Eric Robinson Solicitors Reviews 

609
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, helpful, and patient while guiding them smoothly through various property sales and legal transactions. Consumers note that response times are generally very prompt and that the knowledgeable team makes complex procedures much easier to manage from start to finish. However, some people mentioned experiencing frustrating delays, exceptionally long periods without email responses, and poor communication regarding urgent legal matters. Reviewers also reported occasional issues with important documents being misplaced and a noticeable lack of care during already stressful personal situations.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, efficiency, and helpful... See more

Service

Consumers find service to be positive, highlighting professional and efficient handling of property sales,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the clear, prompt, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly among consumers.... See more

User experience

Customers had positive experiences with user_experience, highlighting clear communication and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dra... See more

Company replied

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job. Communication was excellent were always on hand to... See more

Company replied

Rated 5 out of 5 stars

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. We used Miya at Eric Robinson to carry out the services of the sale of our house she/they provided a competitive quote and reassurance, Miya kept in contact wi... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

Written by the company

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

609 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(609)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Eric Robinson Solicitors service was excellent.Our designated solicitor Sajith was excellent in all his dealings with us.
He was very efficient and very fast with his replies, ensuring that all our doubts and questions were answered.
We would highly recommend him to any of our friends and family.
Thank you Eric Robinson Solicitors

August 21, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your comments and recommendation to others.

Rated 5 out of 5 stars

Made the sale and purchase of our…

Made the sale and purchase of our property stress free. Provided easy non jargon communication. A special mention to Hannah Jones and Carly Dawson who worked extremely hard.

August 19, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hannah and Carly. We look forward to working with you again in the future.

Rated 5 out of 5 stars

House sale

Selling my property was made that much easier, with Eric robinson solicitors, communication through the whole process was perfect, also big thank you to Carly.

July 12, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Carly. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Service

Following the death of my father, I needed a solicitor to handle probate for the estate and to sell his house. Eric Robinson were recommended to me, and I wasn't disappointed. Everyone I death with was friendly, helpful and professional, and I am delighted with the service I received. My thanks to Kristen, Sarah, Bernadette and Megan for everything they did.

July 19, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you again in the future.

Rated 5 out of 5 stars

Sajith did an excellent work for…

Sajith did an excellent work for us.Very transparent and helpful approach .

July 31, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you in the future.

Rated 5 out of 5 stars

Completely professional from start to…

Completely professional from start to finish. Sarah was super helpful throughout and assured us of each step all the way to completion. She took the stress out of our move. Thoroughly recommend.

July 29, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sarah. We look forward to working with you in the future.

Rated 5 out of 5 stars

Remote house purchase

I worked with Emma Gillespie at Eric Robinson on a house purchase. I don't live in the UK so I was expecting some challenges in getting all of the steps completed in a timely manner, but Emma was super-communicative, helped me understand exactly what was needed and when, and generally made the process really easy. She was a pleasure to work with!

July 29, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Eric Robinson Conveyancing

Eric Robinson Solicitors were recommended to me by a friend. I hadn’t moved for 35 years and found the whole process very daunting. However, Miya Smith (Trainee Solicitor- conveyancing) continuously put me at ease. Replies to my emails were prompt and her telephone manner was calm, professional and friendly. I was kept up to date and also informed when communication could lapse for varying reasons.
I would highly recommend Eric Robinsons and I will now always use them in future.

July 29, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you again in the future.

Rated 4 out of 5 stars

Good experience overall

Unfortunately the online portal didn't work - which would have been useful to monitor progress. However I have to particularly single out Charlotte Gillett for special praise. She was unfailingly prompt with updates and answered all my questions both quickly and knowledgably. She was both sympathetic to my stress levels and understood that I needed to be kept up to date at all times. Indeed all the staff that I dealt with were courteous and helpful, so I would definitely recommend Eric Robinson for conveyencing issues.

July 29, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. I am sorry that the portal didn't work properly. We will look into this. We appreciate the positive feedback you have given and look forward to working with you again in the future.

Rated 5 out of 5 stars

Sajith was brilliant!

Sajith was my solicitor from Eric Robinsons representing me as my property solicitor. Sajith was absolutely fantastic, knowledgeable, communicative and really helped ease the process for me as a first time buyer! Would 100% recommend.

July 26, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you again in the future.

Rated 1 out of 5 stars

Avoid the Conveyancing Team of Eric…

Avoid the Conveyancing Team of Eric Robinson Solicitors in Chandlers Ford, if you possibly can. I chose them over an internet-based conveyancer, because I thought it would be useful to have local access. But I found them to be uncommunicative and extremely slow in the relatively simple conveyancing of a small terraced house in Eastleigh.
I have a further 3 properties to sell in the next few months, and I have this particular company tagged as a definite "Don't Buy" rather than a "Best Buy".

July 24, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We are disappointed to note your comments. We place great importance on client service, and we are sorry that on this occasion, you felt we did not meet our usually high standards. I note that unfortunately the matter was unable to proceed, and that concern raised was addressed. However, please note that we do have a complaints procedure which is very important to us as it enables a client to raise any concern they have and provides us with an opportunity to review this and provide a resolution if possible. Please feel free to contact us if you wish to utilise our complaints procedure.

Rated 5 out of 5 stars

Emma at Eric Robinson House sale

Emma at Eric Robinson was superb in dealing with the sale of our house. Quick, efficient, no question to difficult to answer with as much information at her disposal.

July 23, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future

Rated 5 out of 5 stars

Excellent Service

Thank you to Terry Campbell-Barnard at Eric Robinson Solicitors in Chandler's Ford for recently writing my first Will. From an initial meeting, to drafting and finalising my Will Terry could not have been more polite, professional or helpful. In addition, I would also like to thank Victoria, Bernadette and Alice for the help and assistance they provided. Thank you all.

July 22, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Terry. We look forward to working with you again in the future

Rated 5 out of 5 stars

Hannah and Carly, great team!

Hannah and Carly were fantastic and worked on incredibly hard to work with tight deadlines. Both were pleasant to talk to and very reassuring throughout some stressful moments leading up to exchange. Thank you both!

May 11, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Hannah and Carly. We look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent property lawyers

Friendly, professional service provided by all staff. Attentive to detail and quickly responsive to queries. Helped the sale of one property and purchase of another property run as smoothly and efficiently as possible. I would recommend and would use them again!

July 10, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent efficient & very professional

Excellent efficient & very professional
I would have no hesitation in recommending them to anyone needing a solicitor

July 8, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you again in the future.

Rated 5 out of 5 stars

Harinder Sangha and his trainee Chelsea…

Harinder Sangha and his trainee Chelsea Marsh handled my compromise agreement and did a thoroughly professional job. I would highly recommend them.

July 5, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Harinder and Chelsea. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I have only positive things to say…

I have only positive things to say about the firm, especially our solicitor Sajith. He was very considerate of our timelines and facilitated excellent communication with the sellers. His professionalism was outstanding, and I would highly recommend their services to anyone looking to avoid the typical hassles of moving into their dream home. Great job, team! Keep up the good work!

A very happy first time buyer
Aathira

July 5, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We are similarly grateful to you for recommending the firm's services to others and look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent

Excellent service from Victoria throughout our dealings with Eric Robinson.

June 21, 2024
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We are really pleased that you enjoyed an excellent service and look forward to working with you again in the future. We appreciate the positive feedback which we have passed on to Victoria.

Rated 5 out of 5 stars

Excellent

Excellent service and clear communication throughout a difficult process

June 17, 2024
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you again in the future.

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