Essex Smart Repairs Ltd Reviews 98

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Brilliant service. Brilliant service. Tried to drive into my garage with the tailgate open! I don't know either. Scratched, dented and gouged. Essex Smart Repairs gave me a very good quote quick... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS WORST COMPANY EVER!!!!! Avoid at all costs the completely ruined my vehicles paint work completely I’ve never seen such a horrendous paint job in my life. When I contacted them a... See more

Rated 5 out of 5 stars

Big thank you to Colin at EssexSmartRepairs who attended to repairing our scuffed diamond cut alloys on our Nissan Juke, through CarPlan insurance. Colin done a super job - can't even see the repairs... See more

Company replied

Rated 5 out of 5 stars

Would recommend the company 100% - Terri was amazingly helpful, my recent purchase of a Range Rover Autobiography has the usual drivers seat and a bit of passenger seat wear. Shaun the technician man... See more

Company replied

Company details

  1. Car Repair and Maintenance
  2. Auto Dent Removal Service
  3. Auto Repair Shop

Written by the company

Welcome to Essex Smart Repairs, we repair cosmetic vehicle damage throughout Essex with our fleet of mobile technicians & from our centre in Chelmsford. We repair Alloy Wheels, Diamond Cut Wheels, Bumper Repairs, Paint Repair, Scratches, Scuffs, Dents and some small interior Smart Repairs such as cigarette burns. We are also qualified to quote you for lease returns.


Contact info

4.1

Great

TrustScore 4 out of 5

98 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brilliant Bumper Repair

Some etching primer had been dripped onto our bumper, which removed the car’s paint. It was repaired at home today by Simon. A brilliant job with thanks.

August 22, 2024
Unprompted review
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Reply from Essex Smart Repairs Ltd

Hi Richard, thank you for you fantastic review - we will pass your comments onto Simon :)

Regards
ESR

Rated 5 out of 5 stars

I recently had the pleasure of Tony…

I recently had the pleasure of Tony Canadamasa to repair two dents on my BMW X5, and I couldn’t be more impressed with the results. From start to finish, Tony provided an outstanding level of service that exceeded my expectations in every way.

First and foremost, the quality of his work is exceptional. The dents were repaired flawlessly, and my car looks as good as new. Tony’s attention to detail and expertise are clearly evident in the finished product.

Beyond his technical skills, Tony was also a pleasure to deal with. He was incredibly polite and professional throughout the entire process. He was prompt, arriving exactly when he said he would, and completed the job in a remarkably quick time without compromising on quality.

Overall, I’m extremely satisfied with Tony’s service. He delivered top-notch work, was respectful of my time, and made the whole experience stress-free. I will definitely be using him again for any future repairs and would highly recommend him to anyone in need of dent repair. Thank you, Tony!

August 21, 2024
Unprompted review
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Reply from Essex Smart Repairs Ltd

Hi Kevin, thank you for you fantastic review - we will pass your comments onto Tony ! Have a great weekend!

Regards
ESR

Rated 1 out of 5 stars

Not as advertising.

Not as advertising.
Just got a message saying they are not able to do it and recommended a local service.
Waste of time given the details and waiting for quote.

August 12, 2024
Unprompted review
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Reply from Essex Smart Repairs Ltd

We are a SMART repair company, from the photos you provided the extent of the damage on your vehicle was too much for a SMART repair, hence why we recommended a body shop. We are not a body shop. I am sorry we couldn't help you on this occasion.

Regards
ESR

Rated 5 out of 5 stars

A great service

A great service. Dents professionally repaired, Tony was very helpful and made a great job.
Would throughly recommend the team at Essex Smart Repairs.

June 25, 2024
Unprompted review
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Reply from Essex Smart Repairs Ltd

Hi Peter, Thank you so much for your great review and comments - we will be sure to pass these onto Tony!

Regards
ESR

Rated 1 out of 5 stars

I won’t be giving money to rude people…

The woman who worked at Essex Smart Repairs was “pulling faces” about me to another customer. I literally pulled in and said to her that I was finding a parking space. Not sure what customer service that was.. i just turned around and left. Even the other customer was shocked.

April 12, 2024
Unprompted review
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Reply from Essex Smart Repairs Ltd

Afternoon,

We spoke to the employee in question at the time of the complaint and we can only apologise for how you were made to feel. We can ensure this will not happen again and we hope you give us another chance should you need our services again.

Regards
ESR

Rated 5 out of 5 stars

Very helpful and friendly staff with an…

Very helpful and friendly staff with an excellent service to my alloy wheels. Would use Essex Smart Repairs again.

April 4, 2024
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you for your great review of ESR, we are pleased you are happy with our services!!

Regards
ESR

Rated 5 out of 5 stars

Would recommend the company 100%

Would recommend the company 100% - Terri was amazingly helpful, my recent purchase of a Range Rover Autobiography has the usual drivers seat and a bit of passenger seat wear. Shaun the technician managed to get to me next day, spend a good couple or more hours working on the perforated leather and it now looks like brand new. He even managed to mask off the blue stitching (Ivory seats). Will certainly be using ESR again when needed.

March 14, 2024
Unprompted review
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Reply from Essex Smart Repairs Ltd

Hi Doug - Thank you so much for your fantastic review!! We are pleased you are satisfied with our service. I will pass all your compliments onto our ESR team. Have a fantastic weekend :)

Regards
ESR

Rated 5 out of 5 stars

Great repair!

