I took my machine Fox in for a puncture. I noticed the brakes were weak. They needed bleeding ? The fluid in the cables etc. but over all an excellent job well done. Oh yeah apologies, but apart from... See more
Company replied
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See what reviewers are saying
Un experienced staff! It is better to buy online than to buy from this place. If you need a piece of equipment after buying, they cannot provide good service because they have very poor work experienc... See more
Company replied
I recently picked up my e-bike (lovely little ride, very pleased) and wanted to give a shout out to the wonderful staff at the Escooter shop, they were extremely helpful, friendly and genuinely sharin... See more
Company replied
A month and a half ago, I ordered a bicycle from this store and paid a £44 deposit. Two weeks later, I was informed that the bicycle was not in stock. For more than a month, I have been trying to get... See more
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Company details
Written by the company
Escooter Clinic! ⚡ Discover our expert workshop 🛠️ and showroom, offering a wide range of electric scooters and e-bikes. From repairs to upgrades, accessories, and parts, we've got you covered! Visit us today and elevate your ride! 🛴⚡
Contact info
346, N1 1DU, London, United Kingdom
- 020 3761 3762
- contact@escooterclinic.co.uk
- escooterclinic.co.uk
Breach of guidelines
Avoid at all costs
Avoid at all costs, made up repairs that didn’t need to be done, charged 5 pound storage per day when they didnt even phone to tell me scooter ready, bodge repair left things unclipped and not secure, had to return twice to the shop after collection to fix issues, absolute rip off.. never will use again, avoid at all costs
October 8, 2024
Unprompted review
Thank to haff i can get back on the…
Thank to haff i can get back on the rode amazing service great coffee I highly recommend and im italian 🇮🇹
September 30, 2024
Unprompted review
Jamal did a really nice job today so…
Jamal did a really nice job today so big up to jamal
September 30, 2024
Unprompted review
This item does not fit a Xiaomi Scooter
Just a Follow up. Pole Monorim Upgraded V2 for Xiaomi M365. This item does not fit a Xiaomi scooter unless you remove a bolt that keeps your steering locked to the direction of the bars. This of course makes it Dangerous. Trying to return the item that does not fit also has a cost, forward postage, return postage and a restocking fee. Now I have to go through Barclays to recover my money and also report them to Trading Standards. Companies like this need shutting down. 30/09/2024 In response to the Reply "I agree it was the item I chose to order" But only Because your web page said it would fit and it didn't without making the Scooter Dangerous to Ride
September 27, 2024
Unprompted review
Reply from Escooter Clinic
Hi Kev,
Thank you for your feedback. I understand your frustration, but I’d like to clarify that the Monorim V2 pole was provided based on the specific product you ordered yourself.
In this case, we simply fulfilled your order as placed. You’re more than welcome to return the item, but as per our policy, the return fees will be deducted. If you have any questions or need further assistance, feel free to reach out, and we’ll do our best to help.
Avoid at all costs!!
Avoid at all costs!!! The guy on the till Billy said 2 to 3 days to repair my scooter. I got an email saying it was the display cable faulty and was I happy to go ahead with the repair to which I said yes, but after day 7 I sent the third email stating if it wasn't repaired today I will collect it tomorrow regardless. On arrival I was told it wasn't ready so I said I will take my scooter back and he then tried to charge me £30 even though no repairs had been done. He said I signed the paperwork so I can't let you out the shop unless you pay and locked the electronic door. I then said open the door or I will and when the manager came out and said sorry we have been busy and not enough staff which was their excuse why my scooter wasn't fixed. After back and fourth the manager Omar said on this occasion I will not charge as was told it be 2 or 3 days. I gave £15 anyhows meeting halfway for good gesture but awful experience and no communication. Why lie?
September 24, 2024
Unprompted review
Reply from Escooter Clinic
Hi Tony,
I’m truly sorry to hear about your experience with the repair of your scooter. We completely understand your frustration with the delays and lack of communication, and we apologize for the inconvenience.
I understand how disappointing it was to wait longer than expected. Regarding the £30 charge, our policy includes a mandatory diagnosis fee even if no repairs are carried out. I’m glad we were able to make an exception for you in this case.
