Eternal Wigs  Reviews 156

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the products, highlighting the natural look, softness, and high quality of the human hair wigs. Many appreciate the helpful and kind staff, who provide excellent service and support, making the process comfortable and reassuring. However, some people were dissatisfied with the customer service, reporting issues with communication and a lack of resolution for problems. A few customers also mentioned receiving wigs that appeared used, dirty, or faulty, which caused significant distress, especially for those undergoing medical treatments.

What people talk about most

Product

People report positive experiences with product, often praising the natural look and feel of the wigs, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Quality

Consumers find quality to be positive, with many praising the natural look, softness, and realistic... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the kind, patient, and supportive... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Well due to the fact that I still do not have my product that is now 5 days past the day it was supposed to be here I am not very happy. I'm the past when I ordered I knew it would be 30 days until... See more

Company replied

Rated 5 out of 5 stars

This company has completely restored my confidence. The wig looks so natural that no one can tell I’m wearing one! The salon in Scotland is fantastic—professional, clean, and very welcoming. The staff... See more

Rated 5 out of 5 stars

Gorgeous solution from the team to make losing my own hair more manageable. I’ve now purchased several wigs and they’re just incredible, so far undetectable which has been such a confidence boost -... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Contact info

3.4

Average

TrustScore 3.5 out of 5

156 reviews

5-star
4-star
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1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service from Eternal Wigs

I have bought two wigs from Eternal Wigs. They are very pleasant to work with, very helpful abs professional, even taking time to check in on you which goes beyond anything you’d expect from a supplier.
Their units are gorgeous, I have bought two wigs, both shipped and arrived when scheduled to, and well packaged.

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

I love my wig

I love my wig! It has beautiful color, hair is soft and construction is perfect. It looks gorgeous and natural. The order was processed and shipped fast - I couldn't ask for more. Thanks Katie!

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing hair and customer service

Amazing customer service. Most willing to help find the best solutions for the customer, quick replies and just generally very forthcoming. And the wigs… They are so, so cool. Beautiful style and super soft material. It’s a lot of hair, but in a good way :-)

April 28, 2022
Rated 5 out of 5 stars

Amazing quality

This was my first wig purchase and it is so difficult to judge about quality. I am happy I bought 'Millie' from this store. The quality was superb, I loved the flow and the bounce of the hair, just like how healthy natural hair would do. Everyone who saw it, wants to buy the same piece for themselves :)

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Amber synthetic wig - stunning

Amber synthetic wig , what can I say she’s stunning. I ordered one a few weeks ago and loved it so much I ordered another.The fibres are amazing, colour stunning and it’s wears so well for a synthetic.Has a very glam look to it . Katie is fabulous and responds so quickly to queries. ❤️

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

I have purchased a couple of 100%human…

I have purchased a couple of 100%human hair wigs. Looks and feels beautiful... Katie who was on WhatsApp was absolutely amazing . It was my first time wearing a wig so helped me through the process. Look on the sale items you can get a bargain .. I will be ordering more from here..

March 4, 2022
Rated 1 out of 5 stars

I ordered this wig as it looked nice

I ordered this wig as it looked nice, only when it came it was nothing like what you advertised. It looks really cheap and the quality is awful. I have asked to send it back, only to receive a rude replys saying they don't accept returns etc!! It's a lot of money for me to waste, when as a wig wearer I have no choice but to order online and hope it suits me, not every wig looks good on me so it's a risk, but every wig I've purchased from "professional" wig retailers, whether good or bad, have followed up and cared about my purchase, asking if I like it or not, and I have been able to return.
So basically, I can't wear this wig from you as it looks absolutely ridiculous on me and resembles dolly hair, it's an awful piece!!! Shocking service and awful product

February 1, 2022
Eternal Wigs  logo

Reply from Eternal Wigs

Hello
I am sorry to hear you are unsatisfied with your order.We always aim for customer satisfaction.
We will listen to this feedback
Thanks

Rated 5 out of 5 stars

Amazing

Can’t rate Eternal Wigs enough! When I contacted them for advice they answered quickly, professionally and friendly. Ordered the wig and I got a few updates in regards to the postage. Postage was brilliant had the wig Just over 3 weeks after I ordered, this did include Christmas so was really impressed. The wig itself is stunning, it looks and feels amazing my daughter loves it, so like her natural hair colour!

January 13, 2022
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Reply from Eternal Wigs

Thank you so much for this lovely review.I am glad you are pleased.

Rated 5 out of 5 stars

Absolutely delighted with my order!!i…

Absolutely delighted with my order!!i was on a budget but wanted a nice enough wig.I took the plunge and bought it and I wasn’t disappointed at all.I spoke to Lilly from the Eternal wigs team and she was very helpful.
Thanks again

December 13, 2021
Rated 1 out of 5 stars

My wigs never arrived and when I…

My purchase never arrived and when I messaged I got ignored and probably blocked from emails. The sellers response is that it’s not their fault . When you Run a business (as I do) you always make sure you have insurance or Shiloh g protection as an option . Terrible customer service. I had to leave negative review in order for someone to even address my concern. Maybe an apology and an offer to look Into it would have sufficed . Do not buy here

December 4, 2021
Eternal Wigs  logo

Reply from Eternal Wigs

Dear buyer,you purchased a wig bag and not a wig.We shipped your parcel via our dedicated DHL courier with tracking information sent to you.You stated your home is an apartment and your parcel must have been stolen by someone else since the parcel was delivered to the apartment.Its unfortunate your parcel was picked up by someone else but this is not in any way our fault which was clarified.

Rated 5 out of 5 stars

First and foremost Katie is a wonderful…

First and foremost Katie is a wonderful wig maker who knows her craft. The wig is gorgeous, a perfect fit and a lovely blend of the colors that I requested. Corresponding with Katie was a pleasure and her customer service was amazing. Eternal wigs will be my go to wig salon for all my custom wig needs. If you want that one wig that says, " Yes I look good", this is the place to shop.

November 27, 2021
Eternal Wigs  logo

Reply from Eternal Wigs

Thanks so much Barbara, truly appreciate your patronage and glad our wigs meet expectation.

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