Joanne was brilliant! She made my first time buyer experience easy, explaining anything I did not understand, she was always responsive and even would get back to me when I would message her in the... See more
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Joanne was so helpful from start to finish when we were applying for our mortgage. As first-time buyers, she helped us with any questions we had, big or small, and always replied to emails promptly an... See more
I can’t thank Joanne enough for all her help. As a sole parent, she really took the time to understand my situation and found the right mortgage to suit me. She’s been incredibly patient and suppor... See more
Company replied
At the ripe old age of 44, it looks like I'm finally going to own my own home. As a neurodivergent woman with three separate income streams, I truly believe this wouldn't have been possible without Jo... See more
Company replied
Company details
Written by the company
We’re Elysian Trust Financial. Your whole of market mortgage, insurance, and equity release specialists based in Sandwich, Kent (and available UK-wide via Zoom). Whether you’re buying your first home, refinancing, or exploring later life lending, we’re here to guide you through every step; with heart, clarity, and expert advice that puts you first. Our roots go deep; from a background in healthcare to years of hands on mortgage admin, we’ve seen how important genuine care is in moments that matter. That’s why compassion is at the core of what we do. After working for other firms, we saw what was missing, a brokerage that truly listens. So we built one. At Elysian, we go the extra mile, not because we have to, but because it’s who we are. We don’t just advise. We support. We explain. We empower.
Contact info
United Kingdom
- etfinancial.co.uk
Joanne is by far the best mortgage…
Joanne is by far the best mortgage advisor we have seen. Highly recommended!

Reply from Elysian Trust Financial Ltd
Great service
Great service, very quick and easy to use, Joanne was so helpful with any questions we had, easy contactable. Will definitely recommend or use again.

Reply from Elysian Trust Financial Ltd
Joanne was brilliant with helping me…
Joanne was brilliant with helping me remortgage, she kept me in the loop at all times and explained all of my options thoroughly. I wouldn’t hesitate to use her again in the future. Thank you

Reply from Elysian Trust Financial Ltd
Joanne is so professional and knowledgeable
Joanne is so professional, so knowledgeable and very quick to respond. She came up with so many options which we had not considered and made the whole process easy to understand - we would highly recommend

Reply from Elysian Trust Financial Ltd
Joanne was amazing every step of the way
Joanne was amazing every step of the way, always on the lookout for better deals and making sure we got the best one possible. I'd totally recommend working with her, and I'll definitely reach out to her again in the future.

Reply from Elysian Trust Financial Ltd
Joanne was patient and knowledgeable in…
Joanne was patient and knowledgeable in recommending suitable products for my remortgage. She was happy to take on board aspects that I felt would be useful, such as the lenders having an app. Despite the mortgage market being very volatile, her advice steered me to the best option for my needs, and her willingness to continue to check rates as they fluctuated, meant that I secured my mortgage at a favourable rate.
I wouldn’t hesitate to recommend Joanne!

Reply from Elysian Trust Financial Ltd
Outstanding
Joanna went above and beyond in helping me with my remortgage and taking out more capital.
Past mortgage advisors I have had always seem abrupt and just want your money.
Joanne was very patient and professional, I highly recommend

Reply from Elysian Trust Financial Ltd
Fantastic service
Fantastic service, always happy to answer questions, very friendly, made me feel completely at ease. Joanne advised on the perfect protection setup to suit my needs.

Reply from Elysian Trust Financial Ltd
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