Equafleece Ltd  Reviews 295

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and perfect fit, often highlighting how well they keep pets warm and clean. Many people appreciate the wide range of sizes available and the effectiveness of the items even for uniquely shaped dogs. The customer service is frequently described as outstanding, with consumers noting the helpfulness, speed, and personalized advice received, especially regarding sizing and alterations. The ordering process is generally seen as easy, and the delivery is often surprisingly fast. However, some customers experienced difficulties with sizing, finding that certain products were uncomfortable for their dogs despite following guidelines. A few reviewers also mentioned that initial customer service responses regarding these sizing issues were not always satisfactory, suggesting they purchase another size rather than offering alternative solutions for the ill-fitting item.

What people talk about most

Product

Reviewers express high satisfaction with the product, consistently praising its quality, fit, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of the products,... See more

Customer service

Consumers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Order

Customers had positive experiences with order. Many reviewers praised the speed of delivery, with orders... See more

Service

Users describe positive interactions with service, consistently praising the exceptional level of support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an absolute game changer. I've seen these for a while but with the extreme weather conditions we have had lately I've been washing my dog after every walk. Having followed the instructions the pr... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with Equafleece. Sizing advice was answered in under an hour, orders arrived the next day, and even a backorder came quicker than expected. I have a very large dog and the fit is... See more

Company replied

Rated 5 out of 5 stars

Just got my gorgeous dog jumper and we absolutely love it! My very slim Whippet girls didn't match any of their sizes when I input them on the system so I emailed their CS. Lightening fast respons... See more

Company replied

Rated 5 out of 5 stars

Excellent service, I emailed an enquiry as I wasn't sure which size dog coat to order for my two dogs. I received an answer the same day, placed my order and received my coats exceedingly promptly - a... See more

Company replied


Company details

  1. Pet Store

Written by the company

100% rainproof, breathable, warm and washable, but also incredibly comfortable – as attested by the animals themselves. More and more people realise that dogs, especially young, elderly or thin coated dogs, feel the cold and hate the rain as much as us. Our fleece dog garments are warm, lightweight, easy to wear, machine washable and 100% water repellent when worn close to the body. We make them from the same Polartec® high performance polyester fleece you’ll find in advanced technical mountaineering wear. Our summer suits, t-shirts and shorts offer protection and cooling for your dog in warmer weather.


Contact info

4.8

Excellent

TrustScore 5 out of 5

295 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

What amazing customer service!

What amazing customer service!! Thank you so much to Sophie Martin for being so thorough in assisting me to find the right size dog suit for my cockerpoo. I really can’t fault Equafleece at all. Thank you x

December 19, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you Anjali for the wonderful feedback

Rated 5 out of 5 stars

Perfect fit and fantastic quality

Perfect fit and fantastic quality.
Just measure your dog before order.
Our Cockapoo looks brilliant and does no longer need a shower after a walk in the park. I am a fan!!

December 18, 2022
Unprompted review
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Reply from Equafleece Ltd

Amazing feedback, thank you

Rated 5 out of 5 stars

The best purchase of 2022

The best purchase we have made in 2022…We have a 4 year old Chihuahua that hates the cold…We ordered a 14inch dog suit two weeks ago, it arrived on time 2 days later which happened to be just in time for the snowfall…she has been out every day for a walk loving the snow…Thank you so much x

December 9, 2022
Unprompted review
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Reply from Equafleece Ltd

We are super pleased to hear your Chihuahua is warm and dry.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, lovely quality product! One happy whippet! Thank you

December 12, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you for the super feedback Jodie

Rated 5 out of 5 stars

Dog jumpers and service 👌🏻

I have used this company 3 times and bought dog jumpers as my puppy got bigger. Each time their service is impeccable. The reply time for emails is exceptional and they have got me the correct size every time I have been unsure. Very friendly nothing is too much for them. The product is very well made and does exactly what it says. My Vizsla was rolling around in the frost yesterday and I thought I best take it off as she will be wet. She was bone dry on her body. Keeps her lovely and warm, I have recommended this company to my friends and they have also not been disappointed. Excellent service and product.

