Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
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See what reviewers are saying
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... See more
Company replied
Company details
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Excellent customer service
October 15, 2024
Extremely helpful, always fantastic customer service.
Lovely company, very helpful, call handlers are extremely friendly
October 18, 2024
Excellent customer service with a…
Excellent customer service with a knowledgeable friendly assistant. Would highly recommend
October 4, 2024
Very helpful advisors and competitive…
Very helpful advisors and competitive price, this is the fourth year I have insured my horse box with them.
September 20, 2024
I often forget when my insurance is…
I often forget when my insurance is due, but on this year has a timely reminder by email.
I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spoke with an operator who was helpful and friendly. Even txt me the recovery number to put in my phone.
Really plz with Equesure I have renewed my policy for a competitive price and no hassle
September 16, 2024
Helpful team and the follow up was…
Helpful team and the follow up was good. We’ve used Equesure for a few years now and always been pleased.
September 16, 2024
The eventual agreement bearing in mind…
The eventual agreement bearing in mind I shall hopefully be selling my horse box due to my horse retiring was acceptable. The people to whom I spoke were very pleasant and professional.
September 12, 2024
Equesure Insurance
Fantastic service as always. Very helpful customer services team.
September 2, 2024
A Fabulous service
A really friendly lovely lady on the phone that talked me through everything giving me a great cover for the Horsebox and therefore peace of mind
September 4, 2024
Very quick and easy and hassle free 👌
September 4, 2024
Reply from Equesure
thanks for your review! Lancaster insurance services.
Reply from Equesure
Thanks for the review - we aim to please! Equesure.
Communication was good albeit access…
Communication was good albeit access via online portal problematic
August 6, 2024
Reply from Equesure
Thanks for your 5 star review! All the best, Equesure.
Horsebox
The assistant managed to reduce my payment and tailored the policy to suit my needs.
August 6, 2024
Reply from Equesure
That's what we like to hear! Thanks for the review, Paul. All the best, Equesure.
Always helpful and polite.
July 22, 2024
Reply from Equesure
Thanks Karen , for your excellent review! Best wishes, Equesure.
Reply from Equesure
Thanks for the excellent review! Best wishes, Equesure.
Competively priced
August 2, 2024
Reply from Equesure
Thanks for your 5 star review! All the best, Equesure.
Fantastic service
Fantastic previous customer assistance when I needed it, brought me back this time. Very helpful staff, happy to help.
July 29, 2024
Reply from Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Equesure.
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