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Holafly Reviews 96,769

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 15,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to purchase, set up, and activate, with many noting its reliability and excellent reception during their travels. The user experience is frequently praised for being seamless, providing consistent and fast data access, making it a preferred choice for international travel. Reviewers also highlight the exceptional customer service and staff, with many appreciating the prompt, professional, and empathetic assistance received from individuals who effectively resolve issues. However, some customers experienced difficulties with the website and initial customer support interactions, describing them as unhelpful or bot-like, which led to frustration and a negative change in their view of the service. A few other people also felt that the internet speed was occasionally slow, making some calls challenging, and some reported issues with their original eSIM being removed.

What people talk about most

Service

People report positive experiences with service, often highlighting its reliability, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often quick,... See more

Website

Consumers find the website experience to be ambiguous, with many praising its ease of purchase and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2). Easily setup and once landed the data come into effect. Worked throughout my trip wi... See more

Rated 5 out of 5 stars

I was unsure about switching esims and being charged from my local carrier or being charged extra from Holafly when using my phone but everything went very smoothly with no extra charges. 3 phones wer... See more

Rated 5 out of 5 stars

I've used other eSIMS in the past. Holafly is my preferred eSIM now because my experience with them during my trip to China was great. I was able to access my social media accounts even inside the tou... See more

Rated 5 out of 5 stars

Pretty easy to use. Having never used an eSIM before, I thought I’d need to be using a different phone number but this was not the case. It was more convenient to use than my EE account which not only... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97K reviews

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Rated 1 out of 5 stars

Did not work after the first day

This worked well for 1 day and did not work at all after this. Ended up spending a lot of money on UK phone network charges. Would not recommend.

June 5, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Patricia, I'm Maria,

Thank you for sharing your experience. We are truly sorry to hear your service was interrupted, as we know how important it is to have a reliable connection during your travels. For this reason, we want to look into what happened to ensure you always have peace of mind.

I have reached out via private message to follow up with you directly and request some necessary information. Please remember that our team is available 24/7 to provide immediate support whenever you need it.

Maria Orjuela - Customer Care

Rated 5 out of 5 stars

Holafly did the job

I found the Holafly eSIM to be excellent for Turkey. Reliable connection and good data speed. I prefer to pay a little more and to have unlimited data. Holafly did the job

June 11, 2026
Rated 4 out of 5 stars

Very easy to instal

Very easy to instal, high speed and quality. Not working that good in Uzbekistan, but I will continue using it. Most important- when you need customers service, they reply almost immediately with a solution

June 11, 2026
Rated 5 out of 5 stars

Great experience

Really happy with this eSIM. It was easy to set up and worked smoothly throughout my trip. The connection was stable, I didn’t experience any dropouts, and the internet speed was consistently good. It made traveling much easier since I had data as soon as I arrived. Would definitely use it again.

June 11, 2026
Rated 5 out of 5 stars

Great customer service

Both Emma and Valentina provided quick and accurate information and assistance. Thank you both for resolving my challenge with great kindness and efficiency

June 12, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I used it while travelling in the USA and had full data access and internet connectivity throughout the entire trip. The signal was reliable and never dropped, allowing me to stay in touch with fellow travellers and keep on top of work emails without having to constantly search for Wi-Fi in hotels, bars, or restaurants.

It made travelling much more convenient, and everything worked exactly as expected from the moment I arrived until I returned home. I would definitely recommend it to anyone travelling abroad who wants reliable, hassle-free connectivity.

June 11, 2026
Rated 5 out of 5 stars

The network was absolutely fantastic…

The network was absolutely fantastic and worked wherever I went for the day. The network worked so well that I could call in facetime and WhatsApp without the call ever cutting out. Works so much better than our uk networks. 1 very happy customer

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Go-to eSim: Holafly

I have been using Holafly as my go-to eSim for the past few years to over ten countries.
Installation is easy, less than one minute for activation. When on, the connection and signal is usually fantastic with no issues. It was the eSim I used for my trip to China and the connection was solid throughout the two week trip.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Instant Activation, Zero Hassle

I ended up switching to Holafly because my Airalo eSIM would not activate when I arrived in Spain. After spending over an hour at the airport with two support teams trying unsuccessfully to resolve the issue, I was extremely frustrated. The problem disrupted the smooth arrival I had planned and wasted a significant amount of time.

Holafly, on the other hand, took only seconds to install and activate. The service was fast, stable, and reliable throughout my trip, with zero issues. The difference between the two experiences could not have been clearer.

May 31, 2026
Unprompted review

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