I bought 12 plum coloured roses for my mum for Mother’s Day. To say we were beyond delighted is an understatement. They were, and are, stunningly beautiful. The fragrance of the roses hit the... See more
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A beautiful green rose for my beautiful Irish friend for Christmas. She was very pleased to receive the gift. And sent me photos straight away. So two happy friends. Eternal petal are excellence a... See more
I am very, very pleased with my rose. The quality of the rose is excellent, the delivery by Royal Mail was perfect too! I absolutely love it. Thank you so much.
All I can say is that from start time to finish it was all 100percent except for a very little problem with the gift cards I am more than happy..
Company details
Written by the company
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Contact info
London, United Kingdom
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4.0
Great
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Fabulous Roses. Trustworthy company
I have had several roses for my daughter all fabulous. On the last occasion the rose had been damaged in transit.
I contacted the company and sent pics. They sent out a replacement and my daughter was thrilled.
You can learn more about a company when things go wrong and I have to say a very good and trustworthy seller 5 stars
August 16, 2024
Unprompted review
Reply from Eternal Petals
Hello Jane,
|
Thank you so much for your wonderful review and for being such a loyal customer!
We're so glad we could quickly resolve the issue and that your daughter was thrilled with the replacement rose. We truly appreciate your understanding, and your kind words mean a lot to us.
It’s always our priority to make sure every experience is a positive one, even when things don’t go as planned.
Thank you again for your trust and support! 🌹✨
Best Wishes
EP Team
It’s so lovely I’m going to order a…
It’s so lovely I’m going to order a blue one for my daughter who lost her baby last Sep love them x
September 19, 2024
Unprompted review
Reply from Eternal Petals
Hello Julie,
Thank you so much for your kind words.
We're truly sorry for your daughter's loss, and we hope the blue rose brings her comfort and peace during this difficult time.
If you need any assistance with your order or have any special requests, please don't hesitate to reach out.
Sending our best wishes to you and your family. 💙
Best Wishes
EP Team
Delivered to the wrong person and on…
Delivered to the wrong person and on the wrong date first and the the second time delivered on the wrong date again
August 28, 2024
Reply from Eternal Petals
Hello Jon,
Upon checking, we see that the order was placed using Royal Mail 48 as the shipping method. When the order is placed using Royal Mail 48 we ship the order in advance to match the delivery date. We don't guarantee the delivery date for Royal mail. We request you to please place the order using DPD/DHL next working day option in future so that we can deliver the order on exact date.
Best Wishes
EP Team
There was no problem with the timing
There was no problem with the timing, but the glue at the bottom of the flowers didn't hold, causing them to fall apart when they arrived.
September 2, 2024
Reply from Eternal Petals
Hello Matt,
Please accept our apologies for the inconvenience.
We've resolved your issue via chat. Please let us know if you need any further support.
Best Wishes
EP Team
Very poor product arrived broken
Very poor product arrived broken. No replies to emails and I spent twenty minutes trying to get someone to answer the phone.
Now contacting credit card company. Will not recommend these people to anyone.
August 23, 2024
Unprompted review
Reply from Eternal Petals
Hello Banconsdozen,
Please accept our apologies for the inconvenience.
We request you to please contact us on our email support@eternalpetals.com so that we can look into it and help you out.
Please be assured that we're always here to help you.
Best Wishes
EP Team
Reply from Eternal Petals
Dear Rebecca,
Thank you for your wonderful review! We're delighted that you love your Eternal Petals rose and that it met your expectations for quality and appearance.
If you have any questions or need further assistance, please don't hesitate to reach out.
Enjoy your beautiful rose! 🌹✨
Best Wishes
EP Team
Just had one delivered to my daughter…
Just had one delivered to my daughter for her 40th birthday.
She was absolutely delighted with it.
Easy to order and great delivery.
August 5, 2024
Reply from Eternal Petals
Dear Belinda,
Thank you for your lovely review!
We’re so happy to hear that your daughter loved her Eternal Petals rose for her 40th birthday. It’s wonderful to know that you found the ordering process easy and the delivery great.
If you need anything else, we’re here to help.
Thank you for choosing us for such a special occasion! 🌹🎉
Best Wishes
EP Team
Reply from Eternal Petals
Dear Stephanie,
Thank you for your lovely review!
We're delighted to hear that you found our service beautiful and that you had a great experience with our customer service.
We look forward to serving you again in the future. If you need any assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best Wishes
EP Team
Birthday Gift
Start to finish easy to use website order and payment was simple and delivery took place as requested 5 stars.
July 22, 2024
Reply from Eternal Petals
Dear Mr. Roberts,
Thank you for your fantastic review!
We're delighted to hear that you found our website easy to use and that the ordering and payment processes were simple. We're also glad that the delivery met your expectations. Your 5-star rating means a lot to us.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best Wishes
EP Team
Reply from Eternal Petals
Dear Valerie,
We're so happy to hear that you loved our product and service.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
damaged rose in box cant find address…
damaged rose in box cant find address to send it back waste of 36 pounds
July 17, 2024
Reply from Eternal Petals
Hello Carol,
Please accept our apologies for the inconvenience.
We've resolved your issue via email. Please let us know if you need any further help.
