eShores Reviews 791

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making the booking process smooth and enjoyable. Many highlight the exceptional service, noting that everything from flights, hotels, and transfers to complex itineraries is perfectly arranged and goes smoothly. Reviewers appreciate the tailor-made holidays, with staff providing excellent advice, selecting ideal locations, and ensuring all arrangements are seamless, even during unforeseen circumstances. However, some customers were dissatisfied with the service, citing a lack of communication and effort when inquiring about new trips, which led them to book with other companies.

What people talk about most

Holidays

Customers had positive experiences with holidays, with many reviewers expressing satisfaction with the... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction with the overall... See more

Location

Reviewers mention positive feedback about location, consistently praising the selection and positioning of... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and smoothness it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well eShores have done it again. Our second time booking with them and yet another outstanding holiday Travelling through China via the bullet train then onto Hong Kong Hotels perfect, b... See more

Company replied

Rated 5 out of 5 stars

Just back from the most fantastic 2 weeks in Costa Rica arranged by Andy. Caribbean side, low highlands, mountains, surf town on the Pacific and then Drake Bay on the Osa peninsular which is one of th... See more

Company replied

Rated 5 out of 5 stars

We had a great time exploring three beautiful cities, Budapest, Vienna and Prague, partly due to the locations and quality of Eshores selected hotels. We did not waste a minute, resulting in being abl... See more

Company replied

Rated 5 out of 5 stars

I have Just got back from a 15night holiday to Thailand booked by Andy. 6 ladies of a certain age & we had a fabulous time. At the booking stage nothing was too much trouble, Andy was extremely patien... See more

Company replied


Company details

  1. Travel & Vacation

Information provided by various external sources

eShores specialise in luxury tailor-made and multi centre holidays. Any destination and itinerary possible - best prices guaranteed!


Contact info

  • Manchester Road 818, OL11 3AW, Rochdale, United Kingdom

  • eshores.co.uk

5.0

Excellent

TrustScore 5 out of 5

791 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent service. Would highly recommend.

eShores arranged a brilliant itinerary and made all the bookings for us for our recent trip to Vietnam. Everything went exactly as planned and we could not have had a better time. From the initial advice we received, to the flexibility shown over our flight and hotel preferences, to the 100% accuracy of all the bookings, tickets, trips, transfers etc, eShores could not have done a better job for us. A big thanks to Nick and we will definitely use eShores again.

November 20, 2025
Unprompted review
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Reply from eShores

Hi Belinda, thank you for your kind review. It's great to hear how pleased you were with the service provided by Nick and the team and that you had a great time in Thailand. We'll look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Dealt with Rachel regarding a multi…

Dealt with Rachel regarding a multi centre holiday to America and was very impressed with her effort and attention to detail when trying to sort out various hotels and room types and flights to suit our needs .There was alot of to-ing and fro-ing and not once did it seem like a job too big for Rachel who always remained calm and friendly when we spoke on the phone . Rachel is a credit to E-Shores and we hope to cross paths again in the future.

November 20, 2025
Unprompted review
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Reply from eShores

Hi Robert, thank you for taking the time to submit a review and share your experience. We're so pleased you found Rachel so helpful, and hope we can help with your next holiday. The eShores Team

Rated 5 out of 5 stars

5 Star Travel Experience South America

The communication was excellent from first booking to amendments on our itinerary as well as follow up on returning from our trip. All flights, pre arranged car pick ups from and to airports on time and hotels were excellent. I would thoroughly recommend e shores travel for their breadth of knowledge regarding the places we visited, support package ( not required!) as well as the excellent customer service.

November 5, 2025
Unprompted review
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Reply from eShores

Hi MC, thank you for your review. We’re really pleased to hear that everything ran smoothly and that you were happy with all the support throughout your trip. It’s great to know we helped make the experience so enjoyable. Thanks again for the recommendation — we hope we can help with your next adventure. The eShores Team

Rated 5 out of 5 stars

Thailand Holiday

Michelle was very friendly and helped organise our whole trip to Thailand including flights, transfers and hotels. Communication was great and everything ran smoothly. We had an amazing holiday with no stress as everything was taken care of.
Thank you!

October 31, 2025
Unprompted review
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Reply from eShores

Hi Abby, thank you for your review. We're delighted to hear that Michelle was so friendly and helpful, and that everything ran smoothly throughout your Thailand trip. It’s great to know you had such an amazing holiday. Thanks again for your kind comments — we look forward to helping with your next one. The eShores Team

Rated 5 out of 5 stars

Thailand

Andy from e shore made our holiday put it all together for us pick ups hotels and flights, and it all just worked amazing beautiful hotels. Can't thank Andy enough for making our hoilday the best to date.

