Equafleece Ltd  Reviews 295

What a lovely company. Firstly - the dog suits are just perfect. Good quality, wide range of sizes and such a great solution for those wet/muddy walks.

In addition to that, what a great company. Response time, friendliness, just everything makes you happy buying from them. It's a rare thing to have a company like this nowadays. THANK YOU!

Wonderful experience, we struggled a few times to size our boy correctly and the customer service and sizing help were fantastic- super helpful and really fast at responding.
Cannot recommend enough and beautifully made garments. Thanks very much to the team :-)

Don’t waste your time with this company, unless you love poor customer service. My dog has always been a custom fit due to his cross breed. I made this clear on email correspondences with their production manager. After 3 different people took measurements of my dog, I inputted these into their website and their website told me that his measurements did not fit an ‘off the shelf’ option. I therefore emailed images of my dog and the measurements. The production manager advised me to order an ‘off the shelf’ size, which I suspected would be incorrect and I highlighted this in my email correspondence. I ordered the size that production manager suggested and guess what… yes you guessed it… it was the wrong size. I was told to return the item for an exchange at my own postage cost. Clearly I did not want to do this as the risk of receiving a further misfit in the second item would inevitably cost me further postage returns and I would end up with no product at all, just return postage costs. I would advise anyone looking for dog clothing, to visit a more reputable seller and one that cares about good customer service.
I see that Equafleece has managed to muster up a response. Firstly, you need to read all of my reviews and you will find many 5star reviews! Platforms such as Trust Pilot are an avenue for customers to offer experience and advice to other potential customers so that their decision making processes can be made more careful and omit any concerns or address them. Secondly, the first rule of business is that your customers should always come first. You can use words like ‘bully’ to help you manage your reputation as much as you like but it’s this simple, your employee mis-advised a customer who had sent her a chain of emails concerned with appropriate sizes and images to demonstrate and stress that her dog was never an ‘off the shelf’ size. (If there are any customers out there who would like to see the chain of emails, I am more than happy to share them). Your mistake has cost me £31 and that is a fact. If you spent more time dealing directly with customer services issues yourself, as the business owner, then maybe you would not have to spend your time replying to a review that YOU feel is unjust. May I also add that your ‘very experienced staff,’ have sent a size 14” dog suit to me that actually measures 15.5” which I’ve had checked by a seamstress (if anyone would like to see this measurement image, please do ask and I will be happy to share). This is your wrong doing Equafleece not mine, have a great day!

I was having trouble trying to find the right size for my Doxiepoo so I emailed the company and they asked me to remeasure. I did this and was a couple of inches out so I emailed them again and they suggested a size 22 and they were so right!! My dog absolutely loves it! It stops him from getting his little belly wet on the common in the mornings and he’s really toastie too. So thank you Equafleece, we are more than happy with our product and I would highly recommend you to others.

Very good quality products and amazing customer service. I’ve ordered wrong size jumper for my dog. Had to return it for exchange, so measured the dog and wrote measurements on the returns form. Equafleece contacted me to discuss my options. I was surprised to hear that my dog’s size measurements been passed to the manager in order to find the best fitting coat for my dog. Lady on the phone was very clear when explaining everything to me. No longer than 10 minutes after our conversation, I’ve received an email confirmation of product dispatch. New, perfectly fitted jumper arrived on the 3rd day. I couldn’t be happier with the service and the product. I’ve got 2 dogs and they both wear Equafleece jumpers. They last long, can be washed time and time again and still stay in shape.

I can't speak highly enough about Equafleece. I wanted to buy my dog a jumper and wasn't quite sure on the sizing. I emailed her measurements and they recommended a size and it fits perfectly. Unfortunately, after many months doggo ripped it badly. Nothing to do with the product and everything to do with a barbed wire fence. I asked if they could repair it, they said yes, I sent it off and had the jumper returned a week or so later. The patch repair is so good that the jumper is now as good as new. They even repaired a smaller, older rip that I had repaired myself. And the cost of all this: nothing pretty much, well £5 but that included return postage. An amazing service. As for the jumper itself, it's great. It looks very comfortable to wear and keeps her warm and dry. Not warm enough for deepest darkest winter here in Scotland but great for cold or cool, wet days in spring and autumn. Thanks Equafleece for not just making great products but for the amazing service you offer and for being so good to deal with.

One thing I have noticed. I previously had a coat for my little terrier that fastened at the front. It seems this is no longer available. It was a real god send as she hated things going over her head. Just wondering if you would think about bringing it back?

Despite the back order wait, I have no hesitation in giving this company a 5 star review!
Top tip: do NOT buy an overpriced 'out of stock' item off Ebay. Contact the helpful and efficient staff and even out of stock items will be with you within a few weeks.
The fleece dog suit is utterly gorgeous, warm and comfy, true to size if you measure your dog exactly as per the guidance on the website and aldo totally invaluable in the time saved not having to completely bath your mucky pup after a long, muddy walk.
I'm still trying to find a summer suit that fits my 2 furbabies, as they're not so straightforward but this doesn't reduce the 5 star review in any way.
I definitely recommend and will ve buying more 👍

Have now bought three dogsuits for my cavapoo (she gets them dirty so need a few in rotation!). Keeps her dry and mud free and makes life so much easier. Would highly recommend!

Bought the mulberry colour equafleece and already worn a few times! Love it and wish I had got it sooner as it keeps east so
Much cleaner and dryer and the dirt just brushes off the jacket so need to wash after every walk ! Great quality and well worth the 4 week wait !

