We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... See more
Company replied
Stuart Jenkins was friendly and professional. He ensured we understood all the information given to us and explained about various different products. We felt very informed but not pressured to go ahe... See more
Professional approach guiding us through what we needed to know at the right pace. Andrew Ford provided us with a variety of options without bias and allowed us time and space to make our own decisio... See more
Company details
Information provided by various external sources
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contact info
4.9
Excellent
6K reviews
No recent history of asking for reviews
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Jackie Reeve held our hands throughout…
Jackie Reeve held our hands throughout our estate planning needs and provided holistic advice and highlighted several other areas of our financial position that we should consider restructuring or reviewing in the near future. I can not recomended her highly enough
June 26, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sunil
We are so glad to hear that our team provided such comprehensive support and valuable advice for your estate planning needs. Thank you for your wonderful feedback.
With kind regards
David (Customer Services)
When Life Throws A Curveball
After a recent unexpected major health issue, both myself and my partner decided we needed a will in place to safeguard us and our family in the future. We spoke with Paul Hyatt who offered good advice based on our situation and the best solution to suit our needs. Thanks to Paul and the team for their professional and helpful service. Would highly recommend.
June 11, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Andy,
We are so pleased to hear we could provide such helpful and professional service during a challenging time. It's wonderful to know we assisted you in safeguarding your family's future. Thank you for your kind recommendation.
With kind regards
David (Customer Services)
Made to feel at ease by Nigel Prior
Made to feel at ease by Nigel Prior of Coop Estates. Explained his role and what we were going to do.
At no point did we feel confused and uncertain in the process.
Explained what would happen next and approximate timeline.
June 25, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Kate
We're so glad to hear we made you feel at ease and kept you informed throughout the process. Your positive feedback means a lot to us. Thank you for sharing your experience!
With kind regards
David (customer Services)
Discretionary Trust Will
Jackie Reeve was my Estate Planning Consultant, she was very easy to talk to, very knowledgeable, thorough & explained everything very clearly thank you!
June 23, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Alison
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you and that you were satisfied with our service. We will pass on your kind feedback to the team.
With kind regards
David (customer Services)
Janet was excellent
Janet was excellent. Very thorough and made me feel my affairs really mattered.
June 25, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Jenny
We appreciate your feedback. We are glad we could make you feel valued.
With kind regards
David (Customer Services)
Sarah gray made the experience as… information and professional.
Sarah gray made the experience as smoothly as possible. I really appreciated her explanation of terms we didn't understand. Very knowledgeable of her job, she has an amazing smile which made us feel at ease.
June 26, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear CeCe
Thank you for your wonderful feedback. We are delighted to hear that we made your experience smooth and that our explanations were helpful. We appreciate your kind words.
With kind regards
David (Customer Services)
Andrew Ford
Andrew Ford, Co-op Estate Planning Consultant, provided excellent service and advice. He was friendly, knowledgeable and informative and the information and advice he gave was clearly explained and pertinent. He is reassuring and efficient and he immediately put us at ease. He answered all our questions fully and clearly. I am very happy to recommend him unreservedly to anyone seeking sound advice on estate planning.
June 26, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Pat,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear that we were able to provide such excellent and clear advice, and that you were satisfied with our estate planning service. We will share your feedback with the team.
With kind regards
David (Customer Services)
First class service look no further
Andrew has a very pleasant manner which put me at ease after thinking that estate planning was very complicated. He explained everything in a clear concise manner which was easy to understand and he told me of what my options could be. I found out things that previously I was unaware of in will writing. He certainly knows his stuff and I am so glad I’ve found him. I whole heartedly recommend Andrew and the Co-op estate planning and will writing service.
June 26, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear David,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear that we were able to assist you in such a clear and helpful way, and that you were satisfied with our estate planning service. We will share your feedback with the team.
WIth kind regards
David (Customer Services)
Paul was most professional
Paul was most professional, to the point and answered all of our difficult questions. We were recommended Co-op, and we will always seek this service should we need it again. Thank you Paul, you made a difficult journey easy and as enjoyable as possible.
June 26, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Tim,
Thank you for your wonderful feedback. We are so pleased to hear that our colleague's professionalism and clear answers made a difficult journey easier for you. We appreciate your recommendation.