November 1, 2025
Unprompted review
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Reply from eShores

Thank you for your review Paul, and we're pleased it was so memorable We hope we can help again with your next holiday. the eShores Team.

Rated 5 out of 5 stars

Singapore & Cambodia holiday

The itinerary Hannah pulled together was perfect from flights and transfers as we moved around 4 locations to the hotels and locations in each place we visited.
We had a slight communication issue with transfers in one location but Hannah was quick to answer our emails and pick up directly with the hotel to confirm and sort everything out.
This is our 3rd time using Hannah for a Asia trip and we'll defiantly be using her again.

November 1, 2025
Unprompted review
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Reply from eShores

Hi Lee, thank you for your review and kind comments. We're pleased Hannah has been so helpful and that you've enjoyed your holidays with us. We looking forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Thailand review

Chris our Agent was excellent front start to finish, nothing was ever an issue, he planned our package holiday and listened to our families requirements/needs and also made suggestions for trips which would suite everyone. He was alway on hand to answer any questions, fantastic service from start to finish would defo recommend booking with Chris and eShores company 100%

October 25, 2025
Unprompted review
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Reply from eShores

Hi Hayley, thank you for your review and kind words about Chris. We're pleased you had a great a great experience. The eShores Team

Rated 5 out of 5 stars

We have had the most fantastic holiday

We have had the most fantastic holiday, all booked by Andy.
Everything went smoothly from the flights to the transfers and the hotels.
The hotels were perfectly situated, away from too much activity but still within distance to main attractions.
We would certainly book through e-shore again.

October 3, 2025
Unprompted review
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Reply from eShores

Hi April, thank you for your kind review. We're so pleased to hear you had a great experience and were pleased with the work Andy did. The eShores Team

Rated 5 out of 5 stars

This was our first experience with Eshores

This was our first experience with Eshores and Michelle was so friendly from the start and her help and support throughout was really appreciated. Her knowledge of Sydney helped us to plan things for our holiday of a lifetime. We had a wonderful holiday in Singapore, Sydney and Gold Coast. Everything we asked for was arranged. Our apartment in Sydney the Adina Town Hall was amazing. Central location and beautifully furnished following a recent renovation. I have already recommended her to 2 family members to plan their holidays for next year and I wouldn't hesitate in contacting her again to book us another holiday.

September 27, 2025
Unprompted review
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Reply from eShores

Hi Michelle & Brendan, thank you for taking the time to submit a review and sharing your feedback. We're pleased you found Michelle so helpful and had a great time in Singapore & Australia. Thanks for the recommendations and we'll looking forward to helping you with that next holiday. The eShores Team

Rated 5 out of 5 stars

Cities in Italy trip

The whole holiday felt very personalised and individual, and we really appreciated the peace of mind of having all our transport between destinations arranged. It made the trip so much more relaxing.

Emily's fantastic help and time in organising everything was very much appreciated. Her attention to detail sorting our accommodation and travel arrangements was professional and superb and any queries or requests were always answered promptly. We are looking forward to arranging our next holiday with eshores.

September 14, 2025
Unprompted review
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Reply from eShores

Hi Maxine, thank you for your lovely review. We're pleased how happy you were with the work Emily did and that you had a great trip. We'll look forward to helping you with your next holiday. The eShores Team

Rated 5 out of 5 stars

South Africa’s Garden Route

The planned itinerary was exactly what we asked for and we enjoyed a full action packed 2 weeks of adventures in South Africa along the Garden Route. Along the way we had a couple of unexpected experiences and Chris always replied promptly with knowledgable advice to help us arrive at the solutions that were best for us.

We appreciate the all round support that Eshores provides. We are already considering new destinations for the future and will be discussing these with Chris soon for him to work his Eshores magic. Many thanks to Chris and the team.

October 4, 2025
Unprompted review
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Reply from eShores

Hi Claire, thank you for taking the time to post a review and share your feedback. We're pleased you found Chris so helpful and that you had a great trip to South Africa. We'll look forward to helping with your next adventure. The eShores Team

Rated 4 out of 5 stars

Venice and Rome

This was the first time I had booked with eshores and definitely not the last! I loved that I could choose my dates and had a choice of low mid or high range hotels.
We went to Venice then a train to Rome. The hotel locations were great at both.
We've already booked another holiday with Eshores.

