Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
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See what reviewers are saying
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... See more
Company replied
Company details
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Quick efficient guidance via telephone.
July 30, 2024
Reply from Equesure
Hi , Thanks for your review! It's always great to hear we're doing the right thing. Thank you, Equesure.
Always efficient to deal with great…
Always efficient to deal with great customer service
July 26, 2024
Reply from Equesure
Thank you for your review - all comments are really appreciated. Best wishes, Equesure.
Fab customer support
The woman I spoke to was amazing. Super helpful and answered all my questions!
July 23, 2024
Reply from Equesure
That's what we like to hear! Thanks for the review, Katie. Equesure.
A very comprehensive service giving…
A very comprehensive service giving lots of options and at very competitive rates
July 18, 2024
Reply from Equesure
Thanks for your review X , it's always great to receive such positive feedback! Many thanks, Equesure.
Reply from Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
Reply from Equesure
Thanks for your excellent review, Michel - we're thrilled to hear you'd recommend us. All the best, Lancaster Insurance Services.
Answered the phone right away
Answered the phone right away, quick and easy to insure our new van. Unlike our normal insurance company which did not answer or return our call. Fair price and easy to deal with.
June 25, 2024
Reply from Equesure
Thanks for your review Wendy, it's always great to receive such positive feedback! Many thanks, Equesure.
Reply from Equesure
Thanks for your review, it's always great to receive such positive feedback! Many thanks, Equesure.
Reply from Equesure
Thanks, for your excellent review! Best wishes, Equesure.
Excellent contact
I was pleased that I was able to speak to a friendly human being straight away about my policy.
June 21, 2024
Reply from Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
Good to talk to and very provisional…
Good to talk to and very provisional very quick to get insurance and a quote they understand all your needs for horse box insurance
June 29, 2024
Reply from Equesure
Hi , Thank you for leaving us an excellent review - we really appreciate it. Thanks again, Equesure.
Good help when sorting incurance
June 20, 2024
Reply from Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
The call handler was very nice
The call handler was very nice, polite and friendly on the phone. This was the best insurance policy I could find that had everything I wanted at a good price.
June 28, 2024
Reply from Equesure
Thanks, for your excellent review! Best wishes,, Equesure.
Renewed again
Renewed again, 8 years of good advice and excellent prices. Can’t see any reason to be leaving anytime soon
June 28, 2024
Reply from Equesure
Hi , Thank you for leaving us an excellent review - we really appreciate it. Thanks again, Equesure.
Wouldn’t go anywhere else
Been with this company for years now. Great communication, easy to deal with. Thank you.
June 27, 2024
Reply from Equesure
Thanks for such an excellent review! All the best, Equesure.
Quotes
Friendly, experienced and knowledgeable staff. Good product knowledge and favourable prices.
June 26, 2024
Reply from Equesure
Thanks for your review Joanne, it's always great to receive such positive feedback! Many thanks, Equesure.
Best deal
Very helpful full understandable and patient and got me the best deal payed me out for the damage on my other and was the cheapest with the new truck I would highly recommend this insurance
June 25, 2024
Reply from Equesure
Thanks for leaving us a 5-star review, we really appreciate it. Please do get in touch if you ever need anything! All the best, Lancaster Insurance Services.
Really easy to deal with and a very…
Really easy to deal with and a very competitive price too.
June 18, 2024
Reply from Equesure
Hi , Thank you for leaving us an excellent review - we really appreciate it. Thanks again, Equesure.
20 min buy and drive home
Very helpfull and fast to get my insurance up and running witch allowed me to buy my lorry and drive it home all with in a 20min phone call many thanks
June 10, 2024
Reply from Equesure
Thanks for taking the time to leave us such a positive review - many thanks! Equesure.
Very helpful and friendly
Very helpful and friendly. We're able to offer a competitive price including breakdown cover and legal fees.
Very happy with their service.
June 14, 2024
Reply from Equesure
Thanks for your review, it's always great to receive such positive feedback! Many thanks, Equesure.
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