EssentialPhoto & Video Reviews 

1,025
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide range of products available, often finding exactly what they need for their photographic equipment. Many highlight the fast and efficient delivery service, noting that items arrive quickly, well-packaged, and in excellent condition. Reviewers frequently commend the knowledgeable, helpful, and friendly staff, appreciating their excellent service and smooth ordering process. However, some customers also noted issues with order fulfillment, including significant delays in receiving items, lack of communication regarding order status, or receiving incorrect products. A few other people also felt that they received faulty or incorrectly sized products, leading to difficulties with returns and refunds.

What people talk about most

Product

People report positive experiences with product, often praising the quality and reliability of items, with... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting prompt and fast... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, often highlighting great service, quick delivery, and... See more

Order

Users describe ambiguous interactions with order, with many customers praising the easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve placed two separate orders with this store. One through their eBay shop and another directly from their website (order number #47916). Both experiences were excellent. Each order arrived the... See more

Company replied

Rated 5 out of 5 stars

Some of the kit I was ordering was not in stock, therefore had to pre order. The lead time was 7 - 10 days. However I was notified after a bout 5 that the kit had arrived and was delivered 2... See more

Company replied

Rated 5 out of 5 stars

Essential Photo&Video are my first choice go to place for all my studio kit - great prices, great promotions, fast delivery, excellent service. A big thing is that the quality of the kit is always go... See more

Company replied

Rated 5 out of 5 stars

Easy to make purchase, great delivery and an awesome product. Managed to overcome the install of my Insta360x4 to the boom on my Supernova racing/sailing dinghy when I couldn’t find anything else to... See more

Company replied


Company details

  1. Photo Shop
  2. Audio Visual Equipment Rental Service

Written by the company

A British company based in Birmingham, EssentialPhoto & Video specialises in studio lighting equipment and accessories for photography and videography industries. Our range includes studio flash, continuous/LED lighting, light modifiers, stands, backgrounds and much more. An Official Partner with Godox, we also stock a huge range of Godox lighting and accessories, including the brand new KNOWLED range of professional TV and Film video lighting. We offer first class service on amazing products, but if you have had a negative experience with your order, please don't hesitate to get in touch with our Customer Support team at info@essentialphoto.co.uk and we will do our best to make your experience 5-star!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,025)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Good experience
Good prices and good communications
Highly recommend

June 5, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi there, thank you so much for your positive review! We’re thrilled to hear you’ve had such great experiences making purchases with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

The best place to purchase quality…

The best place to purchase quality gear!

Always helpful staff, fast reliable delivery.

June 4, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Marcel, thank you so much for your positive review! We’re so glad to hear you’re enjoying your new gear! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Ordering was simple

Ordering was simple, the price was great & the quality of the Godox LED 308 was better than expected. I will be back!!

May 15, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Brian, thank you so much for your positive review! We’re glad to hear how quick and efficient your experience was! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Fast delivery

May 7, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Gabriella, thank you so much for your positive review! We’re glad to hear you’ve had a great experience with us! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Great shipping and quick to answer…

Great shipping and quick to answer multiple questions.
Most products in stock, if not the products can be preordered with confidence they will arrive.

May 15, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Gabriella, thank you so much for your positive review! We’re glad to hear about how positive your experience has been with us, and how our preorder service has worked well for you! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Saving the day!

I have used EssentialPhoto&Video multiple times over the years, and as per usual the whole experience is smooth and seamless. The product even arrived on a Saturday and i was not expecting till the next week as it was so close to the Easter weekend, so a total win. As a working professional it is great to have a supplier who you can rely on, more so when you drop your flash and break it,I'll be trying not to do that again :)

April 16, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

"Hi Doug, thank you so much for your positive review! We're so happy to hear you are enjoying our products. Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Excellent value and delivery.

I spotted the item (soft box mask) in the 'clearance' section and at a very good price, such that it may not be an often used piece of equipment it does a great job when needed.
Delivery was very quick and efficient.

April 12, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

"Hi Russell, thank you so much for your positive review! We’re thrilled to hear your enjoying an item from our clearance section! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Always a great experience..

Always a great experience..
Items arrived in a few days... and always responds quickly if there's any issues

May 2, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Brian, thank you so much for your positive review! We’re always glad to help with any questions/issues that you may have! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 4 out of 5 stars

Reliable company

I have purchased from this company several times they are reliable to deliver in an acceptable time frame and the products are good and tailered to the photographers needs. When I mis ordered once they were fine with refunding and the prices are very competitive, sometimes beating amazon on price and you know your getting a good quality product. Products can be out of stock which is annoying but they do offer a pre-order service.