December 5, 2022
Unprompted review
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Reply from Equafleece Ltd

Vicky, you're feedback means the world to us - thank you so much.

Rated 5 out of 5 stars

Great customer service phoned them to…

Great customer service phoned them to say I couldn’t put the Equafleece on because my dog has an arthritis in her shoulder. I was going to buy something else even though she had the zip up the back.
I have actually managed to get the the suit on several times without her freaking out, have to put it on the exact same way the video shows so helpful and customer service was so confident I could get it on her. I am very happy she can wear it because she loves being filthy on every walk.

December 6, 2022
Unprompted review
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Reply from Equafleece Ltd

Lisa, thank you for the wonderful feedback.

Rated 5 out of 5 stars

What a fantastic service and product

What an amazing company. I first learned about this company from a fellow dog walker who simply couldn't rate the products highly enough. We decided to order, and despite the measurements being a little tricky, a quick call to the immensely helpful customer service team, we then knew what size to order. Our order arrived today, and I AM SO IMPRESSED. So impressed that I have already ordered another body suit for our dog so we can have one on and one in the wash. I did wash the suit today, and when it emerged from the washing machine, it was practically dry, so perhaps I don't need two. We have another two dogs, and as soon as I can persuade them to stay still to measure, I will be ordering two each for them too. What an amazing product. Can't recommend it highly enough, and the customer service is faultless.

November 26, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you Carole for the amaizng feedback.

Rated 5 out of 5 stars

Fantastic dog outfits

Fantastic dog outfits for keeping pups warm & semi dry. Dog suit fiddly to put on but worth the wriggly dog hassle.. Customer service is outstanding. Measuring is terribly important as there are many variations on sizing unlike most dog clothing. First class products & company ethos.

November 21, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you for the amazing feedback Penny.

Rated 5 out of 5 stars

Bought dog suit for my Italian Water…

Bought dog suit for my Italian Water Dog. Every little leaf, twig burr etc sticks to her.
Very prompt (less than an hour) confirmation from the team about sizing. Placed order in the afternoon and it was received 2 days later.
Fitted perfectly.
Just returned from long wet and muddy walk with just her lower legs and muzzle needing a wash.
What an absolute god saver!
Perfect.
Thank you Equafleece!

November 18, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you Andrew for your super feedback

Rated 5 out of 5 stars

Just want to say what a great product I…

Just want to say what a great product I ordered one and it arrived a couple of weeks back , we hadn’t had much rain but I was like so far so good. Well today up north it’s definitely raining and the suit works , the dog Walker just dropped my dog back and apologised as they were soaked, so I dryed the legs that weren’t covered took the fleece off to see that my dog was absolutely dry where the suit had covered and the dog Walker was so impressed. One happy dog Mama, a very surprised dog Walker and one dry dog.
We will be buying a few more in different colours .
Honestly worth buying this product.
Tracy

November 17, 2022
Unprompted review
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Reply from Equafleece Ltd

Tracy what super feedback thank you

Rated 5 out of 5 stars

Great quality product and Sophie in returns is amazing!

Ordered 2x equafleeces for my golden boys. I tried to sort out a size myself using their website but it came up saying no size would fit the measurements so I messaged l Equafleece on Instagram. I quickly got a response and sent over photos of when my dog had tried on an equafleece before and Sophie was more than happy to help and assist with any questions I had. She was so friendly and accommodating and didn’t make me feel stupid for asking so many questions. She is a real star and the company are lucky to have such a customer focused, caring, helpful individual who works for them. I would recommend equafleece based on the customer service team alone! But the quality of the dog suits is amazing and I’m very excited to go on muddy winter walks with my mud monsters and have the clean up take half the time thanks to their new dog suits. Will be recommending them to anyone! Thankyou Sophie for making the ordering experience smooth, stress free and easy! You’re a credit to the team.

November 8, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you for your lovely feedback - Sophie is a huge credit to Equafleece and we are super lucky to have her on our team.

Rated 4 out of 5 stars

Great product for Dachsies!

