Escooter Clinic 

Firstly reviews aint my kinda stuff it was
worth the end of processing my order thanks for that see yous later bye.
Dave mck

The specs and details they advertise are lies when ypu realise they ate lies they just keep lying to you as they believe ypu will not tske them to court. They say you used your bike so no refund. How else would i know they are liars, i had to ride it to find out. The worst type of liars are the ones that do it with a smile. Do not buy from them!!!!

Received a faulty electric bike as the throttle no longer works within 30 days of receipt of product. Let them know within 30 days of this and they refuse to send me a box and arrange a delivery service for me send the bike back so I can get a refund. Now having to take them to small claims court as they are breaking Consumer Rights Acts 2015. AVOID AT ALL COST.

Got my repair’s done by Jamel excellent service he sorted out my brake issue very quickly I was basically in and out the shop in no time

stay away , they sold me a bike online took the money then told it was discontinued, tried to up sale another bike when I asked for my money back they was very slow had to go through PayPal and never got all the money back .bad company will never use again .

I advise be weary of this company I wouldn't give any stars if had choice.
I called and did live chat to check stock, confirmed in stock so purchased item, then to be told not in stock but had taken money. Then wanted to upsell at an additional £400. When declined they offered refund. It took a li g time to get refund and had to get PayPal involved. They then deducted a £100 from refund. When contacted blamed paypal which i knew wasn't, then said it's in there terms and conditions which again is untrue. So needless to say customer service very poor. They will take your money for an item they do not have then will prolong refund and not give you full amount if any.

ordered euc parts, all correct

I purchased the Fiido M1 Pro, after the purchase I read the Trustpilot reviews and started to panic. I genuinely thought i had made a huge mistake. I even called them and was really quite rude to them. Turns out it was the best decision I made buying from these guys. Outstanding service and customer care. Please don't be influenced by the odd bad review. I called the Shop and apologised for ever doubting them and I was extremely embarrassed by my behaviour. Loving my new bike and it even came in earlier than expected. If anyone thinks this review is fake please message me and I will share my order details and UPS tracking. Thanks so much E Scooter Clinic.

Purchased a unicycle. Had some issues with the charge port, which was eventually sorted out after some chasing. thank you.

I ordered on-line, the process was easy and straightforward, only problem was delivery was quoted as 48 hours but it took 9 days

Terrible handling of returns and refunds.

I returned a spare part in November last year and received confirmation that the package was delivered on November 18th. I still have not received my refund.

Instead, I have received multiple emails stating that they are “checking” my return. At one point, they even claimed they could not locate it.

If you want to avoid potential issues and unnecessary stress after your purchase, I strongly recommend choosing another company.

*Update 26/3-26*

Despite following Escooter Clinic’s instructions and contacting them directly as requested, I am still receiving the same generic response: that they are “looking into my return.”

My case remains unresolved.

While their public replies may give the impression that they take responsibility and care about their customers, my experience shows the opposite. It may look good to those reading reviews, but in reality, no action is being taken.

It has now been several additional weeks without any refund. At this point, I can only conclude that Escooter Clinic is unlawfully withholding my money.

I have extensive email correspondence to support everything stated above, and I am fully prepared to provide this documentation if required.

All the staff that work here are criminals and are complicit in stealing money from customers. They owe me £1709.41p and its been since NOV 6th 2025, Now we are on the 6th of FEB 2026 and they ignore my requests for refunds and hangup when they accidently answer the phone to me.
Companies house has the directors addresss 53 Shale Meadow in Wellingborough and its come to the point where ill have to pay him a visit for my money, DONT BUY FROM THESE GUYS OR YOU WILL HAVE TO FIGHT FOR YOUR MONEY Maybe its a bogus address knowing this companies methods, but ill find out what sort of guy the boss is tonight and whether hes aware of his staffs incompentance.
If your reading this speculating whether they will deliver for you then forget it and get creditor to claim money back now otherwise they string it out causing nothing but stress and anxiety for customers.