Effective service. Quick appointment but very disappointed with lack of openness re charges during the call. Although my card details were quickly taken the additional charge of £135 + VAT per hour or... See more
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Prompt, knowledgable, skillful, courteous, friendly super-efficient response. Showed patience, generosity and kindness even leaving me some pens as I can never find any. Explained procedure clearly... See more
Bumper are a load of crooks! 1) They took money from my credit card without my agreement or signature 2) Where did they get hold of my credit card details? 3) Despite me phoning in July and being assu... See more
Company replied
Had an electrical breakdown.Contacted ERG from their website. Electrician booked and confirmed he would be on site within 4 hours. The guy arrived in 3 hours....sorted the problem...and even swept up... See more
Company details
Written by the company
ERG provide fast-response Plumbing, Heating, Electrics, Pest Control and Drainage services 7 days a week, 365 days a year Nationwide. We specialise in convenient and emergency call outs to help you get your problems and issues solved as soon as possible.
Contact info
Journeymans Way, SS2 5TF, Southend, United Kingdom
- 0800 038 5655
- ergfacilitiesltd.co.uk
3.6
Average
7K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The Electrician was excellent very…
The Electrician was excellent very helpful and professional
The price was disgusting I will never pay £162 again to have a cooker connected 🤬🤬🤬
September 25, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Colleen,
Thank you for taking the time to leave a review. I am glad to hear you are pleased with the technician. I am sorry you are unhappy with the price, however the cost was explained at the time of booking over the phone.
Kind Regards
ERG Facilities
Fast and responsive
September 25, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Chris,
Thank you for leaving a review. We are pleased to hear you are happy with the response time.
Kind Regards
ERG Facilities
He was quick .solved the problem in no…
He was quick .solved the problem in no time.
September 25, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Robert,
Thank you very much for the review! I am pleased to hear you are happy with the engineers attendance, I will pass on your comments.
Kind Regards
ERG Facilities
Instant response !
Instant response !. Not a problem good clear pricing . Plumber on the door step within an hour .
September 20, 2023
Unprompted review
Reply from ERG Facilities Ltd
Hello Robert,
Thank you for your comments. We are happy we got someone to you so quickly!
ERG Facilities
The company is brilliant for an…
The company is brilliant for an emergency, unlike my insurance company !! The only thing was it’s very expensive, I’m very grateful that my job was completed within 3 days but considering I had only had my bathroom fitted in April the quality of products today are rubbish
September 22, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Louise,
Thank you for leaving a review. We are happy we managed to rectify your plumbing issue.
Best Wishes - ERG Facilities
Reliable
Great and prompt service at such short notice. Highly recommend to family and friends.
September 22, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Judy,
Thank you for leaving this kind review. We are very happy we could be of assistance.
Best Wishes - ERG Facilities
Quick and efficient service.
Quick and efficient service.
Very profesional
September 22, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Allan,
Thank you so much for leaving this review. We are happy we could help.
Kind Regards
ERG FACILITIES
Absolutely useless company if you try…
Absolutely useless company if you try to get your money back.
When I booked a wasp removal service I explained exactly where the nest was and no comment was made about the difficult location or that the charge would be made even if no work was carried out.
When the technician arrived he said due to the location he could not remove it and left.
Since then I have been trying to get a refund but have just met with blank refusals.
Be very wary if you use this company.
September 21, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Peter,
Thank you for taking the time to leave your review. I am sorry to hear you have not been happy with the service. I can see you have been in touch with our customer support department who have explained the charge in full. As per your booking confirmation and our terms and conditions, a non treatment fee is applicable if we are unable to safely gain access to treat. In this instance, unfortunately due to health and safety, the technician was unable to safely find an access point to treat.
Kind Regards
ERG Facilities
Reply from ERG Facilities Ltd
Dear Alec,
Thank you very much for the review. If you need us for anything else, please do not hesitate to call.
