I had the accountant Allistar (i hope i spelt his name correctly) who helped speak me through every question i had, even if i didn’t know what the question was. He was extremely kind & patient while e... See more
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Review summary
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Etax is a great way to do your tax return. I've been using them for many years. Love how you can upload all your documents. The prefilled areas and information prompts make it so easy. Communication... See more
Company replied
I have used Etax for as long as I can remember and I can honestly say, for as long as they’re in buisness, I will not go anywhere else for tax time. They are incredible and communication and ensuring... See more
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Company details
About Etax
Written by the company
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Written by the company
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, TWO accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
Contact info
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Etax makes lodging my tax return so…
etax makes lodging my tax return so much easier. They were very patient and professional through the process. I highly recommend using etax. I will be lodging with them again this coming year.
May 22, 2026
Unprompted review
Reply from Etax
Hi Michelle, thank you so much for the kind words and your recommendation, it means a lot to us! We're glad our team could make the process feel easy and that their patience and professionalism made a difference. We look forward to helping you again soon!
Easiest Tax Return Ever!
Easiest Tax Return Ever!
“Easiest tax return I’ve ever done. Incredibly simple, step by step process that helps you get the maximum return you are fairly entitled to. I’ll be using this system every year from now on!
May 9, 2026
Unprompted review
Reply from Etax
Hi Ayan, thank you so much for the wonderful review! Making tax easy and getting the maximum refund is exactly what we're all about — so it's fantastic to hear we delivered on both! We look forward to welcoming you back next time!
Great and timely communication with…
Great and timely communication with the accountants, they'll explore all means to get your money back.
April 30, 2026
Unprompted review
Reply from Etax
Thanks for the 5 stars, Enid! We are so happy you found our service timely and our accountants helpful, maximising refunds is what we do! Looking forward to having you back again soon!
Haven't done much here to say
April 23, 2026
Unprompted review
Reply from Etax
Hi Ian,
We're really sorry to see you only believe our service deserves 2 stars. If a client has less than a 5 star experience, we always want to do our best to make things right.
So that we can locate your Etax account, can you please send us an email to feedback@etax.com.au from the email address registered on your account? Alternatively, please respond to the information request we sent through TrustPilot on Friday?
Once we're able to locate your account in our system, we will be in touch ASAP. Thanks Ian, we hope to hear from you soon.
Kind regards,
Etax Accountants
Fast. Easy. Great Return.
Easy. Fast. Bumped my return up by more than $600. What’s not to love?!
April 21, 2026
Unprompted review
Reply from Etax
Hi Merryn, thanks for the great review! We're so glad your experience with us was fast and easy and that we could get you the best refund! Looking forward to doing it again soon :)
Best tax return now.
April 18, 2026
Unprompted review
Reply from Etax
Many thanks for the 5 stars, Hartini! We are so glad you liked our service and we can't wait to help you again soon!
They are the best work fast
April 10, 2026
Unprompted review
Reply from Etax
Hi Saso, thank you for the great review! We are so glad you are happy with our service and that everything was done quick and easy. Can't wait to do it again soon!
Great service and quick application!
April 3, 2026
Unprompted review
Reply from Etax
Hi Bayden, thank you so much for the 5 stars! We're thrilled that you had great service and a speedy application. Can't wait to do it again soon!
Great follow up and helpful staff.
February 27, 2026
Unprompted review
Reply from Etax
Thanks for the 5 star review Cass! We are so glad you found our staff to be helpful, it's what they're here for! Looking forward to assisting you again soon.
I liked that there where easy step to…
I liked that there where easy step to follow
February 25, 2026
Unprompted review
Reply from Etax
Hi Jaimee,
Many thanks for taking the time to review our service, we really appreciate it. Glad to hear you found our service easy to follow. We are always trying to improve and would love to know how we could turn those 3 stars into 5!
If you could please send an email to feedback@etax.com.au and let us know what we could be doing better, we'd greatly appreciate it.
Kind regards,
Etax Accountants
Big returns year after year
You need to answer a few annoying questions but they make it all worth while. You will always get more than expected, year after year.
February 12, 2026
Unprompted review
Reply from Etax
Hi Jason, thanks for the 5 stars! We're so glad you're happy with our service and continue to choose Etax each year. We can't wait to do it again next time!
First time
I am 79years of age and I actually done what I couldnt believe I could do regarding my Tax Return information But I am very grateful for the assistance that I received
Thank you so much
February 9, 2026
Unprompted review
Reply from Etax
Thank you so much for choosing Etax and for your 5 star review Bernice, we really appreciate it. Our team are pleased you received helpful assistance and we look forward to assisting you again next time!
Really helpful and easy to understand.
February 7, 2026
Unprompted review
Reply from Etax
Hi Angelica, thank you so much for the wonderful review! We are so glad you found the service easy and that our team were able to help you along the way. Looking forward to assisting you again soon!
Excellent user experience.
Excellent user experience.
