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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, noting the politeness, helpfulness, and professionalism of all employees, from sales staff to fitters and office personnel. Many highlight the excellent quality of the products, such as windows and doors, and the skilled workmanship of the installers, who are often described as efficient, tidy, and attentive to detail. The overall process, from initial inquiry to installation, is frequently mentioned as smooth, straightforward, and well-communicated, with customers appreciating the lack of pressure during sales interactions. However, some people were dissatisfied with issues such as products being delivered in the wrong finish, or ongoing problems with window functionality and water ingress after installation, which required multiple visits to rectify.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as polite, efficient, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism... See more

Product

Users describe positive interactions with the product, with many reviewers highly recommending the windows... See more

Quality

People report positive experiences with quality, with many customers delighted with the finished products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From initial enquiry, right up to completion, we found the service first class. All employees were polite, helpful and totally professional. There was straight forward pricing with no pressure. Th... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Even when you know exactly what you want the surveyor will help with suggestions for improvements such as a wider door so our customers can fit through with their luggage... See more

Company replied

Rated 5 out of 5 stars

Company very helpful helping me to choose which windows, and what type, to be fitted. Kept me informed of the progress of the window production and proposed fitting dates. Fitters were very tidy, eff... See more

Company replied

Rated 5 out of 5 stars

The salesman was not pushy went through the details of the doors etc and gave us a price and said he would leave it with us to decide when ever we wanted. ( I've sold Double glazing products, s... See more

Company replied


Company details

  1. Window Installation Service
  2. Conservatory Construction Contractor
  3. Door Supplier
  4. Double Glazing Installer
  5. Window Supplier

Information provided by various external sources

ERG Scotland, a local family business, began life in Invergordon in 1974 as Easter Ross Glass. Since then, over more than 40 successful years, ERG have gone from strength to strength, adding further products and services to their range. Now the company have one of the widest ranges of windows, doors, conservatories, orangeries and secondary glazing in the Highlands and Moray. ERG delivers the very highest quality products, workmanship and service; every year, our customers return and recommend their services to their friends and family, so that over 80% of our work originates from recommendations. We travel across the Highlands and Moray, helping to bring the outside in, with some amazing views afforded from the conservatories and windows they install. For a better, brighter home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Would recommend without hesitation!!

Donny and Alan were in great form all week with us, replacing windows and doors. Knew what they were doing and got on with it quickly, quietly and efficiently. Left the house clean and tidy. I’d recommend these two guys and ERG without any hesitation. Nicely done!

February 16, 2024
Unprompted review
ERG logo

Reply from ERG

Thankyou David for your great review, i will make sure to pass it on to our team, who will be delighted to hear your comments.

Rated 5 out of 5 stars

ERG Scotland

We cannot praise ERG Scotland enough We had 2 fitters Alan & John that came to do our windows in our old cottage. They turned up when they we're supposed to and braved fitting our windows in the snow,wind and rain and never let up until the job was complete .
Clean tidy all the way through and showed respect to our property and belongings
We had, had a bad experience with doors with another local company and had lost faith in double glazing companies but ERG has now restored that faith,and I can't thank them enough
Keep up the excellent work

January 16, 2024
Unprompted review
ERG logo

Reply from ERG

Thankyou Samantha for your lovely review, i will make sure to pass your comments onto our team. It as a pleasure working with you.

Rated 5 out of 5 stars

Excellent all round!

We are delighted that we chose ERG Scotland to fit our new windows in our old cottage. The service we received from beginning to end was excellent, any queries we had were answered very promptly and Neil the fitter was brilliant! We would have no hesitation in recommending ERG Scotland and look forward to living in a snug, draught free and cosy cottage for years to come.

January 23, 2024
Unprompted review
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Reply from ERG

Thankyou Amanda for your lovely review, our team will be delighted to hear your comments.

