was moved to Esendex when they bought VooDoo SMS. the interface is clunky. either having to insert phone nos 1 at a time or via CSV. import. for the last few days the website has failed to load the se... See more
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See what reviewers are saying
We have been using Esendex at St Brendan's Sixth Form College for our SMS messaging for over 6 years now, Esendex Messaging is and has always been instantaneous, We get notified when our messages a... See more
Company replied
We have been working for 15 years with Esendex France with great satisfaction. I am writing this comment now because they just contacted us to inform us about a non legitimate traffic with Algeria, du... See more
Esendex are a brilliant company to work with. We have utilised their services for over 6 years. Within this time they have been more than helpful. They have recently developed a bespoke mobile journey... See more
Company details
Information provided by various external sources
Esendex offers the most reliable and secure business SMS solutions available, delivered via our easy to use online platform, email-to-SMS, or our feature-rich API. With thousands of customers all over the world, we know how to make business communication better.
Written by the company
Contact info
20, Wollaton Street, NG1 5FW, Nottingham, United Kingdom
- 0345 356 5758
- sales@esendex.com
- esendex.co.uk
4.0
Great
222 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great services!
April 30, 2020
Unprompted review
Great communication and got back to me…
Great communication and got back to me straight away
April 28, 2020
Unprompted review
Very easy to use platform and suited…
Very easy to use platform and suited our needs.
April 28, 2020
Unprompted review
After buying 1000 credits my account…
After buying 1000 credits my account was held as a free trial and I was locked out and prevented from using the credits when I needed to until I spoke to customer services the next day....
April 27, 2020
Unprompted review
Reliable service
Reliable service ! customer care has been good so far too
April 27, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Do not use absolute rubbish waste of…
Do not use absolute rubbish waste of time. Spent nearly £1300 bought 22000 credits wanted to send my text messages at 3PM, everything was perfect until they decided to block my account due to me buying bulk for my business. Absolute sham, spoke to about 6 different people and they all asked me the same questions over and over again. Please send your company details, I gave you my company details when you made me the account. Even so why did you happily sell me the credits after. Sham go elsewhere.
February 25, 2020
Unprompted review
Reply from Esendex
Hi Rahat, as we provide a telecoms service we have to validate new customers to ensure the service is being used for compliant business use. The initial activity was flagged automatically by the system as suspicious. I appreciate that this has been frustrating but once resolved your account was unblocked and you are able to send via Esendex in the future.
We got 2000 new messages and have not…
We got 2000 new messages and have not been able to activate them as none of the links we have been sent allow us to create a password that works.
We already had an account with you and thought the newer bundle would be added to that account which would have made more sense to us and saved us the trouble of again activating the SMS via Socrates.This is a busy GP practice and we have limited time to deal with technical issues
We are still awaiting it to be resolved. However all the agents we dealt with were very pleasant.
regards
Mary
February 20, 2020
Unprompted review
Reply from Esendex
Thank you for leaving a review, Mary. We're sorry you've had an inconvenient experience. I passed your comments on to the team and I believe someone has been in touch and resolved this issue. Thank you for getting in touch.
Like return message option
February 20, 2020
Unprompted review
Problems with phone system in UK office
Problems with phone system in UK office
Once connected good service
February 20, 2020
Unprompted review
Great
Great, saved me lots of time ringing customers and time waiting for them to ring me back. I can now let them know their orders are ready efficiently
Thank you Esendex WowWee.ie
December 19, 2019
Unprompted review
Excellent service and support
Excellent service and support. All matters handled in very timely manner. Very Pleased.
November 21, 2019
Unprompted review
Your Customer Service team
Your Customer Service team, don't appear to want to talk to your customers, playing email ping pong is not Customer Service.
I want to talk to someone my office number is 0121 423 1000
Regards
David Ellerton
November 14, 2019
Unprompted review
Reply from Esendex
Hi David, we're sorry your expectations have not been met. I can see that the team have been in contact but I've passed your comments on to them. They are looking into your enquiry and will get in touch with you with the outcomes soon.
Brillant service
Brillant service, we have been using the service for years and are very very pleased. highly recommended!
October 24, 2019
Unprompted review
Our experience with Esendex has been…
Our experience with Esendex has been all very positive.
The system works seamlessly and has increased our engagement with participants, whilst also allowing us to collate feedback in a manner which meets the needs of our funding partners.
The support from the staff at Esendex has been first class.
October 4, 2019
Unprompted review
Very Professional
October 3, 2019
Unprompted review
Just started using this yesterday and…
Just started using this yesterday and very happy with same.
October 3, 2019
Unprompted review
Yes in general we were happy.
Yes in general we were happy.
Esy to get through, and all questions answered to our satisfaction.
October 3, 2019
Unprompted review
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