ERG Reviews 105

Ordered 2 composite doors front & back of home address. Impressed by ERG price and payment options initially so ordered products through them. Very professional fitting of doors and delighted with communication and after sales service. Excellent guarantee so peace of mind for the future. Would certainly recommend them for this type of work.

Kieran was brilliant, polite friendly and efficient, he did a great job we are very pleased with his work.
Happily use ERG again and would recommend them.
Thanks ian

We live on Skye and had our conservatory rebuilt by ERG Scotland last August (2024) as our old one was leaking and was too hot in summer and too cold in winter. ERG replaced all the windows and doors and put on a fantastic new "Ultraroof". I decided to delay writing a review until after it had endured its first Skye winter and everything the elements could throw at it over the recent months including some severe hurricane force storms. I am thrilled to say the new conservatory has passed its initial test with flying colours. We now have a wonderful room which we can get much more use from throughout the year. Add to that the friendliness and helpfulness of the team that installed it with minimum fuss and exactly when they said they would and I really can't praise and recommend ERG Scotland enough.

We heard great things about ERG, their service, quality and customer care - so having checked around with other companies ERG came out tops! We had a tremendous service from Colin in Sales, David the surveyor and finally the most important part the installation by James, who did an outstanding job in fitting our new windows - absolutely faultless! We highly recommend ERG for their quality and customer service which was outstanding and WOW a 20 year guarantee!
Hunters, Wick

The men from ERG windows Invergordon were very nice. They got on with the work and the job looks great ...I'm very pleased with the results 😊

Thoroughly professional company providing a quality product at reasonable prices. A glazing company I can heartily recommend. I will use them again. From deciding on product to installation I can't fault any of the team. Every one who I had dealings with was polite and efficient.

Start of saga signing contract March 2021 Then all the lies started ! Far too much to write here ! But every e mail and promise documented!Hope that nobody gets the chap that fitted set of “Patio Doors” with the whole of 1 side in with 1 screw when minimum of 4 -6 required !Disaster! Hope nobody gets the set of
Patio doors fitted perfectly but door would not close which surveyors actually saw ( The makers admitted to making miscalculation when making )Makers “Conservatory Outlet Windows “Then fob you of with a set of inferior French doors that each corner of each door just cannot close and end up worse of than when whole fiasco started ! Lots more could be told ! But the last disaster May 2024 Every e mail and also every photo of proof can be produced if
interested ! Promise of Twenty year Warranty! What a joke !! Hope and pray that what has happened to a 71 year old couple never ever happens again.

This is the second time we have used ERG. Last year we had windows installed and were delighted with the work. This time it was roof line and gutters. Everything was done to a very high standard, both the fittings and the two boys that did the work. The whole look of the house has been transformed, so very happy with everything. Even had a gentleman at the door asking who did the work and would we recommend them. Of course we definitely could. Thanks to everyone.

Excellent customer service from initial sales contact and survey to installation. All the ERG staff we had contact with seemed to understand the needs of the customer which made everything straightforward and a pleasant experience. In particular, Neil, the installer, is commended for his attitude, his quick and efficient completion of the job, his attention to detail and his pleasant and friendly way of dealing with his customers. We felt that he went the extra mile to ensure that he left no mess and even helped to replace blinds that we had taken down. Although still very new, the windows appear to be very good quality and we look forward to many years of trouble free glazing. We would certainly recommend ERG to others.

From the first phone call to request a visit for a quote ,to the final fitting of 3 windows the service was second to none. We were kept informed at all stages, and the installation was smooth and the neat and tidy finish was brilliant. They actually arrived a day earlier than planned.

Very happy with the work we received. All trades were excellent as were the materials used for our conservatory. The workmanship is first class and can recommend this company.
Great job from start to finish, you will not be disappointed.

Recently bought a composite door from ERG. It’s absolutely superb. The whole process from initial contact to completion was extremely efficient, so much so I have now contacted them for further work to be done. I would highly recommend this company.

Great experience. From the company coming out to give us a quote to the Windows and Door being installed.
The team were very professional, efficient, explained the process well and answered any questions we had.
Really good quality Windows and Door and installed really well. Would highly recommend.

Excellent construction of our conservatory by a friendly and efficient team.

Work was done quickly, effectively, and well.
Design was first class, with very good materials.

All windows replaced on our bungalow. Great experience right from first visit through to job completion. Gary was great taking us through the sales requirements and the product/price were great too; Graeme and Paul did the fitting and were faultless. They even saved existing tiles so they didn't need to be replaced after the fitting. All we had to do was rehang the curtains, no other decoration etc. Thank you very much, guys.

All contact with the Sales, Surveyors and Fitters excellent. Everything explained in detail. Excellent door and windows fitted on time. Very pleased with finished product.

They were quick to come out and measure up The lead in time was a whole month sooner than was initially told .Happy. Then James who fitted the windows was brilliant, experienced knowledgeable and took into consideration that I had guests staying. Very tidy and helpful. pleasant to have him in the house

The whole process from ordering our new windows to having them installed was carried out brilliantly !The staff were extremely efficient, friendly and knowledgeable from our initial meeting to the final installation. We were extremely impressed and delighted with the result!

The qualityof the work was excellent and Keiran who did the work alone including in heavy rain was amongst the best home improvements that I have ever seen.