Rated 5 out of 5 stars

Great company to deal with from start…

Great company to deal with from start to finish.
Helpful and informative during the ordering process. The glaziers turned up at the time promised, fitted and cleaned the windows to a very high standard, leaving everything clean and tidy after they went. Really nice guys too. Would definitely use this company again.

January 9, 2024
Unprompted review
ERG logo

Reply from ERG

Thankyou for you great review, your feedback is important to us. I will make sure to pass your kind comments onto our team who will be delighted to hear them.

Rated 5 out of 5 stars

Excellent Job

Highly recommended. Have used ERG previously who proved to be very reliable. Very happy with the window installation yesterday and the workmanship and professionalism of the joiner Gordon Oman who made a very neat job, very conscientious in his work and extremely tidy. Thank you for a job well done Gordy.

December 14, 2023
Unprompted review
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Reply from ERG

Thankyou for your lovely review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Masters of their trade...

Recently had 4 windows and a door supplied and installed by this local business. The whole process from start to finish was flawless and easy.
The completed job deserves 5 stars especially the staff and Neil the fitter/joiner. He was very fast and more importantly left a very clean job, inside and out.
Very pleased and looking forward to getting the rest of the house (front) done.

October 25, 2023
Unprompted review
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Reply from ERG

Hello Mr Murray thank you for your review, your feedback is greatly appreciated, I will pass your comments onto our team. We look forward to doing business with you in the future.

Rated 5 out of 5 stars

Excellent customer service and products

The staff are extremely attentive, efficient and transparent, offering a fantastic service. I am aware from friends who have used the company, that their aftercare service is first class too. The windows are great looking and very functional. The long guarantee is also outstanding, compared to their competition.

July 6, 2023
Unprompted review
ERG logo

Reply from ERG

Hi Nikki thankyou for your review we are delighted to hear about you experience with us. your feedback is important to us, I will make sure to pass your comments onto our team.

Rated 5 out of 5 stars

First class product and services.

We had two sets of patio doors, a back door and a window replaced a few months ago. They have all been subjected to full-on Fort William storm weather so this review covers performance too.
From start to finish ERG have been first class.
The initial consultation was very informative without any sales pressure and we felt confident with the company and their history. Once the price was agreed a detailed survey was conducted and our new doors and window were installed slightly ahead of the anticipated date.
Throughout the process ERG staff were always courteous and friendly and the attention to detail on the product and installation is second to none.
Our home is noticeably warmer and the performance of the installation easily handled all the storms threw at it.
The after sales service is excellent and it is uncommon to find a company who will go the extra mile + should that be needed.
I would recommend ERG to anyone who needs windows and doors. Top quality products and services!
If we need any further replacements there is only one company for us to call.

October 15, 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou Mr Jack for your amazing review, we are delighted you are completely satisfied with your installation. I will make sure to pass on your review to our team who will all be delighted to hear it. We look forward to doing business with you I the future.

Rated 5 out of 5 stars

ERG are a great glazing firm

The whole experience with ERG was top-notch. From the initial engagement, to the home visits and advice, to the fitting service, ERG staff have proved to be reliable, informed and friendly throughout.
As a professional Facilities Manager, I would use them in work-related projects after such a great experience at home.

September 29, 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou Mr Burn for your lovely review, we are delighted you are happy with your installation and we look forward to doing business with you in the future.

Rated 5 out of 5 stars

ERG is a great company

ERG is a great company. They have done several projects around my house and I have always been happy. Their work is always carried out on time and their staff are amazing.

September 8, 2023
Unprompted review
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Reply from ERG

Hello Thank you so much for your great review, I will pass this on to our team who will love to hear your feedback.

Rated 5 out of 5 stars

New Solid roofed conservatory

We contracted ERG to take down our old polycarb conservatory,and install a new solid roofed one.
Conscientious and flexible tradesmen, excellent quality materials,kept informed throughout when different trades would appear.
Very competitive pricing. We are delighted with our new build.

August 25, 2023
Unprompted review
ERG logo

Reply from ERG

Hello Thank you so much for your great review, we are happy to hear you are delighted with your new build. I will pass this on to our team who will love to hear your feedback.