Your feedback is important to us, and I’ll share this with our team to help us address repair turnaround times more effectively.
I had a VERY VERY VERY VERY VERY VERY VERY Bad Experience, Thank you 🖖🏾
2 Oct 2024
So Now they won't call me back. I will talk to Solicitotes or go there. They just don't care. In my opinion. Unprofessional, bad Business showed no interest in helping me sort it out. Trust I DON'T STOP 😐
1 Oct 2024
Deliver it to be broken and now I have to take it somewhere to have it sent back before they will give me refund. 1 person CANNOT Carry itThe delivery person had one of them pullies that you put packages on, and you wheeled it along. But I Must find a way. I Didn't break it. SHOp ELSEWHERE TRUST ME.💔
30 Sep 2024
Ok Today is a week when they said 2 days.
I want a REFUND 😶 I would try a different Shop TRUST 🤔.
27 Sep 2024
Now they charged me for 48 hours Delivery right. So I called up. They told me "like Saturday or Sunday maybe" O ok right over 48 hours.I want money back. but We will call you back. So to be Continued again. Maybe try somewhere else 🤔.
26 Sep 2024
Ok so they DIDN'T call back. I called them. Now it's Saturday or Sunday. We got your money we don't give a 💩 Ha ha. So they only interested in your MONEY, they don't care about if you are happy. I won't call ever again. I Suggest you find someone friendlier.
They are not your friend. Just want you money. Thank you for reading. Have a Blessed day 🖖🏾 go to someone else trust me 😐
25 Sep 2024
SO I called up to Inquire about my order apparently, I order at 11 am which I wasn't Told so,"Apparently". Now on website it said WEDNESDAY. Now maybe Thursday or Friday 🤔 I'm waiting on a call back. To be Continued 😐
September 23, 2024
Unprompted review
Reply from Escooter Clinic
Hi,
I’m sorry to hear about your experience and the frustration caused by the delays and lack of communication.
So that we can look into this for you, could you please provide us with your order details or reach out to us directly? We want to ensure your order is sorted out as quickly as possible and get everything back on track for you.
Thank you for your patience, and we look forward to resolving this for you.
Good service and dealing
September 21, 2024
Unprompted review
Reply from Escooter Clinic
Thank you for your feedback! 😊
Best shop around
Fast high quality service and fantastic coffee while you wait - what could be better? And the kid with the curly hair is a great barista!!
September 4, 2024
Unprompted review
Reply from Escooter Clinic
Thank you so much for the kind words! We’re thrilled to hear that you enjoyed both the service and the coffee. 😊
Lovely young man
Lovely young man , was happy to help my boy fix his breaks , 4 free!!! Also pumped up his tires, 100% professional.thank you
August 27, 2024
Unprompted review
Great deal for a 48 v upgrademinor upgrade ..
Great deal for a minor upgrade ... I like the fact that you can customize with the monorim app
..
August 8, 2024
Excellent service
The repair service was brilliant and incredibly fast. Both guys on the shop floor were super friendly and helpful. I’m very thankful for their outstanding service!
August 14, 2024
Unprompted review
Really good service always very helpful…
Really good service always very helpful I would like to praise Jamal who works in one of the stores he always goes out his way to help you whatever the situation. 10/10
August 14, 2024
Unprompted review
Fantastic staff very helpful
Fantastic staff very helpful. I strongly recommend this shop to anyone who has electric bikes and scooters. So glad I stopped and popped in
August 9, 2024
Unprompted review
Therible place, u wasted your money there
Therible place
I comimg to change tyre there, but they broke my scooter
Tyre wrong apply
Wheel scratched....
I hear sorry...
But ignoring messages abaut refund
August 7, 2024
Unprompted review
Item arrived good condition but all I'd…
Item arrived good condition but all I'd say that they say 48hr delivery but it's not other than this good company
July 14, 2024
Failed to deliver
Ordered a part for my sons scooter witch on website said in stock paid extra for 24 hour delivery and still not turned up nearly 4 weeks now and still nothing definitely would never use this company again
June 12, 2024
Unprompted review
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