The customer rep was very patient with me and after I had spent 3 hours trying to get verified, she was able to get it done. BUT you need to fix your software, it sucks. I tried uploading drivers li... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently sold my business assets through Escrow.com and had a good experience. The platform gave me peace of mind by handling the transaction securely. Their customer service team was excellent, alw... See more
Company replied
So initially, I had trouble getting my funds because the bank details were not accepted. But thankfully, Dean, the Ops manager, came to the rescue, was on the call with me for minutes trying to help a... See more
Company replied
Escrow.com is a very reliable, diligent, and well structured platform, and it's assisted in about half a dozen transactions. I'd definitely recommend it for digital/remote transfers. Also, a huge t... See more
Company replied
Company details
Written by the company
Headquartered in San Francisco, CA, Escrow.com and its operating subsidiaries provide online escrow services that facilitate and accelerate e-commerce by assuring secure settlement. Escrow.com is a privately held company that has pioneered the process of online escrow services. The Company, founded in 1999 by Fidelity National Financial, has established itself as the leading provider of secure business and consumer transaction management on the Internet. Escrow.com reduces the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. Escrow services are provided by a licensed and regulated escrow company. "The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, 1-888-784-0136." nmlsconsumeraccess.org
Contact info
180 Montgomery St, Suite 650 , CA 94104, San Francisco, United States
- escrow.com
3.6
Average
1K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for helping me
Thanks for helping me , when i need you was help me on time and i like your live support chat system,❤️❤️❤️
May 10, 2025
Unprompted review
Reply from Escrow.com
Thank you for your kind words! We're really happy to hear our live chat support was there when you needed it. If you ever need assistance again, just reach out we’re always here to help!
Very professional and prompt
Very professional and prompt. Thank you for your assistance in setting up my account!
May 9, 2025
Unprompted review
Reply from Escrow.com
We really appreciate your feedback! It’s great to hear you had a smooth experience setting up your account. Please don’t hesitate to reach out if you need anything else.
great service fast and responsive
May 9, 2025
Unprompted review
Reply from Escrow.com
Thanks for your feedback! We’re glad to hear you found our service fast and responsive. We’re always here if you need any assistance.
I asked Justine to close my account…
I asked Justine to close my account because I don’t use it anymore and he fixed it very fast
May 9, 2025
Unprompted review
Reply from Escrow.com
Thanks for sharing your experience! We’re happy Justine was able to help you close your account quickly. If you need anything else, just let us know!
Fast and helpful support without need…
Fast and helpful support without need to wait. Instant answers from knowledgeable staff. Issue resolved in minutes.
May 9, 2025
Unprompted review
Reply from Escrow.com
Thanks for the great feedback! We’re glad our team could provide fast, helpful support and resolve your issue quickly. If you ever need assistance again, we’re here to help!
Reply from Escrow.com
Thanks for your feedback! We’re happy to hear you had a smooth and clear communication experience. Let us know if you need any help in the future!
Could not possibly be any worse
Could not possibly be any worse, makes you wonder if they are defrauding you they are so bad. They hold onto your money as long as they can and then the disbursement form asks for your ABA Routing Number. Do not give it, that is not what they really MEAN TO SAY. What they MEAN TO SAY is your domestic bank transfer number, but even THEN they STILL will not accept these "corrections," when it was their mistake to begin with. Never will I ever use them again.
May 7, 2025
Unprompted review
If you need help, you get it
I needed some help and i receive it. My problems was solved very fast
May 7, 2025
Unprompted review
Reply from Escrow.com
Thanks so much for your kind words! We're glad to hear your issue was resolved quickly. If you ever need assistance again, don’t hesitate to reach out, we’re always here to help!
Reply from Escrow.com
Thanks for your feedback! If you need help changing your email account, our support team is ready to assist you, just reach out anytime. We're here to make things easy for you!
Shout out to Justine
Shout out to Justine who was super helpful in getting my documents in order and using their inititave to help move my transaction forward. Save me a tonne of time, thanks.