Rated 5 out of 5 stars

Would highly recommend ERG

Would highly recommend ERG! great price for such a high quality product. We had 2 doors fitted recently and not one complaint. From the office staff to Donnie the fitter, all absolutely superb. Absolutely delighted!!

July 14, 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou Kerry, thankyou for your recommendation and your lovely review its greatly appreciated.

Rated 5 out of 5 stars

New front door

Great competitive price, great service, quality product and service follow up. Salesman, surveyor and fitter were prompt, quick, and excellent in all aspects. I would recommend this company for any home improvements.

July 1, 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou for your great review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Replacement glass roof

We had new external doors and a replacement glass roof on an old Everest conservatory. All the workmen were efficient, friendly and on time. The materials are very good quality. The office communication was excellent and a couple of little niggles were noted and passed on efficiently which made the whole process very stress less for us. All good so would recommend this company.

July 28, 2023
Unprompted review
ERG logo

Reply from ERG

Hello thank you for your review, your feedback is greatly appreciated, I will pass your comments onto our team.

Rated 5 out of 5 stars

Excellent job

Having been let down dreadfully for over 12 months by Arena Home Solutions (do not TOUCH this company) we ended up choosing ERG for our composite door...we were told roughly 8 weeks from ordering to fitting and they were 100% spot on. Lovely informative ladies in the office, kept in the loop either by email/Voicemail etc. Very happy with our new composite front door...highly recommend this company...thank you

July 25, 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou Jacqui for your lovely review, We are delighted to hear you are happy with the service provided and your new composite front door. I will pass your comments onto the team.

Rated 5 out of 5 stars

This is a great local company to deal with, wouldn't go anywhere else

This is a great local company, have used them several times and always great service. Phone calls returned, not like most other companies, rep came out to discuss what we wanted. Just had our latest door fitted and everything was perfect, and left immaculate. Thanks for great service, quality products and really friendly staff from first phone call to fitting :)

August 2, 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou Jan for your great review, we are delighted to hear about your experience with us. I will make sure to pass your review onto our team.

Rated 5 out of 5 stars

Great service, great products.

Great service.
It wasn't the cheapest door, but it's a great door. They communicate well throughout the process, from initial contact to a site visit for measuring up, choosing your design, installation and aftercare.
We'll certainly consider them when we have our windows replaced.

June 15, 2023
Unprompted review
ERG logo

Reply from ERG

Thankyou for your great review, your feedback is greatly appreciated. I will pass your comments onto out team who will be delighted to hear them.

Rated 5 out of 5 stars

Excellent customer service

Updated review after excellent response from ERG (thanks Siobhan!). All minor niggles corrected to a high standard. Would have no hesitation recommending ERG for any future projects.

July 3, 2023
Unprompted review
ERG logo

Reply from ERG

Hi Mr Mackintosh , thankyou for your updated review. we are delighted you are completely satisfied. I will pass your comments onto the team who will be pleased to hear them.

Rated 5 out of 5 stars

Excellent firm! Highly recommended.

Excellent firm, highly recommended. Simply the best!
Eight windows fitted with precision, superb workmanship and finish.
We are absolutely delighted and we'll certainly use ERG again.

July 12, 2023
Unprompted review
ERG logo

Reply from ERG

Hi Mr Gilmour, thankyou for your review we are delighted to hear about you experience with us. your feedback is important to us, I will make sure to pass your comments onto our team.

Rated 5 out of 5 stars

Very Nice Windows and Door

ERG installed 8 very nice windows and composite door for us. The quality of the maintenance free internal finish, by their joiner Gordy, was excellent! A very good company who will deal with any queries or concerns you may have promptly. We would use them again without hesitation.

July 5, 2023
Unprompted review
ERG logo

Reply from ERG

Hi Ben, Thankyou for your lovely review. We are delighted you are happy with your new windows and doors. I will pass on your kind review to our team.

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