Best Wishes
EP Team
Wonderful
Ordered this as a last minute surprise as just an appreciation gift for my wife.at 8 am this morning, arrived 20:00 this evening super impressed. Beautiful rainbow rose. Was finding it difficult to find the perfect last minute gift, on a rare day off. And this immediately caught my eye. As a rare poster on Facebook, she's posted it on there, and others are asking where to get it. So hopefully a few more buyers sent your way. Well deserved. Great find on amazon, she's over the moon, beats chocolate. It got the smile I was hoping for. Awesome.
July 22, 2024
Unprompted review
Reply from Eternal Petals
Hello Carly,
Thank you so much for your wonderful review!
We're thrilled to hear that the rainbow rose brought a smile to your wife's face and made her day special. It's great to know that we could help you find the perfect last-minute gift.
We truly appreciate you spreading the word and recommending us.
If you need anything else or have any questions, please don't hesitate to reach out.
Thank you again for choosing us!
Best Wishes
EP Team
The company took money from my bank…
The company took money from my bank account without my authority for an order I did not make - then told once order dispatched company will not cancel order or give a refund - have had to phone bank to get a new card and they are blocking the company - so no I am not happy and will never use Eternal Petals.
May 29, 2024
Reply from Eternal Petals
Hello Joan,
Upon checking, we see that you have selected yearly subscription plan on 26 May 2023 at 10:22 pm when you first placed the order.
As the subscription was selected hence the order was repeated and shipped to you. As the order was already in transit we'd not be able to cancel the delivery.
However, As per your request we have already cancelled the subscription on the first day of contact i.e Thu 5/30/2024 3:02 PM.
Please reach out to us if you need any further help.
Best Wishes
EP Team
Fast and quality service
Received my order the next day, kept updated with notifications about my order, couldn't fault the service at all.
June 3, 2024
Reply from Eternal Petals
Dear Kevin,
We're so happy to hear that you loved our services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I purchased my mother a rainbow rose…
I purchased my mother a rainbow rose about 2 years ago and it’s only just starting to wilt she adores her rose so purchased her a replacement and also purchased a rose for a friend as a wedding gift 5 stars all round
May 31, 2024
Reply from Eternal Petals
Dear Jay,
Thank you so much for your wonderful review!
We're thrilled to hear that your mother adored her rainbow rose for so long and that you've come back to purchase a replacement as well as a wedding gift for a friend. It means a lot to us that our roses have been a cherished part of your special moments.
We appreciate your continued support. If you need anything else, please don't hesitate to reach out.
Best regards,
EP Team
As a first time user I had some trepidation
As a first time user I had some trepidation, but in the end the experience was excellent. The roses arrived on time in perfect condition with all the correct packaging, and most importantly, the recipient was delighted. Thank you, Eternal Petals.
May 29, 2024
Reply from Eternal Petals
Dear Nicholas,
Thank you so much for your wonderful review!
We're delighted to hear that your first experience with us was excellent and that the roses arrived on time and in perfect condition. It's fantastic to know that the recipient was delighted with them.
We truly appreciate your trust and look forward to serving you again in the future. If you need anything else, please don't hesitate to reach out.
Best regards,
EP Team
The rose is great I have it with my…
The rose is great I have it with my late Wife Dorothy on her ashes and with her photograph. So thank you very much for this lovely rose ❤️❤️❤️
May 23, 2024
Reply from Eternal Petals
Hello Douglas,
Thank you so much for your touching review. We're deeply honored that our rose holds such a special place with your late wife Dorothy's ashes and photograph.
Your kind words mean a lot to us, and we're grateful to have been a part of this meaningful tribute.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you again for sharing this with us.
Best regards,
EP Team
They do the job
The experience to the person it was marvellous 5*.
The packing it came broken in one side... 4*.
Arrived in time 5*
It didn't impress me 3*...(maybe is just a personal thing)
Overall it was okay 👍🏻 👌
⭐️⭐️⭐️⭐️
May 16, 2024
Reply from Eternal Petals
Hello Catalin,
Thank you for your honest review.
We're glad to hear that the recipient had a marvellous experience and that the delivery was timely.
We apologize for the issue with the packing being broken on one side and we'll take necessary action with the courier team to avoid it in future.
Thank you for choosing Eternal Petals!
Best regards,
EP Team
Beautiful and superbly presented
From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Seriously folks, if you want a beautiful presented rose that will last for years n years, this is the place to come, I’m far more than a happy customer, I’m an over the moon customer and I WILL RETURN
Definitely 5 🌟
May 21, 2024
Reply from Eternal Petals
Hello Andrew,
Thank you so much for your glowing review!
We're delighted to hear that you had such a positive experience with us, from the swift delivery to the beautiful, vibrant roses. Your kind words truly mean a lot to us. We're thrilled to have exceeded your expectations and look forward to welcoming you back in the future.
If you need anything else, please don't hesitate to reach out. Thank you for your support and for being an over-the-moon customer!
Best regards,
EP Team
Ordered my aunt 4 roses for her 70th…
Ordered my aunt 4 roses for her 70th birthday at least 8 weeks in advance. I sent an email to the team with a delivery date and they were more than happy to accommodate this. Delivery was 2 days early. My Aunt is very pleased with the roses, great value for money, came in a beautiful clear box to keep them clean yet on display
May 17, 2024
Reply from Eternal Petals
Dear Natalie,
Thank you so much for your wonderful review! We're thrilled to hear that your aunt is pleased with the roses and that they arrived in good time for her 70th birthday.
We strive to accommodate special requests and ensure timely delivery, and we're glad we could meet your expectations.
Eternal Petals wishes your Aunt a very Happy Birthday in Advance.
If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
EP Team
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