May 7, 2025
Unprompted review
Reply from Escrow.com
Thanks for sharing your positive experience! We’re glad Justine could assist you so effectively and help keep your transaction moving smoothly. If you need anything else, we’re here to help!
Great service and prompt communication!
Great service and prompt communication!
May 7, 2025
Unprompted review
Reply from Escrow.com
Thank you for your kind words! We're happy to hear you had a great experience with our service and communication. If you ever need assistance, just let us know!
Horrible service . Don't Trust Escrow.com
Horrible service. Never make your transaction using escrow.com on April 10th , 2025 I sold my instagram account for 850 $ to the client in U.S. That client suggested me this site for safe transaction but who knows what will happened next . client paid 900 $ to the company including servive charges and i shared my login credentials to the client because i got mail from escrow saying that your payment is secured to the escrow . later i got mail from escrow saying that client has released your payment. but later i never received the payment . i even added my bank accounts for international transaction as the companies rule . but they declined saying that they are unable to send payment in your bak account . so they asked me for credit / debit card with 100 $ cash in it so that they will deduct it first and return it with the payment. clearly its a scam site and i got scamed by it .
April 10, 2025
Unprompted review
Damn this site please do not use this…
Damn this site please do not use this site because after selling my site on flippa and the buyer paid and the goods were accepted, the account was closed without reason and I did not get the money. I was deceived of 15,000 euros that I transferred a year ago to no avail. Maybe I am like Morocco. This is how they deal with countries outside America. Please do not use this site.
May 4, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We take these concerns seriously. While we understand how upsetting this must feel, account actions and disbursements are subject to verification and compliance requirements outlined in our process. We’ve requested more information and will review your case as soon as we receive it.
ou escrow.com is scam no way face…
you escrow.com is scam no way face agein he's bad experience
May 1, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We understand you had a frustrating experience. We’ve reached out to provide you details on how to move forward for your transaction. We'll get this sorted out for you and provide assistance until completion. You may reach out to our support team for assistance.
Horrible service
Horrible service! I turned over my vehicle to the buyer on 04/18. Buyer confirmed receipt and accepted vehicle same day. The transaction took another week to be closed on 04/25. Today is 05/02, No disbursement has been to me. I called and was notified the buyers “billing address” was wrong. Why does that matter? We have both fulfilled our end of the deal. Where is my money? They keep giving you excuses about “documents” they and they need one more day to transfer the money. They have over complicated a simple process and are doing something sketchy to keep your money.
April 25, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We understand how concerning delays like this can be, especially after both parties have completed their parts of the transaction. In some cases, disbursements may be held until required documentation or account information is fully verified in line with compliance standards. We've sent you an email discussing the updates. Please feel free to get in touch with us for further information.
Reply from Escrow.com
Thank you for your feedback! We're glad to hear the verification process was handled promptly. Let us know if you need any further assistance.
Service quality has fallen quite a bit over the years.
Unfortunately it seems like Escrow.com's service isn't as easy as it used to be. The phone rep was so illogical I had to have a manager call me back. Before the manager called me back I contacted support via chat to ask why I was not offered the ability to pay via credit card. They said it was a bug and that I could pay after they manually generated an invoice for me, which would take about 24 hrs. The manager called me back and I asked about the info from my chat. The manager said that, no, the invoice would have failed because it was a limit (of $20K per 6 months) on the seller's side. So I paid by wire.
...And the website has said that ACH is "coming soon" for 4 YEARS now.
🤷♂️
April 30, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We understand how frustrating it can be to receive conflicting information and encounter payment limitations during a transaction. We’ve noted your concerns and are reviewing them internally to help improve our process. If you have further questions or need clarification, we're available to help.
great support....
April 29, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're always here to provide the support you need.
Responded promptly
April 28, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're glad we could assist you quickly. Let us know if you need anything else.
Great service and top customer support
Great service overall, but the #1 best thing is its customer support team. It's unbelievably responsive and competent
April 25, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're happy to hear you had a great experience and that our support team made a difference. We're always here if you need any assistance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.