Etana Custody Reviews 498

Dealing with unsophisticated customers is no easy feat. When a company does that well you feel more comfortable as you grow with them. Very helpful, patient and courteous.

Etana is great. Customer service is always responsive. I use them for kraken.

Quick, easy, I love to be able to arrange everything on line. I was able to get my account approved without any issues.

Apps take forever to be reviewed, by the time I was approved I was no longer interested in using the service. Totally unnecessary product. Using literally any crypto service would be a better experience than this product.

I've had several interactions with support to get through a few issues. My first issue was not finding the info needed as they instructed. They were timely in responding. After I forwarded a screen shot of my problem I was advised that I was on the exchange site and not their's as needed. :) In the subsequent interaction they were there to assist and processed quickly. Onboarding generally gets more attention than subscribers, however, I'm confident when a problem arises I'll receive the same level of service.

I’ve had to submit help tickets a couple of times with Etana (one due to my own mistake). Got prompt help and resolved what I needed resolved. Thanks!

I can’t complain at all about the customer support. I have asked a lot of questions and opened at least 5 tickets And they always get back to me with an answer. Really can’t ask for anything more than that. I am completely satisfied with their support.

Very helpful and knowledgeable. So far the experience has been great. Quick onboarding, quick responses to all of our questions.

Problem solved on the same day swiftly. Thanks

Service was swift and helpful. Thorough verification process is assuring.

It's complicated but made possible!

There's a lot involved in getting cross-border payments working and they've made it happen. Support is quick and effective.

I wired the funds to this company which was offered to me by Kraken, as the only way to forward to my Kraken account.
I applied to open an account with Etana. During the process, I provided all the documents that they required. It took them 3 days to review the documents and approve the account. Following that, I wired the funds. It was received on the day. They released the funds after 72 hours, as agreed before. After 10 days they sent me an email asking for the same documents that I had provided at the time I applied for the account.
I ignored the email as I considered that to be sent by error. Asking for the same documents again!!???. # days late r they disabled the account. No action can be taken. They havent responded to any of my emails for the last 3 days. I'm not sure what is going on. DO NOT TRUST THIS COMPANY

Was trying to buy crypto and the exchange said I had to use Etna. Etna told me after couple days that my bank (that leads most customer service surveys) could not handle transactions from Etna so asked me to open another bank account. Made no sense to me so I used debit card from same bank instead that worked fine.

I needed help getting my bank account verified- accepted etc through Etana and is was provided quickly and clearly by their support people.

Brian

Excellent response time and polite service. Thank you!

It was very easy to complete the onboarding, in the steps that were complicated they explained me very well and the account works without problems

Every time I have an issue with wiring money in or out the help desk is super efficient and quick to get back and resolve anything. The service itself works very easily and seemlessly.

I have had nothing but exceptional experiences. Etanas customer service has been prompt and clear at all times. I am pleased with the professionalism I have seen. Thank you

I have been waiting 1 month for a deposit to be credited in my etana account. I asked for updates and there's no answer from their support team. Whatever the amount is, etana should answer and give regular updates to their users. Do not recommend.