Ergohuman Reviews 54

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A really well-done chair with a really high level of comfort. Every single adjustment you can think of is The assembly required is minimal; it takes more time to dispose of the box and the protect... See more

Rated 5 out of 5 stars

The whole process was very smooth, from ordering and payment to delivery, which only took six days including a weekend. Not having to deal with customs was a plus. The chair arrived well packaged. Th... See more

Rated 5 out of 5 stars

On top of amazing chairs, Ergohuman has impressively good customer service. I bought a new chair, but I also have two more of the older model. One of them broke during transportation from one apartmen... See more

Rated 4 out of 5 stars

The order process and delivery were fine, but I did not receive a proper invoice. So I contacted the support about it and never received any response. What I did get twice, however, was a prompt t... See more

Company replied

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered "Enjoy Ultra gaming" chair on…

Customer support was quick to solve my issue, the chair is highly customizable and comfy, I love it!

February 16, 2026
Unprompted review
Ergohuman logo

Reply from Ergohuman

Hi there - thank you for leaving this message. We have gone through our emails, including spam, and we have no emails from you. Our courier also states that the order has been delivered, with proof of delivery; however, we understand that deliveries can go astray and mistakes can happen. Our team will be in touch very shortly to address this - rest assured, we will ensure you get your chair. Our apologies that this has not been as seamless as we aim for.

Rated 5 out of 5 stars

Brilliant experience buying a new Mirus Ultra gaming chair

From ordering to receiving and then assembly, my experience of buying a Mirus Ultra gaming chair was brilliant, the price was also better than I expected as I received a hefty discount by purchasing it in the Christmas sale. Using the instructions supplied, I was able to assemble the chair in less than 5 minutes. The chair itself is extremely comfortable.

December 27, 2025
Rated 5 out of 5 stars

Just works

I chose, paid, and received it in two weeks.
With all the notifications and near-real-time delivery tracking, there were no customs or shipping headaches.

December 3, 2025
Rated 5 out of 5 stars

Great all round despite not fitting me

Although I sent it back as it wasn't the correct fit for my size/build, the chair itself is of great quality, the website is very easy to use and the customer service team where top notch when it came to refunding and returns. Ifs a shame it didn't fit as it really is good/comfy otherwise.

November 30, 2025
Rated 5 out of 5 stars

Great chair and customer service

A really well-done chair with a really high level of comfort. Every single adjustment you can think of is
The assembly required is minimal; it takes more time to dispose of the box and the protections that assemble the chair.
There was a problem with the customs, but it was a way to learn how helpful the Ergohuman Customer Services is. When things don't go as smoothly as they should, it's when you really know what the customer service is made of, and I'm impressed.

October 28, 2025
Rated 5 out of 5 stars

Worth Every Euro — Highly Recommend Ergohuman!

I’m extremely satisfied with both the service and the product from Ergohuman. Their team was very helpful and professional throughout the entire process — quick communication, clear information, and fast delivery.

The Ergohuman game chair itself is amazing — solid build quality, very comfortable for long hours, and clearly designed with ergonomics in mind. It has completely improved my sitting posture and overall comfort while working and gaming.

Highly recommended for anyone who values quality, comfort, and excellent customer service!

October 4, 2025
Rated 5 out of 5 stars

The best ergo-chair and customer service

Just wanted to say thanks to ergohuman for the great customer service throughout the whole process — from the purchase to the super fast delivery (less than a week!). They were helpful and responsive the entire time. 🤗✨

July 29, 2025
Rated 5 out of 5 stars

Fast and professional

The whole process was very smooth, from ordering and payment to delivery, which only took six days including a weekend. Not having to deal with customs was a plus.
The chair arrived well packaged. There was no invoice included, however, when I asked via email I received it the same day.

July 3, 2025
Rated 5 out of 5 stars

Very good and swift customer service

It was great that the Ergohuman team handled customs for me and the delivery via FedEx was swift and professional, although the package was big and heavy. I also really liked that the team personally contacted me to clear up any ambiguities with my order information to ensure a frictionless delivery.

July 1, 2025
Rated 4 out of 5 stars

Not cheap, but great service and product.

I purchased the Ergohuman Elite G2 to replace my old Herman Miller chair.

POSITIVES:
+ Very responsive support and sales team
+ Very quick delivery with transporter
+ Very good packaging
+ Simple to set up: simple assembly with just 8 bolts to install
+ Very comfortable chair
+ Quality materials - plastics and machined aluminium look and feel great
+ Very adjustable, great recline function
+ 10 years warranty

NEGATIVES:
- Chair is a bit low to the ground.. its highest position is exactly the medium position I was using on my Herman Miller chair. It is just ok for me with the gas cylinder all the way up, but I am not very tall at 177cm, so I guess it could be an issue if you are taller.
- price (but you get what you pay for)

July 6, 2025
Rated 5 out of 5 stars

I’ve been using the Ergohuman Ultra X9…

I’ve been using the Ergohuman Ultra X9 for a short time now, and it has already made a massive difference in my daily work and comfort. As someone dealing with neck and back issues from long hours at the desk, this chair has been a game-changer.

✅ Build quality is outstanding — everything feels solid, premium, and carefully engineered.
✅ Adjustability is on another level — every part of the chair can be fine-tuned: backrest, headrest, lumbar, seat depth, armrests, even leg support.
✅ Comfort is excellent even during extended sessions — the mesh provides great support while staying breathable.
✅ Design — sleek, modern, and fits perfectly in a high-end setup.

My only regret is that I didn’t buy it sooner. This is an investment in your health and productivity, and I can’t recommend it enough.

Special thanks to the customer support team — they were helpful, responsive, and kind throughout the process. One of the best support experiences I’ve had!

June 19, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look