Escrow.com Reviews 1,453

Lady took control of the situation and handled it from beginning to end, in the most professional manner.

Wish I could give 10 STARS!!!

Cindy

Excellent customer service from Thrisia! Promptly addressed my issue. Thank you again!

As long as you complete the transaction, things are straightforward.

However, if you cancel a funded purchase, it is very difficult and time-consuming to have those funds returned. The company requires a level of verification unnecessary since the purchaser's payment must fully clear before anything else can happen. As of this writing I have been waiting for three weeks after my transaction was cancelled, and still no refund. Each time I escalate, there is another excuse or demand for information or verification.

Amazing! great communication and helping me though this new process :-)

"It seems that you have made the site very simple and convenient."

I had a lot of problems with my transaction but escrow.com was the biggest one. None of this is defamation, its all completely provable with the evidence i gathered.

Heres a fun list of things that went wrong.
1. A buyer who didn't start the inspection period for 4-5 days and escrow.com even with screenshots evidence of the buyer admitting they received the domain.
2. Escrow.com chat support said that they had a bias for my buyer because they have used the platform for a long time.
3. Escrow.com would never respond to emails. I have sent over 8 emails. To this day, my "account manager" who I'm told exists. Never emailed back. Not even once.
4. Frankly if the buyer didn't release the funds already i would have served escrow.com and the buyer with a notice of intent to sue for lack of performance.

Now escrow.com is delaying dispersing the funds after the buyer released funds after 7 days or escrow.com not responding and them not doing the right thing as i performed on my part of the deal.

This is possibly the most incompetent company on earth. They are clearly manipulating Trustpilot reviews. The support is biased towards long standing customers and does NOT respond unless you call in. And then your stuck with a very agreeable Filipino person who just calms you down and has no real power then tells you that an account manager will email you back. Then nobody will email you back. It even got so bad i started emailing them memes twice a day about how bad of an escrow company they were. STILL NO RESPONSE. DO YOUR JOB RELEASE THE FUNDS THE BUYER ALREADY SAID TO RELEASE.

Save yourself a lot of headaches folks, do NOT use escrow.com. The most incompetent operation on earth.

Update: They just told me they need to consult a relevant team after the buyer said to release funds. Are you joking? This should be automated. Send the money. What kind of scam is this.

Valentina is incredibly fast to respond and very helpful. Have really enjoyed woring with her!

Hazel has made my experience with Escrow.com very easy and enjoyable. His quick response to ALL my questions and concerns have been greatly appreciated. It's been a 2 year process and I never had any issues. Thank you Hazel for everything you have done.

After reading the other comments here, I agree with them and will not give 5 stars to the customer representatives. Many people have sold their social media accounts and not received their money. No one received their money in this regard. When I asked about these issues, they said they would speak to me after the funds came through. Is that a joke?
THEY HAVE BEEN SCAMMED!

When I ask what they are doing about it, they say don't send your information until the money reaches us?
WHY WOULD PEOPLE SEND IT BEFORE THE MONEY REACHES YOU ANYWAY?

I was just inquiring for some information, Justine was in chat, she is very informative and takes keen interest with matter.

What happened is that I sold my TikTok account for $51,000.00 through escrow.com, and I didn't receive any payment.

it is so refreshing to be chatting with real people and not flakey AI chatbots, who never actually help. the people at escrow.com are polite and competent, a good combo :)

Good service

Had a verification process issue during a transaction. The first chat was a disappointment, ending with a statement that the reason for the failed verification process cannot be revealed due to privacy concerns. They promised to get back asap with more info as I had a client waiting. In heard nothing, sent another email a day later and from there on it was a great experience at last. Great detailed email answer and superfriendly and professional help in the chat to resolve the issue.

It’s rare that customer support is as responsive and actually as helpful as escrow.com has been. They seem to communicate well internally across their teams, which makes like easier on the outside!

Amazing platform for selling and buying digital things. Seemless transaction.

good ammmaazing