Essex Clear Ears Reviews 

522
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the welcoming atmosphere and describe the team as exceptionally professional, kind, and deeply attentive to individual hearing needs. Reviewers often mention how patient the staff are when answering questions, ensuring that every procedure is fully understood and never rushed. The service provided is widely praised for being efficient, thorough, and completely painless, leaving people feeling extremely grateful for the effective solutions they receive. Additionally, consumers truly appreciate the excellent user experience, noting that booking appointments is seamless, websites are easy to navigate, and aftercare programs are comprehensive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their welcoming attitude, thorough... See more

Service

People report positive experiences with service, frequently praising the friendly, professional, and thorough... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a clear and easy to use... See more

Customer service

Reviewers highlight high satisfaction with customer service, consistently praising the expert care, helpful... See more

Product

Reviewers express great satisfaction with their hearing aids, highlighting a fantastic experience finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in v... See more

Company replied

Rated 5 out of 5 stars

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.... See more

Company replied

Rated 5 out of 5 stars

I thought I was going deaf till I visited Essex Clear Ears Was made very welcome. Spoke to the operative who asked several questions before starting the procedure with hardly any discomfort just a li... See more

Company replied

Rated 5 out of 5 stars

I have used clear ears for a number of years now and have a hearing aid fitted which came with a complete follow up program which included free wax removal hearing test and installing any recent updat... See more

Company replied


Company details

  1. Audiologist
  2. also in
  3. Deaf Service
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Home Health Care Service

Written by the company

With over 19 years of audiology experience in the NHS and private services, Essex Clear Ears offers ear wax removal, hearing assessments and hearing aid provision with a personal touch. Developing a complete care package for your ears! Appointments can be booked at our clinic in Rayleigh, Essex or in the comfort of your own home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

522 reviews

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5.0

All reviews

(522)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mitch is very giving of his extensive…

Mitch is very giving of his extensive technical knowledge. I find Essex Cleear Ears give a far better service than the big chain Boots. One does not have to book an appointment through a remote call centre and the service is far more in-depth and personal.

January 8, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review, we really appreciate it! I’ll be sure to pass this onto Mitch :)

Rated 5 out of 5 stars

It's not uncomfortable and doesn't hurt

Lovely lady ,friendly and dealt with my ears most efficiently and with ease. Grateful thanks

January 4, 2024
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the kind review! We’re pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

Wax removal

I have seen mitch on four occasions for microsucktion.it has been performed in a professional way and completely without any discomfort.

December 20, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank for the kind review! I’ll be sure to pass this onto Mitch :)

Rated 5 out of 5 stars

Excellent explanation of my condition…

Excellent explanation of my condition and fantastic advice on how to deal with it.

December 19, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the review! We’re happy to hear that you were pleased with service :)

Rated 5 out of 5 stars

Fantastic service …

I just wanted to feedback on the fantastic service we received from Jo this morning. Jo had a lovely manner with my daughter and explained everything to us clearly about what we would need to do to try and resolve a longstanding problem with any charge to us. We really appreciate your time and expertise today ( especially when we were late as we couldn't park) and would definitely recommend your company, particularly Jo to any new customers.

December 21, 2023
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a lovely review, we really appreciate it! I’ll be sure to pass this onto Jo :)

Rated 5 out of 5 stars

Took great pains on my bad ear

Took great pains on my bad ear. ( large Mastoid cavity ) a lot of inbedded wax. Got it all out.

December 11, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the review! We’re pleased to hear that you were happy with the service :)

Rated 5 out of 5 stars

removal of wax in ear

Easy to make appt. During appointment every thing was explained clearly together with live pictures available before and after.
when I paid I was advised that next appointment would be undertaken at at a discount.

November 10, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review, we really appreciate it! We’re pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

My ears were impacted with wax

My ears were impacted with wax, I have used this company before so was very satisfied to use them again. Ears now clear, staff polite & efficient.

November 9, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review! We’re pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

The people are very polite and…

The people are very polite and friendly. They all know what they are doing in their respective jobs.

November 7, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review! We’re pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

Great service

Great service. Put at ease by friendly staff

October 30, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review! We’re pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

Satisfied customer.

Everything was explained to me in the process.
Made an uncomfortable problem solved in 15 minutes.

October 18, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review! We’re glad to hear that you were pleased with the service :)

Rated 5 out of 5 stars

I received a very warm welcome and Jo…

I received a very warm welcome and Jo examined my ears and explained clearly what my issue was.
She took a picture and showed me.
She explained what was needed to clear the issue.

October 19, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for the kind review! I’ll be sure to pass this onto Jo :)

Rated 5 out of 5 stars

Booked an appointment and was seen to…

Booked an appointment and was seen to very quickly and professionally. Friendly, patient and and experienced staff. Would definitely recommend highly

October 16, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your review! We’re pleased to hear that you were happy with the service provided :)

Rated 5 out of 5 stars

Will always go back

Will always go back, the service is brilliant, couldn't ask for more, 100% recommend.

October 11, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for such a kind review! We’re pleased to hear that you were happy with the service :)

Rated 5 out of 5 stars

Swift and effective assistance

Very accommodating when I arrived in person with an ear infection. I was seen more or less straight away as an emergency, the infection was confirmed and the clinic emailed a letter to my GP surgery within the hour to speed up a prescription. Thank you!!

October 2, 2023
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you very much for the review, we really appreciate it! We’re pleased to hear that you were happy with the service :)

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