This is the umpteenth time I’ve ordered from Erraco and I’ve always been impressed at how easy it is. From ordering from the website to receiving your order you are kept informed at every point. When... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Happy with the price, happy with the speed of the delivery. Only comment to be improved on was to have had tracking ahead of time, so more notice but that's only down to my sporadic hours so I didn't... See more
Company replied
Fantastic fast delivery! I ordered the large item and it arrived the next day - really impressed! Excellent service including a 10% off for my first order which was a very good offer. I brought this i... See more
Company replied
Ordered 8 plain white mugs, delivered in 2 working days and extremely well packed in ingeniously protective packaging. The mugs were exactly what I wanted - large, simple, elegant and flawless.
Company replied
Company details
Written by the company
We're eracco an online store distributing workplace supplies at market-leading prices throughout the UK. Ordering products for your workplace doesnt have to be difficult, we make it simple; good prices, good service, rapid delivery.
Contact info
36 High Street, CO9 2AQ, Halstead, United Kingdom
- hello@eracco.co.uk
- eracco.co.uk
4.7
Excellent
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceeded expectations
Good price, quick dispatch, exceeded expectations.
June 11, 2025
Unprompted review
Reply from Eracco
Thank you for taking the time to leave a positive review Hannah. Glad to hear you were happy from start to finish :)
Excellent service received ear…
Excellent service received ear defenders by return well done Eracco team
June 6, 2025
Unprompted review
Reply from Eracco
Thank you for taking the time to leave a good review Thomas!
Excellent!
Excellent!! From the time I placed my order. This company was on the ball with customer service. The order arrived within the time given. Again the Customer service was brilliant.
Well done and thank you
May 30, 2025
Unprompted review
Reply from Eracco
Thank you for taking the time to leave a positive and kind review Carol. We are pleased to hear you were happy with the whole service and hope to have your custom again soon :)
Great supplier
Selected brand new set of quality chairs. Asked for a specific day to receive the order, which was faithfully honoured. Driver was very helpful in placing them where we could unpack the pallets. We received plenty of communication from Customer Service on the order confirmation. All in all a very easy experience.
May 30, 2025
Unprompted review
Reply from Eracco
Thank you for taking the time to leave a positive and kind review. We are happy to hear you were pleased with the product, delivery and the customer service. We hope to have you as a customer again!
Prompt
Prompt, reliable service provided at a competitive cost. Would be happy to buy from again.
May 29, 2025
Unprompted review
Reply from Eracco
Thank you for taking the time to leave a great review! We hope to have your custom again soon :)
Correct product and delivered on time
Correct product and delivered on time
May 27, 2025
Unprompted review
Reply from Eracco
Thank you for leaving a positive review Dave :)
Reply from Eracco
Thank you for leaving a kind review Edward :)
A wonderful company
I ordered 3 fence pins which arrived promptly and efficiently 2 days later. They are perfect. I am very very pleased with how easy it was to use Erracco and the courteous follow-up. Thank you
May 15, 2025
Unprompted review
Reply from Eracco
Thank you for taking the time to leave a positive and kind review Naomi We are happy to hear you were pleased with the product, delivery and service. We hope to have you as a customer again soon!
Very good communication and quick…
Very good communication and quick delivery, thank you
May 15, 2025
Unprompted review
Reply from Eracco
Thank you for taking the time to leave a positive review Jonida. We are happy to hear you were pleased with the delivery and service.
Excellent service and great prices too
Excellent service and great prices too. I have ordered debris netting previously and the quality and speed of delivery meant it was the only place to go for more for my new planters.
May 6, 2025
Unprompted review
Reply from Eracco
Thank you for leaving a kind and positive review Darren. We are pleased to hear you were happy with everything :)
Reply from Eracco
Thank you for leaving a kind review Pete. We are pleased to hear you were happy with everything :)
Excellent product prompt delivery
April 14, 2025
Unprompted review
Reply from Eracco
Thank you for your kind review Michael. We are happy to hear you are pleased with everything!
Reply from Eracco
Thank you for leaving a positive review! We are glad to hear your happy with the product and service!
Very disappointed
After reading the reviews I had high hopes from this company. They sent me the wrong product and then blamed it on the suppliers not updating picture on website. Product was poorly packaged. Arranged it to be returned and they only refunded me the the item returned not delivery cost. I understand if the item I actually ordered was sent and I didn’t like it but to send me the wrong product and not refund me £6.00 delivery is not good. They said it’s because I had ordered a £3.00 apron roll with it but that was only ordered because of the other product I ordered. The apron roll has no use without the original order. Also, paying £6.00 delivery for a £3.00 product is not worth it. I would never do that. When I questioned the company, they ignored my emails. It’s not about the £6.00 it’s more about the principles this company holds. Very dissatisfied.
April 1, 2025
Unprompted review
Reply from Eracco
Hello, we have looked into this for you and have issued a refund for your delivery as well as the refund for the trolley we collected. I apologies for the inconvenience this has caused.
Reply from Eracco
Thank you for your review Radha. We're pleased to hear that you were happy with the service!
Fast and efficient delivery
Fast and efficient delivery, good quality product.
March 10, 2025
Unprompted review
Reply from Eracco
Thank you for the positive review. We hope to have your custom again soon :)
Easy process
Easy to order.
Order arrived in a timely fashion.
Delivery was good and packaging was great.
All 20 bottles in great condition.
March 5, 2025
Unprompted review
Reply from Eracco
Hi Sharon 👋 thanks for leaving your kind review, we hope to see you back soon!
Ordered and it was delivered within 24…
Ordered and it was delivered within 24 hours. Very good product and great customer service.
February 24, 2025
Unprompted review
Reply from Eracco
Thanks for your kind review Hollie, we're pleased to hear that you were happy with everything! 🙌
the driver made the effort of finding…
the driver made the effort of finding us, as we are off grid and have just moved - very impressed so give him a pay rise !
February 24, 2025
Unprompted review
Reply from Eracco
Thank you for leaving a review Phil! We will pass the message on to the couriers regarding the driver :)
Eracco great service
Eracco
I ordered a boot cleaning station, having looked around at similar products, all of which were much more expensive, and have to say the delivery came the following day and the product is great, well made and not in anyway inferior to the dearer competition.
Well done guys.
February 10, 2025
Unprompted review
Reply from Eracco
Thank you for leaving a positive review Jason, we are glad to hear your happy and appreciate your custom!
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