I took my machine Fox in for a puncture. I noticed the brakes were weak. They needed bleeding ? The fluid in the cables etc. but over all an excellent job well done. Oh yeah apologies, but apart from... See more
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Un experienced staff! It is better to buy online than to buy from this place. If you need a piece of equipment after buying, they cannot provide good service because they have very poor work experienc... See more
Company replied
A month and a half ago, I ordered a bicycle from this store and paid a £44 deposit. Two weeks later, I was informed that the bicycle was not in stock. For more than a month, I have been trying to get... See more
Company replied
I recently picked up my e-bike (lovely little ride, very pleased) and wanted to give a shout out to the wonderful staff at the Escooter shop, they were extremely helpful, friendly and genuinely sharin... See more
Company replied
Company details
Written by the company
Escooter Clinic! ⚡ Discover our expert workshop 🛠️ and showroom, offering a wide range of electric scooters and e-bikes. From repairs to upgrades, accessories, and parts, we've got you covered! Visit us today and elevate your ride! 🛴⚡
Contact info
346, N1 1DU, London, United Kingdom
- 020 3761 3762
- contact@escooterclinic.co.uk
- escooterclinic.co.uk
Breach of guidelines
This company is a scam
This company is a scam
They will take your money and refuse to help you when you try to communicate. Sounds like they’re working from their bedroom and can’t speak English properly. Custom service skills are shocking. Definitely an illegal company
July 3, 2025
Unprompted review
All helpfull and customer friendly…
All helpfull and customer friendly jamal. Very gd guy.
July 7, 2025
Unprompted review
what kind of company is this
what kind of company is this, I came here for fixing a scooter, and they keeping scam me
February 17, 2025
Unprompted review
very bad company
very bad company, the owner of the company is totally scam
March 13, 2025
Unprompted review
Mis-sold bike, poor customer service and unfair fees
I ordered the Allegro City Cruiser, expecting the white 27.5″-tyre, 750 W EAPC as advertised. Instead I received a black Starsfly Flat Tyre TDL 6132—completely different frame geometry, wheel size, motor spec and graphics.
When I contacted the supplier they firstly claimed it was “the same bike under a different badge,” then offered a helmet, lock and basket (worth £150) plus the 12-month warranty (a statutory right). I pointed out the bike was damaged and the key was broken, and suggested they either send the correct model or compensate me for the £150 shortfall. Rather than agree, they insisted on a 10% restocking fee if I returned the wrong bike—a direct breach of their published “no-restock fee” policy for supplier errors. They said that they would call me back and email me also to confirm details, I have not heard back as of yet.
I’ve escalated via PayPal and intend to involve Trading Standards if necessary. These practices feel like blatant mis-selling and unfair contract terms. Until they honour their own returns policy—full refund or correct model with no deductions—I cannot recommend this company.
July 4, 2025
Unprompted review
Dont Waste Your Time & Money.
I placed an order on the 1st May 2025 for a scooter for my son. They said it will be delivered within 6 days. I made enquiries after they failed to delivery. They said the lead time is 47 days for delivery. Over 60 days have passed and still no delivery! I made further enquiries. They are now telling me, the lead time has extended by another 60 days and I should expect the delivery at the end of August! Are they seriously expecting customers to wait for 4 months for the delivery of a child's scooter? They failed to notify me of the delay on each occasion. I was waiting around expecting delivery and telling my 5yr old that his scooter should arrive any day now.I have requested a refund as I will look elsewhere, but they are now ignoring my emails. I will try and get my refund by raising a dispute with PayPal.
July 2, 2025
Unprompted review
30+ days. No delivery. Scam!!??
Really pathetic experience. Order #17744
22 May - Order placed for black euc
22 May - Executive called to say delivery delays and offered a white color faster (18 days) instead
4 June - They confirmed delivery will be on time
14 June (after multiple chases) - Delivery is delayed, no confirmation of date
Now I have been chasing them up for days again and still no confirmation of delivery timelines.
Is it a scam???
Update 11 July - Not received still
June 27, 2025
Unprompted review
Reply from Escooter Clinic
We’re really sorry to hear about your experience and the delay with your order — we completely understand how frustrating and disappointing this must be.