June 11, 2025
Unprompted review
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Reply from eShores

Hi Kelly, thank you for your kind review and we're pleased you had a great time in Italy and we look forward to hearing how your next holiday goes. The eShores Team

Rated 5 out of 5 stars

Exceptional honeymoon

This is the 3rd holiday Andy has done for us. This one being a little more special as it was our honeymoon. The holiday was perfectly created to exactly what we wanted from activities to a peaceful tranquil environment. Andy listens to all of our needs and wants and made this holiday one never to forget! Already looking forward to planning out next adventure with Andy! Thank you so much!

October 3, 2025
Unprompted review
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Reply from eShores

Hi Joanna, thank you for your kind comments about the service you get from Andy and we're pleased to hear that you had such a great honeymoon and are already looking at holiday number 4. The eShores Team

Rated 5 out of 5 stars

So pleased to have found eShores & Michelle

We had never used eShores before and I was a little scepitcal at first as I didnt know of the company. How wrong was I to doubt such a professional and brilliant company.
We were thinking of Vietnam, Ho Chi Min , Hanoi and a costal area and Michelle's expertise and knowledge of the area was brilliant, she guided me through everything I needed to know before going and was so patient when I emailed her in a panic wanting to make changes (quite often )
I cannot sing her praises enough, she put together a great package and seemed to know exactly what we were looking for and well within our budget.
Michelle recommended the Famiana Spa Resort in Phu Quoc which was an absolutely charming little oasis to relax in after the hustle and bustle of HCM
We thoroughly enjoyed this quiet traditionally decorated little place, it was spotlessly clean the food was good and the staff were wonderfully helpful
There is a little launderette next door to the Famiana resort where we got all our bits washed and dried and smelling gorgeous for about £4.
There are also plenty of other larger hotels if your looking for something with more modern decor and extra amenities.
The night market is definately worth a visit and easliy located by Grab the Uber equivalent .
I would advise people to get out there whilst they can since Phu Quoc was voted Asia's most beautiful island and the third most beautiful in the world in Condé Nast Traveler's 2025 Readers' Choice Awards. It was also named the world's second-best island.
It will now likely start to get much busier, we went just at the end of the rainy season and it was fairly quiet with only a few tourists.
Vietnam really is worth visiting , there is so much history the old architecture is stunning and the juxtaposition of the old and new buildings adds further interest .
The people were charming and the traffic terryfying at first but after a few hours you realise its very safe to cross as the locals drive around you.
We did the hop on hop off tour buses as well as a few trips , I would definately recommend the tour buses as the cities are large and you get to see so much more.
Michelle also arranged for us to do a 2 day 1 night trip on Halong Bay, another absolute must if your visiting because the photos off the internet cannot capture the truly serene beauty that is Halong Bay.
And finally another shout out to the fabulous Michellle for sorting out an upgrade for our flight home at very short notice and over a weekend with a six hour time difference ... eShores ...what more can I say , fantastic travel agents , check them out for your next trip , we certainly will be.

October 7, 2025
Unprompted review
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Reply from eShores

Hi GV, thank you so much for sharing your experience and all your kind words. We're pleased you found Michelle so helpful and enjoyed Phu Quoc so much. We'll look forward to helping with your next adventure. The eShores Team

Rated 5 out of 5 stars

Delivered a great holiday experience

We've recently returned from our Athens and two Greek Island (Hydra and Spetses) holiday arranged by Anna at eshores.
From initial enquiry, we found Anna's efficiency and friendly advice throughout very helpful.
All travel arrangements (ferries, flights and taxis) were spot on, tickets were prepared and sent to us as promised a couple of weeks before departure. All our hotels were really nice and in great locations.
I would definitely recommend this company. 👌

October 2, 2025
Unprompted review
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Reply from eShores

Hi Sue, thank you for taking the time to write a review and your kind works about Anna. We're pleased you had a great time in Greece and we hope we can help with your next holiday. The eShores Team

Rated 5 out of 5 stars

Croatia September 2025

Communication was first class, making booking and amendments very easy.
The different members of staff were very helpful and efficient especially Nick who dealt with the planning and had lots of helpful suggestions making it a very memorable holiday as everything ran like clockwork went extremely smoothly from flights , buses, ferries and hotels. They were very competitive on their pricing - offering us options on different levels of accommodation.
Korcola was stunning, unfortunately the hotel Marco Polo was our least favourite hotel- they upgraded our room from a double room with sea view
( without informing us) to a junior suite the view wasn't the best we felt that we had been given a room nobody wanted - made a complaint they were unable to help us as they said they were full. The hotel felt cold, dated and breakfast was on the poor side. On the other hand hotel Marul in Split was fabulous, super room wonderful breakfast and amazing staff situated and perfect location situated in the heart of the city.
Perfect location at Etno Gardens for exploring the Plitvic Lakes.
Wouldn't hesitate in using Eshores again when we need to plan our next trip.

