Escooter Clinic 

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Rated 5 out of 5 stars

I took my machine Fox in for a puncture. I noticed the brakes were weak. They needed bleeding ? The fluid in the cables etc. but over all an excellent job well done. Oh yeah apologies, but apart from... See more

Company replied

Rated 1 out of 5 stars

Un experienced staff! It is better to buy online than to buy from this place. If you need a piece of equipment after buying, they cannot provide good service because they have very poor work experienc... See more

Company replied

Rated 5 out of 5 stars

I recently picked up my e-bike (lovely little ride, very pleased) and wanted to give a shout out to the wonderful staff at the Escooter shop, they were extremely helpful, friendly and genuinely sharin... See more

Company replied

Rated 1 out of 5 stars

A month and a half ago, I ordered a bicycle from this store and paid a £44 deposit. Two weeks later, I was informed that the bicycle was not in stock. For more than a month, I have been trying to get... See more

Company replied

Company details

  1. Motor Scooter Dealer

Written by the company

Escooter Clinic! ⚡ Discover our expert workshop 🛠️ and showroom, offering a wide range of electric scooters and e-bikes. From repairs to upgrades, accessories, and parts, we've got you covered! Visit us today and elevate your ride! 🛴⚡


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Breach of guidelines

All reviews

(375)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are giving pathetic services to…

They are giving pathetic services to the customer. Once you order they going to charge you 10% refund from your original payment. Even they haven’t shipped your order. Not recommended at all.

March 28, 2025
Escooter Clinic logo

Reply from Escooter Clinic

Hi Suleman,
We’re sorry to hear about your experience and appreciate your feedback. This was clearly outlined at checkout to cover payment processing and admin costs—even if the item hasn’t shipped yet.

That said, we understand this may not have been clear to you, and we’re happy to look into your case to see if anything can be done. Please get in touch with us directly so we can try to resolve this for you.

Rated 5 out of 5 stars

My first visit to this establishment…

My first visit to this establishment after discussing on email my scooter repair requirements.
I had a slow puncture in one of my tires and the guys were more than accommodating and repaired my scooter within 30 minutes while I waited outside with one of their amazing coffees , the service I received was second to none, I will definitely do future business with these guys , highly recommended

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Take my word for it if your after a…

Take my word for it if your after a electric scooter, bike or anything this is the company to use customer service is amazing they do everything to help you. They gave me a amazing free upgrade on a item was no longer available which was out of there control why it wasn't available. My son got a miles better present for his birthday. Check all reviews about this company and you will see what I mean. A big thank you to Escooter clinic

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

I received exceptional customer service…

I received exceptional customer service when going to collect my scooter I was greeted with respect and manners and was even offered a hot drink upon arrival with 100%. Give the shop and the staff 10 out of 10 ratings and will definitely recommend to my friends and family, and will we be going back to the store shortly?⭐️⭐️⭐️⭐️⭐️

February 22, 2025
Unprompted review
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Reply from Escooter Clinic

Thank you for your lovely feedback! See you next time!

Rated 5 out of 5 stars

I have ordered electric folding bike…

I have ordered electric folding bike from their website and the have option to collect from store. Bike arrived quick and they build it free for me and ready to ride. That's was good

January 22, 2025
Unprompted review
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Reply from Escooter Clinic

Thank you for your feedback! Glad you liked your bike!

Rated 5 out of 5 stars

Brilliant service and friendly atmosphere

Yaseen helped me go over options to repair my scooter and made me a great coffee while I waited for their diagnostics. Brilliant service and friendly atmosphere. Would definitely come again

December 9, 2024
Unprompted review
Escooter Clinic logo

Reply from Escooter Clinic

Hi James,
Thank you so much for your kind words! 😊 Looking forward to seeing you again!

Rated 5 out of 5 stars

Amazing service

Amazing service, quick turn around and resonable prices for the quality of the work!

November 21, 2024
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Reply from Escooter Clinic

Thank you for your feedback!

Rated 2 out of 5 stars

Very unprofessional

Very unprofessional
I asked for repair and change my rear tyre to solid. They gave me a quote of £140. I approved and when work was done they sent me a bill of £170 and asked why, they said thats a lot of work to change tyre so tyre price was changed to £70 instead of £50. When I went to collect my scooter they had put normal tyre instead of solid absolutely ridiculous.

December 2, 2024
Unprompted review
Escooter Clinic logo

Reply from Escooter Clinic

Hi Jorsley,

We’re sorry to hear about your experience, and we’ll review it with our team. Please contact us directly or visit the shop so we can review this situation and ensure it’s resolved to your satisfaction.

Looking forward to hearing from you so we can make things right.

Rated 1 out of 5 stars

Rude and unhelpful



“Absolutely stellar experience at E-Scooter Clinic—if your goal is to feel belittled and ignored! I went in for what I thought would be straightforward help, but the staff managed to turn it into an Olympic event of rudeness. The level of unhelpfulness was truly unmatched—I’m talking world-class here.

Got questions? They’ll respond with eye rolls. Need assistance? You’ll get shrugged off faster than a bad joke. It’s like they’ve perfected the art of making customers feel unwelcome. Bonus points for the snarky tone when I tried to clarify something—they really go above and beyond to ensure you regret stepping through their doors.

If you’re looking for customer service that makes DMV workers look like saints, this is your place. Otherwise, do yourself a favor and go literally anywhere else. Two stars—one for having a roof, and one because the scooters exist, I guess.”

November 16, 2024
Unprompted review
Escooter Clinic logo

Reply from Escooter Clinic

Hi there,

We’re truly sorry to hear about your experience and the impression you were left with after visiting our store. This is not the level of service we aim to provide, and we sincerely apologize for any rudeness or unhelpfulness you encountered.

Your feedback is important to us, and we’ll be reviewing it with our team to ensure we address these concerns and improve how we interact with our customers.

Could you please contact us directly or visit the store to discuss the matter with our team? We’re committed to doing everything we can to sort this out and ensure you’re satisfied.

Looking forward to hearing from you so we can make things right.

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