Joanne was brilliant! She made my first time buyer experience easy, explaining anything I did not understand, she was always responsive and even would get back to me when I would message her in the... See more
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Joanne was so helpful from start to finish when we were applying for our mortgage. As first-time buyers, she helped us with any questions we had, big or small, and always replied to emails promptly an... See more
I can’t thank Joanne enough for all her help. As a sole parent, she really took the time to understand my situation and found the right mortgage to suit me. She’s been incredibly patient and suppor... See more
Company replied
At the ripe old age of 44, it looks like I'm finally going to own my own home. As a neurodivergent woman with three separate income streams, I truly believe this wouldn't have been possible without Jo... See more
Company replied
Company details
Written by the company
We’re Elysian Trust Financial. Your whole of market mortgage, insurance, and equity release specialists based in Sandwich, Kent (and available UK-wide via Zoom). Whether you’re buying your first home, refinancing, or exploring later life lending, we’re here to guide you through every step; with heart, clarity, and expert advice that puts you first. Our roots go deep; from a background in healthcare to years of hands on mortgage admin, we’ve seen how important genuine care is in moments that matter. That’s why compassion is at the core of what we do. After working for other firms, we saw what was missing, a brokerage that truly listens. So we built one. At Elysian, we go the extra mile, not because we have to, but because it’s who we are. We don’t just advise. We support. We explain. We empower.
Contact info
United Kingdom
- etfinancial.co.uk
Joanne was so helpful and did a brilliant job
Joanne was brilliant! She made my first time buyer experience easy, explaining anything I did not understand, she was always responsive and even would get back to me when I would message her in the most inconvenient times and even sorting insurance quotes for me,She definitely goes above and beyond and I have already recommended her to friends and family.
Joanne was recommended to me by a work colleague and I'm glad I took there advice.
Joanne was so helpful from start to…
Joanne was so helpful from start to finish when we were applying for our mortgage. As first-time buyers, she helped us with any questions we had, big or small, and always replied to emails promptly and with lots of detail / explanations. She was proactive in constantly trying to find us the best rates and deals and we are very happy with our mortgage.
Joanne has been wonderful throughout…
Joanne has been wonderful throughout the mortgage process, and it has been so valuable during an awful separation, helping me with the strength to move forward and get a home for my and my child. She is proactive, always available, open and honest. Thank you so much!
Joanne was kind and compassionate in a…
Joanne was kind and compassionate in a horrible situation as well as doing a great job
I can’t thank Joanne enough for all her…
I can’t thank Joanne enough for all her help. As a sole parent, she really took the time to understand my situation and found the right mortgage to suit me.
She’s been incredibly patient and supportive throughout — even when I had to pull out of one property, find another, and my income changed partway through the process. Nothing was ever too much trouble, and she kept me informed and reassured the whole way through.
Getting the email to confirm everything was sorted was such a relief. I’m so grateful for all her hard work and would highly recommend Joanne to anyone looking for a mortgage advisor who genuinely cares.

Reply from Elysian Trust Financial Ltd

Reply from Elysian Trust Financial Ltd
Remortgaging as a single parent.
As a newly single parent trying to navigate life and securing the house for my children to stay in, Joanne was kind, friendly and supportive. Without her help I do not believe I would have been able to secure a mortgage to enable me to keep the children in their family home.
Always approachable and polite I would highly recommend Joanne with any mortgage matters you may have.
Thank you for all of your support!

Reply from Elysian Trust Financial Ltd
Joanne has been wonderful throughout…
Joanne has been wonderful throughout our remortgage experience. She made the process of finding us a new mortgage simple and easy and secured us a good new rate. She also managed to get the rate down again whilst we were underway with the remortgage process which was a welcomed surprise.
She kept in touch regularly and was always available to answer our questions. We stumbled across a few hurdles in the process due to solicitor faults which were stressful but Joanne went above and beyond to help chase and resolve these issues even though she didn’t have to.
She’s helped us with new policies to keep us protected against any unexpected circumstances in the future which is reassuring.
A five star service that we would highly recommend. Will definitely use Joanne again in the future. Thank you very, very much!

Reply from Elysian Trust Financial Ltd
Highly recommend!
Thank you for helping me and my partner with our remortgage and paying off our help to buy. You answered every question with no judgement. Even the silliest of questions you were happy to help me with. I have recommended you to my sister and next door neighbour. Thank you again!

Reply from Elysian Trust Financial Ltd
Joanne was extremely pleasant and…
Joanne was extremely pleasant and helpful to deal with.
We didn't proceed with a mortgage application on this occasion but we were extremely grateful for the advice and guidance Joanne gave us.

Reply from Elysian Trust Financial Ltd
A great service from Joanne!
Joanne was so helpful in providing advice relating to obtaining a mortgage as a single mum. She helped me with mortgage raising capacity documents for court and was extremely efficient.

Reply from Elysian Trust Financial Ltd
Jo was amazing from the start
Jo was amazing from the start.
Advising on all of our options and when a new rate would be coming out she would explore all the options to make sure we got the best deal. I find the whole mortgage process a tad stressful so having Jo there was the perfect support we needed. 100% would recommend using her!

Reply from Elysian Trust Financial Ltd
Re-Mortgage - made easy
Joanne recently helped me remortgage my home which can be a daunting prospect as a single parent. Joanne made all of this easy and stress free. Finding me the best options, advising on debt management and consolidation. Communication was excellent and knowing what was needed and what to expect every step of the way. I can't thank Joanne enough.

Reply from Elysian Trust Financial Ltd
Joanne is honestly amazing
Joanne is honestly amazing. She helped me not only find the right remortgage for me, but also the correct insurances I needed. She made sure everting was tailored to my individual needs and found the best price for the most efficient company for me. I can 1000% recommend Joanne.

Reply from Elysian Trust Financial Ltd
Expertise, professionalism and patience
Where do I begin! Joanne's professionalism, patience, expertise and flexibility has meant I have secured a mortgage offer. Meaning we can remain in the security of our family home. I cannot recommend enough.

Reply from Elysian Trust Financial Ltd
Fantastic service!
Joanne has truly been so amazing and helpful. I don't understand mortgages and all the financial things, and Jo made everything so simple and sorted it all out for me. She was efficient and communication was great. Thanks so much.

Reply from Elysian Trust Financial Ltd
Joanne Pay M&P (Would Reccommend)
This is the First time using Joanne and she has been fantastic!
She’s been on the ball, contacting us when she’s found better rates and switching us from deal to deal.
My wife and I couldn’t have asked for a better broker.
Thanks Joanne, we will be back again for sure.

Reply from Elysian Trust Financial Ltd
Clear, prompt and helpful arranging remortgage
This was my second time working with Joanne. Very clear, prompt and helpful in arranging my remortgage. Strongly recommended.

Reply from Elysian Trust Financial Ltd

Reply from Elysian Trust Financial Ltd
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