September 13, 2025
Unprompted review
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Reply from eShores

Hi Minion, thank you for sharing your feedback and all your kind words. We're pleased you found Nick and the team so helpful, and it's great to hear that you enjoyed Croatia, just sorry to hear one hotel didn't quite hit the mark. We look forward to helping with your next adventure. The eShores Team

Rated 5 out of 5 stars

Trip to Istanbul and Cappadocia

Nick was extremely helpful. We explained what we wanted and he came up with a suggested itinerary . Later we had to change our dates but this wasn’t a problem. The trip went smoothly , the taxi pick ups from airport to hotel and back were all on time . The hotels were clean and friendly and gave us a lot of local knowledge . Very pleased with everything

October 7, 2025
Unprompted review
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Reply from eShores

Hi Janet, thank you for your kind review. We're pleased to hear that you found Nick so helpful and had a smooth trip to Turkey. We hope we can help with your next holiday. The eShores Team

Rated 5 out of 5 stars

Perfection.. 100% recommend

Chris and Eshores were absolutely amazing.
From the start he found us a better holiday and price than trail finders, and made the booking process smooth easy. He allowed us to put a smaller deposit initially which was super helpful.
When it comes to the actually holiday what can I say.. it was an absolute dream.
Chris recommended the Gondwana game reserve and it was absolutely perfect. The most amazing safari experience mixed with luxury and relaxation.
We had never done this type of holiday before and I am so glad we have found Chris and Eshores now, as we will 100% use them again in the future.
Thank you for making our honeymoon a dream come true! Xx

September 30, 2025
Unprompted review
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Reply from eShores

Hi Colleen, thank you for taking the time to share your experience and all your kind words about Chris. We're so pleased you had such an amazing honeymoon and that you enjoyed your safari so much. We hope we can help with your next adventure. The eShores Team

Rated 5 out of 5 stars

Serengeti and Zanzibar

We booked a 12-night safari trip to Serengeti and Zanzibar — and what an experience it was!

From the very start, Chris was absolutely amazing. His attention to detail, responsiveness, and ability to tailor the itinerary to suit our interests made a huge difference. Every element of the trip felt personal, thoughtfully curated, and unique.

The Ngorongoro Coffee Lodge was a true highlight — breathtaking and far beyond what we had imagined. The setting, comfort, and atmosphere were all outstanding, making it feel like a hidden gem in the heart of nature.

We were also incredibly impressed by the accommodations in the middle of the Serengeti. Honestly, we had set our expectations low considering how remote it is, but we were blown away. The lodges were comfortable, well-equipped, and offered such an authentic yet luxurious experience — it felt surreal waking up to the sounds of the wild while still enjoying modern comforts.

Zanzibar offered the ideal wind-down at the end, with its beautiful beaches and laid-back charm.

This was truly a once-in-a-lifetime journey, and we can’t thank Chris enough for making it so unforgettable. Highly recommended!

September 6, 2025
Unprompted review
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Reply from eShores

Hi Ruksana, thank you for taking the time to share your experience and all your kind words about Chris and the team. We're so pleased to hear how much you appreciated the help Chris provided and that you enjoyed your safari so much. We hope we can help in the future with many more holidays. The eShores Team

Rated 5 out of 5 stars

We had not used Eshores before

We had not used Eshores before, but came across them as a good travel agency to use to sort out our recent Egypt trip.

They were excellent. Claire is wonderful. So friendly, patient and reassuring. We have just come back from our trip. All details were great. Suggestions of hotels in Cairo and Luxor excellent. Would thoroughly recommend them. Lovely to come across a true independent agency.

September 25, 2025
Unprompted review
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Reply from eShores

Hi Nigel, thank you for your review and your kind words. We're pleased to hear that you were so happy with the service Claire provided and that you had a great trip. We hope we can help you with your next holiday. The eShores Team

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