April 17, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Paul, thank you so much for your positive review! We aim to prioritise quality to get you the best items at the best price! We look to be as transparent as possible with our pre orders, and hope that the product itself outweighs any waiting times! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Splendid

The product was good quality , well priced and arrived quickly.

April 24, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Carl, thank you so much for your positive review! We’re so glad to hear your enjoying your new product! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The item was just as announced, and I was very pleased with it.
This was a very particular article, that I was chasing for a long time and it was nowhere to be found. They had it and they had it at a very competitive price.
The shipment from the UK to Germany was no problem. the courier asked me for a few additional details beforehand but it was all easy.

April 29, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Sophokles, thank you so much for your positive review! We’re happy to hear you’re happy with your order, and we’ve been more than happy to assist you! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Trigger product and fast delivery

Great product and fast delivery

May 7, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Mike, thank you so much for your positive review! We hope you enjoy your new order! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 4 out of 5 stars

Litemons LA300R Full-Colour RGB COB LED Studio Light

I am very pleased with the Litemons LA300R Full-Colour RGB COB LED Studio Light. It is well made and easy-to-use - especially using an iphone. However, you need to go on-line to find out how to pair etc the light (fixture) to your smartphone. I would have liked more light output so you should definitely buy the most powerful light that you can afford.

May 7, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Nicholas, thank you so much for your positive review! We’re glad to hear you’re enjoying the LA300R. Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

light extension pole

between getting advice on the product and then purchasing and delivary, it has been and amzaing process, and cannot beat the help and service i have had

May 1, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Julian, thank you so much for your positive review! We’re so glad we could be of service, and our product advisors have been happy to assist you. Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Excellent customer service

I find Essential Photo to be excellent. I have often got in touch to ask about products and received a full and balanced response giving options at different price ranges. Very useful.

April 13, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Tim, thank you so much for your positive review! We’re happy to hear about your experience, and hope to continue helping you with future purchases! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Excellent customer treadmill service and supportI…

Excellent customer service and supportI received items recently and there were no instructions. I contacted a member of the staff that I had met at the Excel photography exhibition I’m dyslexic. he was very kind and made a video which he sent to me enabled me to immediately put together and work

May 1, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Diana, thank you so much for your positive review! We’re glad we were able to get you up and running with your new equipment! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Absolutely love the shadow casters

Absolutely love the shadow casters! Having so much fun with it, thank you for the amazing service!

May 2, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Jay, thank you so much for your positive review! We’re glad to hear how well the shadow casters are doing for you! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

The go to place for gear

I’ve been a student photographer for several years now, and EssentialPhoto & Video has been an absolute game-changer for me. As a student with a tight budget, investing in high-quality equipment can be daunting, but every camera, lens, and accessory I’ve purchased from them has exceeded my expectations in both performance and reliability.

What truly sets EssentialPhoto & Video apart is their exceptional service. From the moment I walked into their store—or browsed their online selection—I was met with knowledgeable advice and genuine care for my needs as an emerging photographer. They’ve guided me through every purchase, ensuring I got the right tools for my projects without settling for less. It’s clear that their team isn’t just about making a sale; they’re invested in my growth as an artist.

The equipment is top-notch and built to last. Whether I’m shooting in challenging conditions or experimenting with new techniques, I can always count on my gear to perform flawlessly. I’ve developed a level of confidence behind the lens knowing that I have the best tools at my fingertips, thanks in large part to the expert recommendations and support from EssentialPhoto & Video.

Overall, I can’t recommend EssentialPhoto & Video enough. They have truly been a partner in my photographic journey—providing not only excellent equipment but also a level of customer service that makes every purchase feel like an investment in my future. If you’re a photographer, especially one just starting out, this is the place to be.

May 7, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Dave, thank you so much for your positive review! It’s been a pleasure working with you and supporting you in your purchases. Our team is so grateful for your words, and we hope to continue in aiding you with any future endeavours! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service when I needed to adjust my order details.

April 25, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Mary, thank you so much for your positive review! We’re always happy to assist with any problems you may face after purchasing. We hope you are enjoying your new order! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

Rated 5 out of 5 stars

First time using

First time using, great offer price and delivery next day! Will definitely be back for more!

April 29, 2025
Unprompted review
EssentialPhoto & Video logo

Reply from EssentialPhoto & Video

Hi Nick, thank you so much for your positive review! We’re glad to hear that you enjoyed your new order, and hope to see you again soon for any future kit you may need! Your feedback is greatly appreciated, and we're looking forward to serving you again soon!

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