EssentialPhoto & Video Reviews 

Poor experience. Purchased item seemed to work OK until firmware update after a few days of testing caused some features to become unreliable. Pixapro/Godox were unable to provide original firmware & only solution they offered was to return for a credit on my account, not an exchange or a refund. Given the poor service, I have no wish to purchase anything else from PixaPro/Godox so a credit would be of little use.

Not the service I expected!

I have recently purchased nearly £20k of equipment from Essential Photo, partly from the photography show and partly online. The order placed at the photo show was not entered correctly by staff in their rush to serve other customers - no apology was ever received. The online order placed was delivered yet parts from one other the reflectors were missing and the unit had clearly been opened previously. Finally an order was placed and a 4-5 week wait time was advised (shown online as in stock) yet I got the same from Amazon next day!

So in all a little hit an miss, and their customer service needs to improve.

Highly recommend this company for its top quality products, excellent customer service and incredibly fast delivery. Thank you

When using a company for the first time, its always a gamble, however EssentialPhoto and Video had good reviews, so why not?
Website was easy to navigate, all the info was there. After doing an online search, they were also the cheapest.
Ordered a few items, checkout was straightforward and simple. Confirmation email received within seconds.
Had a reply next day saying there would be a slight delay sending items due to supplier issues, had the option of a refund, change the order or wait.
As I took the option to wait, had regular updates and a couple weeks later, my items arrived.
Overall, cannot fault the service and the items were exactly as described.

Website is really informative and well designed, making it easy to use. It’s now my go to place to purchase photography lighting. Fast delivery also!

good product descriptions, quick delivery

High quality product which arrived quickly with regular notifications.

I contacted EP for advice before I purchased my studio light. The information provided was extremely useful. It helped me make my choice easy. Highly recommend.

Their products are always excellent. Great customer service. I bought all my photography equipments from them.

Great service with fast secure delivery, items are good and well priced
I have bought allot of gear and found all to be good, packing good and on time.

Excellent service amazing affordable products often better than Profoto and Bron sensible postage charges will always shop here..

Really easy website to use, and the delivery was much cheaper than I had considered. My order arrived safely and well packaged a day earlier. Thanks to using DPD on this, as I've never had any issues, or heard anything bad from DPD. Overall, great service from start to finish.

I'd grown tired of sorting through the cheap knock offs on Amazon looking for a quality product. I am so glad that I came across Essential Photos & Video. Really great products and at comparable to Amazon. AND it's UK based so I got my products fast. Now it's my go to for all my photographic accessories and lighting. The light stand I purchased was sturdy and heavy duty. The LED light wands were perfect for the shoot I was setting up. I've used Essential several times this year, and the next time I need more products I won't be looking anywhere else.

Great company to deal with, excellent products and realistic prices, good customer service as well

The place I always go to for my kit. Recomended to me by a pro some years ago. Their online help is invaluable.

The service provided is fantastic. Products delivered quickly, and packaged well.
I have had any issues with any of the product I have purchased from Essential.

Aways excellent service and quality products.

Quick delivery and product (Flash trigger) works brilliantly (No pun intended !) Let me use all my flash system which I used to use with my Canon bodies with my new Fuji set-up.