We want to reassure you this is not a scam. It sounds like there were multiple breakdowns in communication.
Please reach out to us directly with your order number so we can look into this urgently and provide you with a clear update. We genuinely want to sort this out and make it right.
Bought a few accessories lights
Bought a few accessories lights, bell, and lock. Good prices.
June 11, 2025
Unprompted review
20 days later
I ordered my bike on the 22nd of May and recieved an email 6 days ago saying it would arrive within 48 hours but was given no tracking so I have no idea what is happening with my bike. They ignore emails, I asked them a simple question about my product day 1 and never got a reply. I would avoid this company or Google them before you do, I wish I did.
May 22, 2025
Unprompted review
Reply from Escooter Clinic
Thank you for your honest feedback, and we're truly sorry for the delay and lack of communication you've experienced.
We understand how frustrating it is to be left without clear updates, especially after receiving a delivery estimate.
Please get in touch with us directly with your order number so we can follow this up immediately and get things sorted for you. We genuinely want to make this right.
The company can improve by having a…
The company can improve by having a shop phone no a d get rid of the useless help no
After a week trying to get a plastic sleeve and not being able to pay
They asked for a photo/video
Lot of help that is with payment and placing a order
I have not dealt with such an awkward
Company before
Obviously they don't deal with customers or complaints directly
I will not be purchasing my grandsons
New scooter from this company
June 10, 2025
Unprompted review
Reply from Escooter Clinic
We're sorry to hear about the difficulty you had placing your order — that’s definitely not the experience we want for our customers. While our team works hard to support each query, we understand that things can sometimes be frustrating, especially when dealing with smaller parts or payment issues.
If you're still open to it, please email us directly, and we'll personally look into what went wrong and help resolve it as quickly as possible.
Ordered bike on the 9th of may
Ordered bike on the 9th of may, full amount taken from my account on the 12th.
I'm still waiting for delivery
Very disappointed
Richard Bailey
June 4, 2025
Unprompted review
Reply from Escooter Clinic
We’re really sorry to hear this and understand how frustrating the delay has been.
Please contact us directly with your order number so we can look into your case immediately and provide a clear update.
A disappointing experience
A disappointing experience. We wanted to purchase a foldable electric bike, and were potentially interested in 3 models. We selected the Fiido L3 based on the fact that they could ship 2 days from when I ordered, and I paid for 1 day delivery (from when it is shipped). The timing was critical for me. The bike never appeared on the day it was meant to be delivered, with no email from eScooter. 4 days later they were still not able to say when it was to be delivered. I asked for a refund and they said that they had to take 10% off the refund because Fiido was going to deduct 10% from them. I feel that eScooter should have taken responsibility and refund me entirely (As I ordred from eScooter, they should take responsibility for keeping me updated on delivery, and also on any deduction that Fiido take from them). I will not order from them again.
May 7, 2025
Unprompted review
Reply from Escooter Clinic
We're very sorry to hear about your experience and the frustration it caused—especially when timing was critical for you. We understand that the delay and lack of communication were disappointing and did not meet your expectations.
While we do our best to ensure timely dispatches, delays from suppliers like Fiido can unfortunately occur outside of our control. That said, we completely agree that we should have communicated better in this instance, and for that, we sincerely apologise.
Regarding the refund, we follow the terms outlined by the manufacturers we work with—however, we always aim to handle these situations fairly and are reviewing our policies to better support our customers going forward.
We genuinely value your feedback and would still like to make this right if we can. Please feel free to reach out to us directly so we can discuss this further.
Excellent Customer Service
I had a fantastic experience with Yaseen. From the moment I reached out, the customer service was outstanding — friendly, professional, and incredibly helpful. Yaseen went above and beyond to make sure all my questions were answered and that I was completely satisfied.
April 27, 2025
Unprompted review
Highly Efficient Service
I needed a quick repair for my scooter, and the team was highly efficient. They identified the issue right away and had it fixed in no time. I was back on the road in no time, and I’m very happy with the quality of work.
April 4, 2025
Unprompted review
Anas and Has were very helpful when i…
Anas and Has were very helpful when i needed to fix my brakes. The process was quick and painless and the guys were very kind and informative!
April 10, 2025
Unprompted review
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