Needed a small dent in the (A?) pillar sorted. It was awkward to deal with but Phil made a great job of filling and spraying. I know where the dent was but can’t spot anything now. My car was left clean but Phil apologised for any dust he might have missed. Excellent repair from polite and friendly technician - would use again and recommend.

November 14, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you for your review - I will pass your smashing comments onto Phil!

Regards
ESR

Rated 5 out of 5 stars

Needed repair to a badly damaged rear…

Needed repair to a badly damaged rear door and the the front wing - quite given in photos - very reasonable- advised to drop off Tuesday morning for Friday return - done as promised at the price quoted and the car was gleaming- great service from Terri will use again but hope I don't need to 😀

November 10, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you for your review - we will pass your amazing comments onto the team ;)

Rated 5 out of 5 stars

I took a pair of shorts to the shop…

I took a pair of shorts to the shop which had a faulty zip on. I was so grateful, they said it may need a new zip but once they took it in it and looked at it, it didn’t need a new one and were able to mend it. I was also expecting to pay something but they didn’t charge me which was great! Lovely people, very kind and eager to help.

August 25, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Apologies, you have the wrong company.

Rated 5 out of 5 stars

Very professional and organised

Very professional and organised . Would definitely use again and recommend. Using their donor wheel as I had no spare was a great help!

September 1, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you for your review Kevin :)

Rated 1 out of 5 stars

Matt drives like a complete idiot

Matt drives like a complete idiot, cutting other vehicles up and giving everyone the beans. Appalling advert for the company.

August 23, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Matt no longer works for ESR.
Regards

Rated 5 out of 5 stars

Great service from Simon

Great service from Simon today. So handy that he is mobile and fixed my car really quickly. Amazing- will definitely recommend.

January 31, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Hi Shannon,

Thank you for your great review, we will pass the comments on to Simon & the ESR team. Perfect.

Regards
ESR

Rated 5 out of 5 stars

An excellent company

I made a call on Thursday afternoon and got a quote the same day. The work was done the next day and Simon turned up on time. The quote given turned out to be correct and the work was done extremely well. He told me how all the work would be done and gave an accurate estimate of time needed.Our motorhome now looks as good as new after our door and front wheel arch were sanded and painted. A professional company who have been superb in all aspects. Thank you Simon

January 20, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you for your brilliant review, we will pass on the fantastic comments to Simon and the team :)

Regards
ESR

Rated 5 out of 5 stars

Honest

Honest, friendly and very proffesional. Very pleased with repair. Highly reccomended

January 18, 2023
Unprompted review
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Reply from Essex Smart Repairs Ltd

Hi John,

Everything we are striving for in your review, thanks so much!

Regards
ESR

Rated 5 out of 5 stars

Superb

Couldn’t recommend them highly enough! I contacted them last minute as I had been let down by another company. Was returning my lease car (Mercedes) and there was a number of deep scratches on the body work. They not only managed to fit me in with 24 hours notice but came to my house, were punctual and professional and the car went back to the lease company with no additional cost. The bloke who did the work was friendly and professional.

November 28, 2022
Unprompted review
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Reply from Essex Smart Repairs Ltd

Fantastic review thanks so much! We are pleased you didn't incur any further costs from the lease company. Happy Days!

Regards
ESR

Rated 5 out of 5 stars

Fantastic Result

Fantastic Result. better than that
The weather was awfull but that did not deter Simon from doing a great job.
Would certainly reccomend
Well done

November 23, 2022
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you so much for you great review - our team are the best!

I will be sure to pass it on to Simon.

Regards
ESR

Rated 5 out of 5 stars

Dent on passenger side of car but Essex Smart Repairs to the rescue

I had Jack come to my house to repair a dent that was clearly visible on the passenger side of my car. Once he finished the job, my car looked showroom ready—it was like the dent had never been there! He even helped me with a minor repair on my passenger wing mirror at no extra charge. What a fantastic job! His workmanship is outstanding, and he’s incredibly polite. I’ll definitely be recommending Jack from Essex Smart Repairs to my friends and family. Thank you once again!

September 1, 2022
Unprompted review
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Reply from Essex Smart Repairs Ltd

Hi Nicola, thank you for you fantastic review - we will pass your comments onto Jacek :)

Regards
ESR

Rated 5 out of 5 stars

Excellent minor car repairs

Excellent repairs for alloy wheel , paint work scratches and a minor dent. Three different occasions, two excellent repairers and one happy customer. Always honest and professional and I would 100% recommend, so difficult to find trustworthy tradesmen in this day and age.

August 22, 2022
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you Rachel for your excellent review of ESR!!
I will make sure your lovely comments are passed onto our trustworthy tradesmen ;)

Regards

ESR

Rated 5 out of 5 stars

Had a couple of dents to passenger side…

Had a couple of dents to passenger side wing due to wheelie bin falling on the car during the recent strong winds. Shane the technician did a fantastic job and it is impossible to tell that there were ever any dents! He even spotted another older dent on the roof of the car during inspection and managed to fix that as well.
Would highly recommend and insist on Shane if he covers your area!

April 8, 2022
Unprompted review
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Reply from Essex Smart Repairs Ltd

Thank you for lovely review, I will pass on your message to Shane - he will be happy with your glowing review!

Kind regards
ESR

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