Stunning hair colour. Leaves hair soft and beautiful. It’s arrived on time every 6 weeks has all accessories included right down to a sticker to hang instructions. They think of everything. It is beau... See more
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Review summary
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I have been with Esalon for over 5 years consistently- went back to salons in between and was always disappointed ! All the Esalon colourists listen to what you want taking into consideration current... See more
Incredible product and I’ve been using this now for eight years if you take the time to follow the instructions don’t mix it on delicate carpet (what fool would!) , you get gradually more skilful and... See more
I have asked for my colour to be adjusted a couple of times now and my colourist has tweaked my colour in a very subtle way, so that my re-growth now is not very noticeable (apart from the greys) and... See more
Company details
Written by the company
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.
Contact info
1910 E. Maple Avenue, 90245, El Segundo, United States
- esalon.co.uk
4.0
Great
778 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Esaloon mixed just for me ♥
I think e salon is great you can get the professional
Help you need for your hair colour also if your hair is damaged. The products leave your hair feeling healthy
Shiny and in great condition also very natural..
My hair has not looked so good for a long time I love my colour everyone asks me where I have had my hair done best of all its been mixed especially for me
I love it .and it's delivered to the door what .ore could you ask for .Esaloon I love you thank you
February 8, 2025
Reply from eSalon
Amy - Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color. We appreciate you sharing, and Happy Coloring!
Goid…
It's good quality dyes and they are able to get you salon quality color rather than off the shelf which is nice. The little touches are great too with sticker to hold up instructions. Every orderl you can change the colour/tweak it
February 5, 2025
Reply from eSalon
Hi Maha! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Colour great ,not enough product for 1 application
Colour is great ,but there's not enough in 1 tube to cover my hair told company about this but still not sorted it out so workes out expensive with having to use to bottles
January 23, 2025
Reply from eSalon
Hello Samantha,
Thank you for your feedback.
We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee.
Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can.
Love the colour that’s been sent really…
Love the colour that’s been sent really what I wanted.Thank you!
January 17, 2025
Reply from eSalon
Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Colour is high standard
I have to say, I don't to date, have any concerns or complaints, customer service is high and respond quick, they are professional and help with any questions. Delivery is quick. My colour is perfect.
January 17, 2025
Reply from eSalon
Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
So easy to tweak until perfection.
I’ve had 3 orders now and after tweaking with the colourist via email, my latest colour was perfection. Better grey coverage, warm tones of blonde with a lovely shine and it’s lasting too. Love it!
January 17, 2025
Reply from eSalon
Hello Mrs,
Thank you for your feedback!
Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Absolutely love my new hair colour.
January 8, 2025
Reply from eSalon
Hello Marinda,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Right from the start when I joined…
Right from the start when I joined esalon I had always asked for blonde but they never did blonde on me and my hair is red because they never done blonde in the first tried to persevere with it hoping that they would eventually get the colour right and do what I ask and pay for...
When my first colour arrived and I put it on I was shocked that it wasn't blonde but thought maybe its ok its not horrible maybe the blonde has to build up? So kept ordering and paying with stating at all times I want blonde but it was getting darker and darker each time my colour arrived and now it just so dark I really hate having dark hair I have never had dark hair and I'm naturally blonde but now you can't see any of my beautiful blonde just dark red! Very unhappy with this and unhappy with the whole time I have been with them the only time I loved my hair last year was when I stopped using their colours went natural and the sun brought back my beautiful blonde which was still there when I re ordered after being in texas for 3 months to get the colour and turns my hair back to deep dark red!!! I will be wanting a full refund from my subscription as I have never been satisfied since using them
January 6, 2025
Reply from eSalon
Hi Georgina! Thank you for contacting us. We are sorry to hear about your color. Please email your colorist at help@esalon.com for further help.
Order Held to Upsell
I've been a very happy customer for my last 3 orders. The colour match is great and I'm a strange auburn/ginger colour that the colourist gets spon on every time.
This time my order has been held whilst the colouist tried to upsell me a product that I hadn't added to my order this time but had last time. This means my order is now delayed and I need to try to find a hairdresser who will colour my hair tonight/tomorrow morning for and event on Saturday night even though I paid esalon for my order early last week.
The colour will no doubt be lovely when it arrives but won't be used this time so I have completely wasted my money.
January 10, 2025
Unprompted review
Reply from eSalon
Thank you for reaching out to us here at eSalon! We are so sorry for the delay with your delivery. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please contact us on the email address support@eSalon.com with your query and your order number so that we can help you further.
The colour is to dark I need to redo…
The colour is to dark I need to redo your colours somehow
December 24, 2024
Reply from eSalon
Hello julie,
Thank you for your feedback.
We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Wonderful experience and products!
What a wonderful experience from the first step to final result.
And the colour lasts and looks so natural. And it's so much affordable. Absolutely love the products and services! Definitely a customer for life.
December 21, 2024
Reply from eSalon
Hello Robyn,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Reply from eSalon
Jane Franklin - Thank you for your feedback!
Our team of licensed colourists loves being able to craft the ideal shade for our clients at home, and are happy to help make adjustments to your colour to get it just right. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Colouring!
Reply from eSalon
Hello customer,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Reply from eSalon
Hello Inna,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Love the colour
Love the colour , perfect coverage , hair feels nice after treatment . Thank you !
December 23, 2024
Reply from eSalon
Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
Esalon is fab !!!
The colour that was mixed for me is so beautiful, my hair looks healthy and shiny ☺️
Customer service is fantastic.
I highly recommend Esalon
December 10, 2024
Reply from eSalon
Hello Josephine,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Excellent
Excellent, the colour came in a professional box and all instructions very clear.
My brown colour was probably perhaps 1/2 shades too dark, but it still matches my hair fine, it covered all Grey's and neutralised a red brown on my hair which was the goal, and that was the first go, so probably very hard for them to complete on first go with just pics. So excited to get the next one as you can let them know your experience so assuming it will be perfect colour.
December 16, 2024
Unprompted review
Reply from eSalon
Rachel - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
I’m quite happy with the colour but one…
I’m quite happy with the colour but one this that I have noticed and I stopped my subscription is that my hair is falling a lot since I coloured my hair with the products from esalon.
I’m actually very concerned about this and I’m looking up for pills and treatments to stop the falling as it’s that bad that I can see bold patches when I put my hair on a ponytail
December 27, 2024
Unprompted review
Reply from eSalon
Hello Simona,
Thank you for your feedback.
We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee.
Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can
Worst hair colour didnt worked on my…
Worst hair colour didnt worked on my hairs twice on my first ordered it didnt worked and covered grey hairs so i raised complaint nd they told me it will be refunded but i didnt got any refund and also it delivered automatically next time to my address by deducting 8£ from my card and this time also it didnt worked
December 18, 2024
Reply from eSalon
Hello Mandeep,
Thank you so much for sharing your feedback.
We are sorry about this poor experience with our color and customer service. This is absolutely not typical of our product or company, and we take your feedback seriously.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
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