After much deliberation, we purchased an Equafleece dog suit for our young Cockapoo. Although I had to call to place the order as they were (and still are) out of stock, the customer service agent who I spoke to was friendly and efficient. I had followed the guidelines on the website for measuring our pup, and so knew exactly what I wanted to order. I was advised that the suit may not arrive for 3 or more weeks, however within 10 days my order was delivered. The suit is FANTASTIC. Our cockapoo likes to roll in anything nasty, particularly fox poo, which is one reason we wanted this Equafleece, as it will be the fleece that is washed and not the pup. It works! The Equafleece washes well and is standing up to our little girls escapades. We will be ordering another this month.

I have yet to try out the product, though many of my dog owning friends have highly recommended Equafleece dog coats. However, while awaiting delivery I wanted to flag up their excellent customer service. I have had a series of very friendly and helpful emails, mostly do do with sizing. As the coat I want is out of stock I was advised to phone in my order but before I could do it I had another email asking for details so they could do it and save me the phone call. Very highly recommended.

We have ordered multiple dog coats for our English Setter and cross-breed. The customer service is always fantastic, the quality is great and the focus is on function, which is really important to us. Our dogs are very active and the coats are especially great for wet walks, either raining or in and out of chilly rivers. Our favourite is the tankie.

I’ve previously reviewed for another dogsuit purchase and stand by that one but I’ve bought another 2 since and the experience wasn’t the same.
Using the exact measurements both of these weren’t right. One was extremely long so I returned this. The second one was okay in length but just looser so I kept this thinking it would be fine and then she wore it outside and it was no longer returnable so I was okay with that as it was my choice to keep it.
Then the new suit comes for the other dog and it was a perfect fit, I tried this on my other dog also and it was also a perfect fit for her too so I went onto email to order a new one for her as well, the lady in the email suggested a 16 to me but I said that the 18/20 slim that was her sisters was a perfect fit so I’d go with that. I had to wait 3 weeks for this to arrive and it didnt fit. I was so confused because her sisters did. I then put it on her sister and was also bigger on her and side by side both garments were different sizes. So here I go again having to order new and the lady on the email when I told her I was disappointed because I originally placed my orders in October and was now December and no further forward, instead of apologising for the delay she retorted that she did suggest the 16 anyway. Well let’s also remember that you told me 18/20 originally and also bear in mind that I had a 18/20 slim that was perfect but these are different sizes to each other both supposedly the same size
So again I needed to return and was told it would be 3 weeks for a new one again, then when the return email came it was 4 weeks, then 4 weeks come and nothing so I email and get told it was being made on that day.
It’s now arrived today 21st January and its a perfect fit but it’s been an ordeal getting here. I can honestly say if my first one I ordered in September hadn’t been so smooth I’d have called it quits with the hassle because it’s not an easy feat to get through on the phone.
I walk dogs and have someone else with similar issues with a repair that’s been with them for weeks also with no communication that she opted to pay for a repair on the zip or her spare suit because she cant be without it again.
This was the lady who sold me on trying equafleece so it’s sad to see that the passion she had that made me buy is filled with disappointment now when she’s bought from equafleece for years.
I had intended to order green and red suits once I was sure that the 16 fit poppy but I’m now apprehensive because bear in mind I had 2 18/20 slim suits and both weren’t the same size so I really don’t think I’ve got it in me to go through weeks of waiting with potential returns and waiting again for replacements
I’ve been in inbox too for summer suits which is now an absolute no because the sizing is different for that and I just can’t blindly put myself through it.
I can’t give them a 1 star because honestly the product is excellent and I love it which is why this is so disappointing that I’m now thinking do I buy more or do I try elsewhere
I can see from some google reviews that others had issues last winter with stock and the replies from the company was that staffing would be better for next winter but from my experience I don’t want to even think what it was like last winter if this is what it’s like this winter.

Have bought a number of their products which are brilliant and a life saver for a cavapoo who likes rolling in things. Customer service great and very helpful.

Amazing customer service. Warm, fits perfectly and looks lovely. Thank you I’m definitely impressed!

I cannot recommend Equafleece more heartily. When the item I ordered was delivered late to my address and the postman ignored my instructions about where to leave it, my cheeky four-legged friend got hold of it and decided to eat his new coat instead of wearing it! A quick email to Equafleece to explain and they sent a complimentary replacement garment the next day.
Thank you so much for making me smile and keeping my Spanish rescue pup warm.

I have 4 white and perfectly groomed Bichon Frise.
I have, therefore 4 full equafleece suits... lol... no brainer... still have 4 white Bichons. Lol.
Would not be without the equafleece, they are great.

I was introduced to this company by another dog walker who's Spaniel was wearing the cutest dog suit.
I came home and researched the product and was very impressed with the rave reviews and the quality of the product. I ordered a Mulberry Dog Suit in size 24 for our miniature Labradoodle following the guide on the website. It arrived today and not only was I pleased with the coat but so was MANGO!! We decided to show it off on our afternoon walk this afternoon around the lakes and two separate dog walkers stopped to ask where I had purchased the coat, so I passed on the details. Not only does it keep MANGO warm and dry but it looks good too!! Great product and great customer service, thankyou!

After a delivery issue (out of the company’s hands) I contacted them rather late regarding my item. Sandra went out of her way to provide me with a replacement despite low stock values. I appreciate this so much. Thank you Sandra and the Equafleece dispatch team.

Edit to say I was so pleased with the resolving of my issue I have decided to place another order with the company.

Exceptional company full of goodwill, excellent product and a desire to please the customer. Well deserved praise.