Well due to the fact that I still do not have my product that is now 5 days past the day it was supposed to be here I am not very happy. I'm the past when I ordered I knew it would be 30 days until... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!
Atholl Street, Ph1 5np, Perth , United Kingdom
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sooo happy with the quality of the piece
Well made, good quality hair used
The hairline is super realistic
Very good communication with seller
Will be purchasing again
Thanks Katie!
I have bought two wigs from Eternal Wigs. They are very pleasant to work with, very helpful abs professional, even taking time to check in on you which goes beyond anything you’d expect from a supplier.
Their units are gorgeous, I have bought two wigs, both shipped and arrived when scheduled to, and well packaged.
I love my wig! It has beautiful color, hair is soft and construction is perfect. It looks gorgeous and natural. The order was processed and shipped fast - I couldn't ask for more. Thanks Katie!
Amazing customer service. Most willing to help find the best solutions for the customer, quick replies and just generally very forthcoming. And the wigs… They are so, so cool. Beautiful style and super soft material. It’s a lot of hair, but in a good way :-)
This was my first wig purchase and it is so difficult to judge about quality. I am happy I bought 'Millie' from this store. The quality was superb, I loved the flow and the bounce of the hair, just like how healthy natural hair would do. Everyone who saw it, wants to buy the same piece for themselves :)
I’m very happy with my wig the customer service was brilliant can’t fault them happy customer thanks from Sarah Shuttleworth
Excellent communication and customer service from the seller. The wig is absolutely outstanding so real and authentic looking the color and the construction of the lace are perfect
Amber synthetic wig , what can I say she’s stunning. I ordered one a few weeks ago and loved it so much I ordered another.The fibres are amazing, colour stunning and it’s wears so well for a synthetic.Has a very glam look to it . Katie is fabulous and responds so quickly to queries. ❤️
Amazing wig amazing customer services will definitely recomend
Will be purchasing another defiantly
I have purchased a couple of 100%human hair wigs. Looks and feels beautiful... Katie who was on WhatsApp was absolutely amazing . It was my first time wearing a wig so helped me through the process. Look on the sale items you can get a bargain .. I will be ordering more from here..
I had an emergency where I needed a wig very quickly and eternal wigs helped me picked one and had it sent out within 2 days of my initial message asking for help. Absolutely brilliant.
I ordered this wig as it looked nice, only when it came it was nothing like what you advertised. It looks really cheap and the quality is awful. I have asked to send it back, only to receive a rude replys saying they don't accept returns etc!! It's a lot of money for me to waste, when as a wig wearer I have no choice but to order online and hope it suits me, not every wig looks good on me so it's a risk, but every wig I've purchased from "professional" wig retailers, whether good or bad, have followed up and cared about my purchase, asking if I like it or not, and I have been able to return.
So basically, I can't wear this wig from you as it looks absolutely ridiculous on me and resembles dolly hair, it's an awful piece!!! Shocking service and awful product

Reply from Eternal Wigs
Can’t rate Eternal Wigs enough! When I contacted them for advice they answered quickly, professionally and friendly. Ordered the wig and I got a few updates in regards to the postage. Postage was brilliant had the wig Just over 3 weeks after I ordered, this did include Christmas so was really impressed. The wig itself is stunning, it looks and feels amazing my daughter loves it, so like her natural hair colour!

Reply from Eternal Wigs
Absolutely delighted with my order!!i was on a budget but wanted a nice enough wig.I took the plunge and bought it and I wasn’t disappointed at all.I spoke to Lilly from the Eternal wigs team and she was very helpful.
Thanks again
My purchase never arrived and when I messaged I got ignored and probably blocked from emails. The sellers response is that it’s not their fault . When you Run a business (as I do) you always make sure you have insurance or Shiloh g protection as an option . Terrible customer service. I had to leave negative review in order for someone to even address my concern. Maybe an apology and an offer to look Into it would have sufficed . Do not buy here

Reply from Eternal Wigs
First and foremost Katie is a wonderful wig maker who knows her craft. The wig is gorgeous, a perfect fit and a lovely blend of the colors that I requested. Corresponding with Katie was a pleasure and her customer service was amazing. Eternal wigs will be my go to wig salon for all my custom wig needs. If you want that one wig that says, " Yes I look good", this is the place to shop.

Reply from Eternal Wigs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.