We now have four Equafleece and we love them. More importantly our Dachshund loves them more. About two years ago we bought two size 22 following the measurement recommendations on the site; however it seems that the bottom side is too close to his little weiner and so he has a wee on it every time so we need to wash it after every walk. Im not sure if its because the fabric stretches a bit with time and so its not as snug. It seems to slide a bit down when he walks. Its def not an issue we had the first year. I was going to cut the bottom bit a little and sew it BUT we decided to try size 18/20 and this has done the trick. He feels snug in it and its a good distance for when he has a wee. We decided to keep the larger ones for inside the house as keeps him snug inside too and use the 18/20 for his walks. Now that we cracked the size we will surely be getting another soon :) Def check the distance of the bottom fabric as soon as you receive it for male Dachsies.

Def a good quality product and great for Dachshunds (ours is a tween wire-haired about 19.8lbs) Great choice of colours, washes well and they dry quick! Cant lose!

November 9, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you for the super feedback

Rated 3 out of 5 stars

Poor sizing superslim is not superslim

Poor sizing superslim is not superslim. Really disappointed as the stomach area is far too large for my male whippet so much so that he will wee all over himself and the fleece. Quality feels nice, fits my jack Russell fine, but do not recommend for a whippet.

November 9, 2022
Unprompted review
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Reply from Equafleece Ltd

If you would like to email the office and send pictures to us, we can look at the fit and the best way forward to stop this happening. It maybe altering the underneath part of the garment to bring it further forward for you, giving more clearance at toliet time.

Rated 5 out of 5 stars

A lovely product

Lottie looks lovely in her suit, fits her beautifully and the sizing advice was spot on. Have yet to try it out on a walk but have every confidence it will do the job as the quality of the product is very good.

November 9, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you for the super feedback.

Rated 5 out of 5 stars

EQUAFLEECE Tankies

I am absolutely thrilled with the quality of the Tankies & fast service of Equafleece. I purchased 2 each for both dogs & sent them back for harness holes. I now have all four & am so very pleased. Even the old dog does not object to wearing these superb garments. Thank you

October 5, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you Susan for your lovely feedback

Rated 5 out of 5 stars

Have just purchased 2 tankies for a…

Have just purchased 2 tankies for a standard dachshund and a small (bonkers) Bassett hound. Tetley really appreciates his and on the first trying on didn’t want it taken off. Apparently it was my fault he was hot lying by the fire and not much better under a blanket on the sofa. Daisy’s had to be returned for an exchange ( yes her bum did look big) but posted on Saturday and the exchange has been despatched, today, Tuesday. Once we get to right fit for Daisy, I will be purchasing an extra one each. Thank you so much and by the way they are fantastic coats

November 1, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you for the super feedback Amanda

Rated 5 out of 5 stars

Just the best

About 15 years ago I bought 5 Equafleece Dog Jumpers. The quality is excellent. They have all been worn and washed no end of times and are still in great condition.
It was only because my current dogs are too big for these coats that I needed to buy more.
This time I visited the factory and was not disappointed. The staff could not have been more helpful. The lady was so patient with me (so many colours to chose from) and my dogs whilst trying to get the right sizes.
I also bought a pair of dog pants ready for my dog's season. I have tried other brands but these are far superior in quality and fit.
I would not hesitate to recommend the Equafleece product, and if you are lucky enough to visit the factory in Devon, you will not be disappointed.
Thankyou to everyone at Equafleece.

October 21, 2022
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Reply from Equafleece Ltd

WOW Sandra thank you for the wonderful feedback.

Rated 5 out of 5 stars

I wanted to give a Radical Thank You to…

I wanted to give a Radical Thank You to this company and Sammi in particular. A lot of extra time and care went into properly outfitting my two Xolos (who actually NEED the clothes here in Alberta Canada lol). After time consuming - on Sammi's part - back and forth and measuring and remeasuring and advising and exchanging, we got our amazing quality, beautiful suits for our fur-less kids. I couldn't be more pleased with either the product or the truly exceptional customer service. I highly recommend this company and will be using this them again.

October 26, 2022
Unprompted review
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Reply from Equafleece Ltd

Thank you for your amazing feedback and lovely words - so pleased your dogs are warm and cosy.

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