I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some of the kit I was ordering was not in stock, therefore had to pre order. The lead time was 7 - 10 days. However I was notified after a bout 5 that the kit had arrived and was delivered 2... See more
Company replied
Essential Photo&Video are my first choice go to place for all my studio kit - great prices, great promotions, fast delivery, excellent service. A big thing is that the quality of the kit is always go... See more
Company replied
Easy to make purchase, great delivery and an awesome product. Managed to overcome the install of my Insta360x4 to the boom on my Supernova racing/sailing dinghy when I couldn’t find anything else to... See more
Company replied
Company details
Written by the company
A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!
Contact info
EssentialPhoto & Video, 48 Brick Kiln Street, DY5 1JG, Brierley Hill, United Kingdom
- 01215523113
- info@essentialphoto.co.uk
- essentialphoto.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with this seller is not…
My experience with this seller is not great. Deceitful advertising, customer service not great either, i won’t use them again.
July 2, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi there, we are very sorry to hear of your experience with us. Please be assured that we did not falsely advertise the availability of the products you purchased, and that we clearly stated that these were Special Order Only on the product listings and in the product titles of the confirmation email you received. We do always aim to provide an accurate estimate for timeframe for these products on request.
As for your refund, we do apologise sincerely for the delay with this, but can see that this has since been processed and should be back in your account. We will pass your feedback to the team for future reference.
thank you for great customer service…
thank you for great customer service and answering all my question . recommend to all searching around
July 8, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Luke, thank you so much for your positive review! We’re glad to hear our team were able to assist with all your questions! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
I’m very happy with my order from this…
I’m very happy with my order from this webshop. The delivery was quite fast and everything arrived in good condition. Overall, I’m very satisfied and would definitely order again.
June 12, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Tai, thank you so much for your positive review! We’re thrilled you’ve had a great experience with us, and we are happy to assist you with any new equipment you’re looking for in the future! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
It's exactly what I ordered
It's exactly what I ordered,
Delivery came on time
July 7, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Aklass, thank you so much for your positive review! We’re thrilled to hear you’re enjoying our products, and we’re glad to hear how easy your experience felt! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
always exceptional service
always exceptional service, very pleased with the 10% discount which is always there from previous purchases. Plus the points system always makes a difference. can highly recommend.
June 13, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Michael, thank you so much for your positive review! We’re thrilled to hear you’re loving our loyalty points system! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Easy ordering and absolutely no fuss…
Easy ordering and absolutely no fuss with delivery. Always good quality equipment and now my go-to for everything, great all round!
June 30, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Alex, thank you so much for your positive review! We’re glad to hear you’ve enjoyed ordering with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Always a pleasure to deal with
Always a pleasure to deal with. Great service. Always very helpful with any questions. Fast dispatch. Well packed.
June 26, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Lee, thank you so much for your positive review! We’re pleased to hear you’ve had such a great experience shopping with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Godox x3 trigger
Had what I wanted ordered and received the next day excellent company to deal with and great customer service
July 3, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Andy, thank you so much for your positive review! We’re glad to hear you had such a positive experience with your purchase from start to finish! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Not recommended GO ELSEWHERE
Bought a CITI400PRO a battery powered studio flash (currently >£500) with 2yr warranty. Received in good condition checked and flashed it a couple of times. Put it away safely in a dry spot. Take it out to use it 15 months later - dead battery.
Now advised about a complex periodic battery maintenance procedure not mentioned or communicated at time of purchase. Despite 2 yr warranty EssentialPhoto want £25 to 'reset' my battery. Terrible customer service. Despite what others say I have had a different experience.
Not recommended GO ELSEWHERE
As an ADDENDUM to the reply by EssentialPhoto below:-
AT NO TIME DID THE TEAM OFFER TO WAIVE THE FEE
June 25, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Ian, thanks for your feedback, and we're sorry to hear you've not been happy with your experience. Please be advised that we do state clearly in our warranty policy that batteries are subjected a maximum of 6 months warranty. We do aim to provide as much information as possible around proper battery care for our lithium-ion batteries, including semi-regular charging top-ups to stop them from going into protection mode and requiring reset due to the battery's nature, size and output. Leaflets providing this advice has been included in customer orders since January 2022. I can see that our team offered to waive the labour fees for this reset as a gesture of goodwill despite the length of time since your purchase, so if you would like to go ahead with this please let them know and we'd be happy to proceed.
