We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
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Review summary
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We spoke with Joshua Lacy who was very helpful & informative. Everything was discussed in detail & our questions & wishes were dealt with and answered to our satisfaction. We would not hesitate to rec... See more
Company replied
we both felt we had full trust and confidence in Jane Astley, it was a pleasure to do business with her, she was very warm and friendly, highly informative and wonderfully efficient. My wife who... See more
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We had been avoiding sorting out our wills and now wish we had done it sooner, Colin made the whole process much less daunting. He was very knowledgeable and explained things simply and clearly which... See more
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Company details
Information provided by various external sources
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contact info
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy to understand
Easy to understand, clear and concise and checked if we understood.
June 24, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Ian
We appreciate your feedback. We are delighted to know our clear communication helped you.
Kind regards
Owen
Customer Services
having a( trust )in co op
everything explained in plain language,queries answered
fully ,
June 23, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear John
We are so glad our explanations were clear and all your queries were answered. Thank you!
We will share your kind words with Anthony and the team.
Kind regards
Owen
Customer Services
Allison was extremely knowledgable and…
Allison was extremely knowledgable and took the time to listen and explain everything to us in great detail.
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Jessica
We're so glad to hear our team provided such a detailed and helpful experience. Thank you for your wonderful feedback!
We will share your kind words with Allison and the team.
Kind regards
Owen
Customer Services
Advice and Information
The advice and information was delivered with clarity and expertise. I was very impressed with Surina
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Der Richard
Thank you for your feedback. We are so pleased to hear that our advice was clear and expertly delivered.
We will share your kind words with Surina and the team.
Kind regards
Owen
Customer Services
Fantastic and Professional Customer service from Yasmin.
Yasmin was fantastic throughout my Will and Estate Planning process. She made what could have been a complicated process feel straightforward and stress-free. I felt listened to throughout and confident that my wishes were properly understood and documented. I highly recommend her services.
Thank you Yasmin!
June 16, 2026
Unprompted review
Reply from Co-op Estate Planning
Good Morning
Thank you for your wonderful feedback. We are so pleased to hear that we made your Will and Estate Planning process feel straightforward and stress-free. We are glad we understood and documented your wishes properly.
We will share your kind words with Yasmin and the team.
Kind regards
Owen
Customer Services
Great service, convenient and clear
Our will making appointment was very thorough, we were able to ask as many questions as required to ensure we were purchasing the correct product for us. We were encouraged to consider all scenarios and were able to take the time to make our decisions without pressure. Our consultant, Stuart Jenkins, was knowledgable and patient with us.
June 23, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Eve
Thank you for your kind feedback. We are so pleased to hear that your will-making appointment was thorough and that you felt encouraged to consider all scenarios without pressure. We are glad our consultant was knowledgeable and patient, ensuring you had the time to make your decisions.
We will share your kind words with Stuart and the team.
Kind regards
Owen
Customer Services
Great Service from Co-op Estate Planning
We received excellent service from Co-op Estate Planning. Karen was knowledgeable, professional and extremely patient throughout the process. She took the time to listen carefully to our wishes, explained everything clearly and ensured that our Will was prepared exactly as we wanted.
Co-op Estate Planning was recommended to us by friends and we are very pleased that we chose their service. The whole experience was straightforward and reassuring. We would not hesitate to recommend Karen and Co-op Estate Planning to anyone looking for expert and reliable estate planning advice.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Good Morning
Thank you for your wonderful feedback. We are so pleased to hear that our service was excellent and that we could assist you with your estate planning needs. We are glad that the process was straightforward and reassuring, and we appreciate your recommendation.
We will share your kind words with Karen and the team.
Kind regards
Owen
Customer Services
Calum Mayneord - extremely helpful
Calum Mayneord Was extremely helpful, patient and understanding when helping us with our Will and Power of Attorney.
He spent a lot of time with us reviewing our options and advising us. We would highly recommend using this service.
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mrs Royd
Thank you for your wonderful feedback. We are delighted to hear that our colleague was so helpful, patient, and understanding while assisting with your Will and Power of Attorney. We appreciate your recommendation.
We will share your kind words with Calum and the team.
Kind regards
Owen
Customer Services
The service was easy and efficient and…
The service was easy and efficient and a sensible price. Couldn't have made a tough task easier. Thanks to Tom W for guiding us through the process. Would use again.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Thomas
Thank you for your comments; we truly value your feedback. We are delighted we could make a challenging process easier and more efficient for you.
