that I did not have to keep asking him to repeat himself. The whole matter took less than 10 minutes to complete, and I was very happy with the outcome.
February 2, 2026
Reply from EQi
We're happy to hear that the share sale procedure was clearly explained and efficiently completed. We appreciate your positive feedback and are glad you were happy with the outcome. Thank you!
Very helpful
Very helpful. I was guided to a solution to my problem. Prompt response.
February 2, 2026
Reply from EQi
We're happy to hear that we could guide you to a solution! Thank you for sharing your positive experience and prompt response feedback.
My interaction with Keith Caffery has…
My interaction with Keith Caffery has been exceptional when dealing with the very upsetting and emotional process of dealing with my late Dads share holding.
His patience and obvious knowledge of the process was absolutely first class and he is a credit to your organisation.
January 30, 2026
Reply from EQi
We appreciate you sharing your experience. We're so glad to hear that the handling of your late father's shareholding was made easier by the patience and knowledge demonstrated. It's wonderful to know that this individual's service was first class.
I don't typically do reviews
I don't typically do reviews, but felt I had to recognise mark caffrey for his great customer service, knowledge and friendly attitude, whilst also being professional. Got answers to all my questions (and there were a lot). If all the staff are like that, then we'll done Equi.
January 28, 2026
Unprompted review
Reply from EQi
We appreciate you taking the time to leave us such positive feedback. We are happy to hear that you received great customer service and found the answers you were looking for. We're glad you enjoyed your experience.
Great experience
Mark was super helpful and gave me all the information i needed in a positive and pleasant way.
January 28, 2026
Reply from EQi
We're happy to hear that the information provided was helpful and that you had a positive experience. Thank you for sharing your feedback with us!
Liam Craig was the Customer Experience…
Liam Craig was the Customer Experience Representative who helped me with my call. I hadn't used my account in a long time and I was locked out. Liam helped me regain access to my account. He was very professional in handling my issue and in a calm, polite, and helpful manner. He patiently waited until I was able to login to my account and was satisfied that my issue was indeed resolved. Way to go Liam!
December 16, 2025
Reply from EQi
We appreciate you sharing your experience. We're happy to hear that you were able to regain access to your account with assistance. It's great to know the representative was professional, calm, and helpful in resolving your issue. Thank you for your positive feedback!
Reply from EQi
We're happy to hear that we provided a quick, clear, and effective solution. Thank you for your positive feedback; we appreciate it.
Good
Good, clear information provided with clear advice regarding withdrawal options. Thanks to Carol Taylor.
January 27, 2026
Reply from EQi
We're happy to hear that the information about withdrawal options was helpful and clear. We appreciate you taking the time to share your positive experience.
Excellent support offered by Shyamala…
Excellent support offered by Shyamala Chandru
Customer Experience Representative at UK Shareholder Services, Equiniti Group during my telephone share dealing transaction this AM. Shyamala was helpful professional clear and concise at all times and should be congratulated on the way that she walked me through my lengthy transaction this AM. Thank you
January 27, 2026
Reply from EQi
We're happy to hear that you had a positive experience. We appreciate your kind words regarding the support you received during your share dealing transaction. Thank you for taking the time to share your feedback.
Peter King, via telephone
Peter was friendly and professional , an excellent facilitator
January 26, 2026
Unprompted review
Reply from EQi
We're happy to hear that the facilitator's professionalism positively impacted your experience. Thank you for your valuable feedback.
Very helpful
January 23, 2026
Reply from EQi
Thank you so much for leaving a review! We're pleased to hear you had a good experience with us.
Liam was excellent
Liam was excellent! He resolved my query really quickly. Thanks :)
January 14, 2026
Reply from EQi
We are happy to hear that your issue was resolved quickly. We appreciate you taking the time to leave us this positive feedback.
Mukthar Ahmed S, EQI.
It is so nice to have someone who listens without interrupting and doesn't give the impression that the customer is just another phone call.
Mukthar was excellent. Extremely knowledgeable and very helpful indeed.
A true example of what we should expect everywhere. Well done sir.
January 22, 2026
Reply from EQi
We're happy to hear that you had such a positive experience. It's wonderful to know that our team member's knowledge and helpfulness stood out. We appreciate you taking the time to share your feedback.
Excellent service
Excellent service - query was answered and Peter supported me through the process, making it easy to understand. He was considerate and answered all of my questions - thank you
January 22, 2026
Reply from EQi
We're happy to hear that the service you received was excellent and that our support helped clarify the process. We appreciate you taking the time to share your positive experience.
Support on the call was knowledgeable…
Support on the call was knowledgeable helpful and friendly.
Waiting time very short and all resolved in good time.
Monica was 1st class throughout.
January 22, 2026
Reply from EQi
We're happy to hear that our support team was so helpful and efficient! We appreciate you mentioning the short waiting time and the positive resolution. Thank you for your feedback.
Excellent customer service
Call was answered straight away , and I was given calm clear instructions by the member of staff in Order to enable me to complete my enquiry , thank you
January 22, 2026
Reply from EQi
We're happy to hear that our staff provided calm, clear instructions and promptly addressed your inquiry. Thank you for your positive feedback; we appreciate it.
Excellent Service
The gentleman who dealt ith my query was very helpful and clear.
Also polite and friendly.
January 22, 2026
Reply from EQi
We're happy to hear that the person assisting you was helpful, clear, polite, and friendly. We appreciate you taking the time to leave us this positive feedback.
I'm currently transferring share from…
I'm currently transferring share from computershare to eqi, and I get better communication and updates from eqi, special shout out to Meka, for her professional and detailed responses much appreciated. Thank you
January 22, 2026
Reply from EQi
We're happy to hear that you've had a positive experience with our communication and updates during your share transfer. We appreciate your kind words and recognition of our team member's professionalism and detailed assistance. Thank you!
The person I spoke to was polite
The person I spoke to was polite, professional, very knowledgeable and very efficient, I couldn’t ask for more
January 22, 2026
Reply from EQi
We're happy to hear that the person you spoke with was helpful, knowledgeable, and efficient. Thank you for taking the time to share your positive experience with us!
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