Brilliant interface. Clean and clear instructions. Excellent communication with agent.
February 3, 2026
Unprompted review
Reply from Etax
Thanks for your 5 star review, we really appreciate it. Our team are glad to hear you found our interface easy to use, our instructions were clear and you received excellent communication. We look forward to assisting you again next time!
Unable or unwilling to help with my…
Unable or unwilling to help with my issues and also unwilling to advise on who might be able to help.
My advice is avoid
January 30, 2026
Unprompted review
Reply from Etax
Hi AST,
We're so sorry to read that you were unhappy with our replies to your messages.
Please let us clarify what has happened in response to your original queries - as a tax agent, we are registered to provide tax advice only. We do not hold a financial license which is required in Australia to legally provide financial advice, which is what your original questions related to. We apologise this wasn't made clear to you, when you first enquired with us.
In addition to the above, we have escalated your file to our senior leaders. We understand that one of them sent you a detailed secure message via your Etax account on Monday which provides some general information and some resources from which you will hopefully be able to get the assistance you need. When you have a moment, could you please reply to us there if you have any remaining questions?
Apologies again for the frustrations caused and we hope to hear from you soon.
Kind regards,
Etax Accountants
Long-term Customer experience
I’ve been a loyal Etax client for the past 5 years, so this experience has been quite disappointing.
After paying the initial lodgement fees upfront, I was later told I needed to pay additional CGT fees before my return could be processed. This came as a surprise and feels unfair, especially since my tax situation is no more complex than in previous years, where no extra fees were charged.
To be clear:
I only had 10 crypto transactions, for which I already paid $50 to Koinly to generate compliant tax reports.
My share broker (Stake) provided full profit/loss and dividend calculations for free.
There was no material change in complexity compared to prior years.
At this point, I feel pressured into paying extra just to receive my tax refund, despite having already paid Etax in advance. I raised this concern via email and was told a team member would contact head office to see if the additional fees could be waived. I’m still awaiting a resolution.
As a long-term customer who trusted Etax enough to pay upfront, this situation has left a bad impression. If I were in their position, I would honour the originally agreed fee—especially when the complexity hasn’t changed.
I hope Etax reviews how they communicate fees and treats returning customers, as this experience has significantly reduced my confidence in their service.
Update - They reached out to me within 24 hours and waived off the CGT fees.
January 20, 2026
Unprompted review
Reply from Etax
Hi Ronak,
We're really sorry to hear about your initial frustrations regarding the capital gains calculations and the delays you experienced trying to resolve this. What you've originally described sounds frustrating and definitely not up to our usual standards. Any time a client has less than a 5 star experience, we always do our best to make things right.
As soon as we received your review, we escalated your file to one of our senior accountants. We understand one of our team leaders attempted to contact you last week but they haven't been able to speak with you. When we were unable to reach you over the phone, our senior accountant has followed up with detailed secure messages to offer a resolution to your concerns and progress your return. We believe you have now provided us with approval to lodge your return and we will lodge this as soon as possible.
Thank you again for your loyalty over the years, we really appreciate it and we apologise once again for the frustrations caused and hope to assist you again in the future.
Kind regards,
Etax Accountants
Disappointed
They are very slow and not very customer service oriented. English does not seem to be their first language.
January 23, 2026
Unprompted review
Reply from Etax
Hi Ala,
We're really sorry to hear about the delays and your disappointing experience when completing your tax return with our service this year. What you've described sounds like it wasn’t initially up to our usual standards and we apologise. You're right that for some of our staff English is not their first language. With approximately 30% of Australians born overseas, we're proud of our Australian based, multi-cultural support team who are able to speak and service our clients in over 15 different languages.
As soon as we received your review, we escalated your file to our senior leaders. We understand one of our team leaders has been in touch with you to personally address your concerns and offer a resolution. Our senior accountant let us know you were happy with the resolution offered and we have lodged your return after you approved it.
Thanks for bringing this to our attention, we apologise again for the initial frustrations and genuinely hope to assist you again in the future.
Kind regards,
Etax Accountants
Very Helpful
Found the tool very helpful. Including suggestions and guidance and references to previous year’s data
January 8, 2026
Unprompted review
Reply from Etax
Hi Chung, thank you for the kind review! We're so pleased you found our service helpful, including our suggestions and prior year data. We hope to assist you again this year :)
This is the 2nd year I've used Etax
This is the 2nd year I've used Etax - was recommended by a work colleague and it's been so user friendly and easy to follow.
January 6, 2026
Unprompted review
Reply from Etax
Thanks for your 5 star review and for using us again this year Penina, we really appreciate it! Glad to hear your work colleague recommended us to you, plus you find our service user friendly and easy to follow. Our team of accountants look forward to assisting you again next time!
Easy to use with great customer service
Easy to use with great customer service
:)
December 18, 2025
Unprompted review
Reply from Etax
Hi Darcey, thank you for the kind 5 star review. We're so pleased you found our service easy to use and our team provided you with great customer service. See you again next year :)
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