We will share your kind words with Tom and the team.
Kind regards
Owen
Customer Services
Adviser very pleasant and helpful…
Adviser very pleasant and helpful explaining everything very clearly taking time and making sure I understood everything
June 23, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Arthur
We're so glad our adviser provided clear, helpful explanations. Thank you for sharing your positive experience with us!
Kind regards
Owen
Customer Services
Fantastic and professional service
We had the pleasure of working with Yasmin Rahmouni, who provided very thoughtful and helpful advice. She analysed our situation and provided very aligned advice to our needs and requirements, and was very patient in explaining all of the different elements in very straightforward terms. I will certainly be recommending Co-op Estate Planning Services to all of my friends and family. Many thanks again for the wonderful service.
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Dorian
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such thoughtful and helpful advice, tailored to your needs. We are pleased that you found our explanations clear and straightforward. We will share your kind words with Yasmin and the team.
Kind regards
Owen
Customer Services
Very personable and Clear
Andrew Ford was brilliant and very clear explaining everything to us and giving real life examples. A very worthwhile and helpful session and he is very personable and relaxes his clients.
June 17, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear MA Carreiro
We are so pleased to hear you had such a worthwhile and helpful session. We truly appreciate your kind feedback and are glad we could make things clear.
We will share your kind words with Andrew and the team.
Kind regards
Owen
Customer Services
Thank you Tom A for walking us through…
Thank you Tom A for walking us through what it all
Means and what’s best for us. Meeting us after work via Teams slotted into our lives. The cost is actually incredibly good value when you consider the extent of the terms they support us with. Thank you
June 18, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Victoria
We are so pleased to hear we could assist you with your needs and appreciate your kind words. It's wonderful that our flexible scheduling worked for you.
We will share your kind words with Thomas and the team.
Kind regards
Owen
Customer Services
Straightforward and reassuring
I recently used Coop Estate Planning and was extremely impressed with the service I received. The entire process was handled professionally, clearly, and with great attention to detail.
A special mention goes to Gitesh, who was outstanding throughout. He was incredibly insightful, knowledgeable, and took the time to explain everything in a way that was easy to understand. Estate planning can feel overwhelming, but Gitesh's expertise and patience made the whole experience straightforward and reassuring. He answered all of my questions thoroughly and provided valuable guidance tailored to my circumstances.
I would highly recommend Coop Estate Planning to anyone looking for professional, trustworthy estate planning services. Thank you, Gitesh, for your excellent support and advice.
June 17, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Chris
Thank you for your wonderful feedback. We are so pleased to hear that our estate planning service was professional and clear, and that we made the process straightforward and reassuring for you. We will share your kind words with Gitesh and the team.
Kind regards
Owen
Customer Services
Very clear communication
Colin was very clear and made everything really easy to understand. Thank you!
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Rose
We're so glad to hear we made everything easy to understand. Thank you for your kind words!
We will share your review with Colin and the Team
Kind regards
Owen
Customer Services
the host was very friendly and…
the host was very friendly and informative all questions answered and anything i didn't understand was explained.
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear David
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we were able to answer all your questions.
We will share your review with Karen and the Team
Kind regards
Owen
Customer Services
Excellent customer service from Aftab…
Excellent customer service from Aftab Tayur, very knowledgeable of estate planning process. Would highly recommend.
June 22, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Wiz
We truly appreciate your kind words. We are delighted to know our service and knowledge of estate planning were helpful.
We will share your review with Aftab and the Team
Kind regards
Owen
Customer Services
We had a fantastic experience…
We had a fantastic experience particularly with our consultant Andrew Ford who guided us through the entire process seamlessly. 10/10 to the Co-op and Andrew’s extremely pleasant service.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Adam
We are so pleased to hear you had such a fantastic experience and that our colleague provided seamless guidance. We truly appreciate your kind feedback.
We will share your review with Andrew and the Team
Kind regards
Owen
Customer Services
Reply from Co-op Estate Planning
Dear Louise
We are so pleased to hear you were happy with the service provided.
We will share your review with Paul and the Team
Kind regards
Owen
Customer Services
Friendly
Friendly, polite, easy going discussion with all the options fully explained.The Young Lady was very knowledgeable and extremely patient making sure that we understood what we were entering into.
June 19, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mr White
Thank you for your kind comments. We are so pleased to hear that your experience was so positive and that we could assist you so effectively. We appreciate your feedback.
We will share your review with Kelly and the Team
Kind regards
Owen
Customer Services
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