was moved to Esendex when they bought VooDoo SMS. the interface is clunky. either having to insert phone nos 1 at a time or via CSV. import. for the last few days the website has failed to load the se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been using Esendex at St Brendan's Sixth Form College for our SMS messaging for over 6 years now, Esendex Messaging is and has always been instantaneous, We get notified when our messages a... See more
Company replied
We have been working for 15 years with Esendex France with great satisfaction. I am writing this comment now because they just contacted us to inform us about a non legitimate traffic with Algeria, du... See more
Esendex are a brilliant company to work with. We have utilised their services for over 6 years. Within this time they have been more than helpful. They have recently developed a bespoke mobile journey... See more
Company details
Information provided by various external sources
Esendex offers the most reliable and secure business SMS solutions available, delivered via our easy to use online platform, email-to-SMS, or our feature-rich API. With thousands of customers all over the world, we know how to make business communication better.
Written by the company
Contact info
20, Wollaton Street, NG1 5FW, Nottingham, United Kingdom
- 0345 356 5758
- sales@esendex.com
- esendex.co.uk
4.0
Great
222 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and transparent of SMS status…
Efficient and transparent of SMS status activities.
Monitoring of SMS progress is instant and simple to understand
Support Desk is quick to respond.
September 17, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
3 items
1. the service for our company was migrated from CSOFT. It was guaranteed that the service was possible with the same API, but it did not work, we had to modify the API.
2. The support people speaks an English language which is not understandable on international basis. Is it a difficult to understand dialect for foreign people
3. Support people is not motivated to understand and solve the customer problem
September 17, 2019
Unprompted review
Reply from Esendex
Hi Lucio, we're really sorry that you haven't received the exceptional service or support we aim to deliver, and we'll certainly try to do better going forward. We do have support personnel who speak Italian, French, Spanish and German (in addition to English) so if there's any difficulty making yourself understood, please do let the support representative know. We will also review our processes to ensure that we're better equipped to make the international support team available should they be needed. Thank you so much for taking the time to leave a review.
Fantastic no nonsense solution
Fantastic no nonsense solution . Easy to use and navigate and very competitive pricing. Highly recommended
September 17, 2019
Unprompted review
Very good and easy to use!!!
September 16, 2019
Unprompted review
Superb product easy to set up and use
September 13, 2019
Unprompted review
The service Esendex provides to us has…
The service Esendex provides to us has been great. The initial migration from m:science was hard work but we haven't had any major problems since, and minor issues get fixed swiftly.
September 11, 2019
Unprompted review
Excellent Customer Service
September 11, 2019
Unprompted review
Brilliant use of messages
September 11, 2019
Unprompted review
Excellent easy to use app -
September 10, 2019
Unprompted review
It is very easy to navigate around and…
It is very easy to navigate around and set up. Thank you.
September 10, 2019
Unprompted review
excellent customer service and very…
excellent customer service and very quick to solve a problem when they arise
September 10, 2019
Unprompted review
ALFh
So far i've received a very good service. I do feel it is a little too expensive though.
September 10, 2019
Unprompted review
Great facility
Great facility, helps us contact customers we can't reach by telephone when chasing documents etc.
September 10, 2019
Unprompted review
Initially poor on the transfer of the…
Initially poor on the transfer of the service and account setup
September 10, 2019
Unprompted review
it does what it says
September 10, 2019
Unprompted review
Easy to use and very effective
Easy to use and very effective, money well spent!
September 10, 2019
Unprompted review
I found the setup and use very easy and…
I found the setup and use very easy and the people I dealt with were excellent
August 1, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.