Update 07/07/25 Hi Ian, we have reviewed the email thread and do apologise that the waived fee wasn't made clearer to you by our team - to clarify, the £25 fee quoted for the battery reset is after the £25 labour fee on top of this was waived, and the return postage for the battery to be sent back out to yourself was also waived, making the total £25 maximum. If you would like to go ahead with this reset please kindly let our team know via email and ensure this battery has been returned to our warehouse before Thurs 24th July to proceed.
Good special offers and prompt service.
Good special offers and prompt service.
DPD delivery is prompt and easy to redirect if necessry.
June 5, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Bob, thank you so much for your positive review! We’re thrilled to hear you’ve had such great experiences making purchases with us and that our courier has been stress-free too! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Terrible service and customer focus
Terrible service and customer focus
An order was made on June 9th for Godox flashes, the payment went through, but we received a message that they did not have the flash in stock, it would only appear in August. Why couldn't they have informed us about this right away, and not after the payment was made. We applied for a refund, they said that the money would be returned in 13 days. 13 days passed, of course we did not receive any feedback, much less a refund. After another message that we still had not received a refund, they wrote back that the application was sent as urgent and we needed to wait another 24-48 hours. The situation is irresponsible and stupid, be careful when ordering something from this site
June 9, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi there, thanks for providing your feedback. Please be assured that all out of stock products are advertised as such on the product listing before purchase, stating "Out Of Stock, Pre-Order Available" for your attention.
Regarding your refund, we did advise this would take between approximately 5-10 working days, and this was processed within this timeframe. We do apologise that you weren't satisfied with your shopping experience and will pass your feedback across to our team for their notice.
Design fault
When there is a problem with a product this company expects the customer to take on the postage costs. I recommend trying another company first.
May 28, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Chris, thanks for your review, and we're very sorry that you're not happy with your experience. After viewing the details of your case, we can confirm that the adapter you purchased was not faulty, which is why we have been unable to provide a pre-paid returns label for your return. We understand your concerns that the adapter you purchased was functional, but not to your particular preference, and have also noted that you have since purchased an alternative product that would allow you to achieve your desired lighting effect.
Please be aware that you are still within your returns period to be able to send this back to us, but that we must request for this to be back with our warehouse by 27th June for this to still be eligible for refund.
Quick as a Flash :-)
What made the experience great?
The sheer ease of ordering, good tracking, speedy delivery and let's not forget a good price.
The AD200 Pro 2 was ~£50 cheaper than most other mainstream stockists.
May 29, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Mark, thank you so much for your positive review! We’re so glad to hear how smooth your experience was with us! Your feedback is greatly appreciated, and we’re looking forward to serving you again soon!
Softbox
Easy online purchase, quick delivery and the product quality is spot on. Minibox 60 is a delight, quick and easy to open and store, compared to the Elinchrome standard softbox.
May 7, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Mike, thank you so much for your positive review! We’re thrilled to hear your enjoying our products, and we’re glad to hear how easy your experience felt! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Great Customer Experience
Very user friendly, easy to navigate website. Equipment delivered quickly, well packaged and in good condition.
June 2, 2025
Unprompted review
Reply from EssentialPhoto & Video
"Hi, thank you so much for your positive review! We’re so glad to hear our website made your purchase feel smooth! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
good honest pricing and fast delivery
May 25, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Peter, thank you so much for your positive review! We’re glad to hear you’ve enjoyed ordering with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
There were no complications
There were no complications. The order arrived on time and in good condition.
May 9, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Paul, thank you so much for your positive review! We’re glad to hear you’ve had no issues from us at all, and we hope your kit is still going strong! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
Very happy customer
Super fast shipping and my backdrop is of such great quality, I am so impressed and very happy with my purchase
May 13, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Sue, thank you so much for your positive review! We’re glad to hear you’re loving your product! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
My order was dispatched and delivered…
My order was dispatched and delivered very quickly. The item I ordered, the BD-07 Barn Door Set for Godox AD200 Series and Pixapro PIKA200 Series Pocket Flashes, is a great addition to my set up. It’s very easy to use and versatile for product, macro and even some portrait photography.
June 2, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi David, thank you so much for your positive review! We’re glad to hear the new kit is working well and you’re having a great time using it! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
A pleasure dealing with you.
Good honest description of used item.
Packaged nice and secure.
Very good telephone manner when discussing purchase.
Arrived on time.
Cannot ask for more.
A pleasure dealing with you again.
Keep it up.
Hope to visit store soon.
May 20, 2025
Unprompted review
Reply from EssentialPhoto & Video
Hi Tony, thank you so much for your positive review! We’re glad to hear you had such a positive experience with your purchase from start to finish! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!
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