Kind Regards
ERG Facilities
Wasp nest
I contacted ERG at about 0930; the expert arrived to deal with the wasps at about 1230. Very courteous and efficient. The wasps won't be recommending his services, that's for sure, but I will. Thank you for the prompt and effective service.
September 22, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Barrie,
Thank you for such a positive review! I am pleased to hear you are happy with the experience and I will pass your comments to the pest controller.
Kind Regards
ERG Facilities
The service was excellent
The service was excellent. Very friendly and efficient man who made me feel much better about my infestation! Work was done quickly and sensitively.
September 21, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Georgina,
Thank you so much for leaving such a great review! We are very happy you are pleased with the service and we will pass the comments onto Andy.
Kind Regards
ERG Facilities
Wasp Nest
Engineer arrived on time, very polite and knowledgeable. Clearly knew what he was doing and completed the job in an efficient and quick manner. Very pleased with the outcome, and the contact from ERG throughout the whole process. I would highly recommend ERG Facilities,
September 20, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Kevin,
We really appriciate you taking the time in leaving this 5 Star Review! We are happy we could be of service to rectified your wasp issue.
Kind Regards
ERG FACILITIES
Expensive and late.
Seems very expensive for a 15 minute call to destroy a wasp nest. Arrived at least an hour later than the already postponed arrival time. No recurrence of wasp problem though.
September 5, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Customer,
Thank you for taking the time to leave a review. I am sorry you are unhappy with the price and the delay, I can see you was delayed only the once for the hour which you accepted and the price was quoted at the time of booking.
Kind Regards
ERG Facilities
Not trustworthy
In our opinion ERG are an absolute scam company. They avoid paying their subcontractors who carry out professional work.
Anyone that has given this odious company a 5* review is giving the review to a qualified professional who carried out the work on behalf of ERG and has no doubt not been paid.
Avoid at all costs.
September 20, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Nick,
I have passed this over to the relevant department for you.
Kind Regards
ERG Facilities
Job Done! No Drama!
Responsive, efficient and drama free!
Having a reliable company we can trust, to reach out to, is just ideal!
September 13, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Stephanie,
Thank you for such a positive review! We are pleased to hear you are happy with the service we have provided.
Kind Regards
ERG Facilities
Thank you for your prompt response!
Thank you for your prompt response in sending Adam to take care of a big Wasps’ nest by the front door.
Adam was polite, clean and efficient!
September 20, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Linda,
Thank you so much for your positive feedback!
I will get your nice comments passed over to the Pest Controller. Very happy we was able to deal with your nest.
Best Wishes
ERG Facilities
Get a local company
Made the mistake of assuming company was local from the local phone number. Wasn't.
Quoted fee £135 for wasp nest treatment which seemed pricy but said they'd come the same day.
Didn't. When I managed to contact the day after told the job was booked in 'next Wednesday'. Cancelled and found local contractor at half the price.
August 26, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Hampton,
Thank you for taking time to leave this review. I do apologise that you didn't have the best experience with ERG and we will try to avoid this in future.
Best Wishes
ERG Facilities
NO NEED TO LET THE BED-BUGS BITE
The instructions given in advance were helpful in preparation for the work. The engineer was courteous and helpful and listened to concerns patiently. He explained what he would be doing within health and safety regulations. The cleaning of the infestation was thorough and with little disruption.
September 18, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Monica,
Thank you very much for the positive review! I will pass on this over to the pest controller.
Kind Regards
ERG Facilities
The Gas Fitter
The Gas Fitter, Dan, was polite, on time, communicated well and very helpful.
Great individual.
September 19, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Roy,
Thank you so much for your review. I will get this positive feedback passed to the engineer.
Kind Regards
ERG Facilities
Prompt and efficient service given when…
Prompt and efficient service given when an emergency arose with my electrics. Fault rectified very quickly
September 18, 2023
Unprompted review
Reply from ERG Facilities Ltd
Dear Val,
Thank you so much for taking the time to leave this review. We are very happy that the issue has been rectified.
Kind Regards
ERG Facilities
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