With kind regards
David (Customer Services)
Stuart Jenkins was excellent
Stuart Jenkins was excellent. He explained everything very thoroughly and answered any questions I had. He was very pleasant and friendly, while also being very helpful. He could not have made me feel more relaxed and I feel very confident about my will.
June 26, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mrs Stigner,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you thoroughly and make you feel confident about your will. We will share your feedback with the team.
With kind regards
David (Customer Service)
Sarah was amazing
Sarah was amazing, she went through the full process , explaining everything at each stage.
We left a lot more confident with a better understanding on the subject.
June 26, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Espoir,
We truly appreciate your feedback. We are delighted to know that our team provided such clear explanations, leaving you more confident and informed.
With kind regards
David (Customer Service)
Professional and reassuring
The Co-Op Estate planning service was professional, clear, and extremely helpful. It was also great value for money, and left me feeling very reassured. I would really recommend this service to anyone who is looking to prepare a will.
June 24, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Merielle
Thank you for your kind feedback. We are so pleased to hear that our service was professional, clear, and helpful, and that you felt reassured. We appreciate your recommendation.
We will share your kind words with Caroline and the team.
Kind regards
Owen
Customer Services
Very informative meeting
June 5, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sarah
Thank your 5 Star review and recommendation.
Kind regards
Owen
Customer Services
Options clearly and professional friendly service.
Jayne clearly explained all the relevant options to us and we were very pleased with the professional service offered. Would definitely recommend Co op Legal Services.
June 25, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear JF
Thank you for your feedback. We are delighted to hear that we clearly explained your options and provided professional service. We appreciate your recommendation.
We will share your kind words with Jayne and the team.
Kind regards
Owen
Customer Services
Janet was extremely helpful…
Janet was extremely helpful , a good listener and very understanding during our conversation. She helped me to feel comfortable especially when I mentioned that I have dyslexia. It's not the easiest subject to discuss but one that needs doing and I highly recommend the team at Co-op Estate Planning.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lou
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such a supportive and understanding service. We will share your kind words with Janet and the team.
Kind regards
Owen
Customer Services
Andrew Ford is true professional
Andrew Ford is true professional at his job , we did some home work on will & lpa services and we where amazed of his knowledge and advice ,
this really does matter and looks after partner your children and grandchildren
so they can greave on you passing and not worry about the estate
Ta Andrew
June 25, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Greg
We are so pleased to hear such positive feedback about the knowledge and advice provided. It's wonderful to know we could help bring peace of mind regarding your estate planning. Thank you for sharing your experience.
We will pass on your kind words to Andrew and the team.
Kind regards
Owen
Customer Services
Good professional advice.
Professional advice given for writing my Will and options explained to me that I didn’t know/might not otherwise have considered. Gethin was very clear and listened to my questions and gave thorough and clear answers to everything and didn’t mind repeating detail which he did patiently! I felt confident in the process and very happy with the service.
May 29, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sera
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such clear and helpful advice for your Will and that you felt confident in our service. We will share your kind words with Gethin and the team.
Kind regards
Owen
Customer Services
Good
Good, clear communication and lots of reassurance throughout the process
June 24, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Laura
We are delighted to know our clear communication and reassurance were helpful throughout the process.
Kind regards
Owen
Customer Services
Great Service
Sarah at CLS was absolutely amazing, so professional and explained everything so simply that it left us with very clear peace of mind, especially after being let down by a local solicitor who actually lost our details!
Very thorough and professional, I would highly recommend.
June 24, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lynette
Thank you for your wonderful feedback. We are so pleased to hear that we provided such professional and clear explanations, giving you peace of mind. We are glad we could assist you so thoroughly.
We will share your kind words with Sarah and the team.
Kind regards
Owen
Customer Services
So helpful
Really helpful chat with pleasant gent who guided me through my questions. No pressure just helpful advice
June 24, 2026
Unprompted review
Reply from Co-op Estate Planning
Good Morning
Thank you for your comments; we appreciate your feedback. We are so pleased we could help with your questions and offer helpful advice.
Kind regards
Owen
Customer Services
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