Ethical Bedding Reviews 358

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and luxurious feel of the products, particularly the eucalyptus sheets and pillowcases, noting their softness, breathability, and durability even after multiple washes. Many appreciate the company's strong ethical stance, valuing their commitment to ethically sourced materials and sustainable production practices. People often highlight the excellent customer service, describing it as helpful, communicative, and responsive to issues. However, some customers experienced significant issues with their orders, including missing items, incorrect colors, and prolonged delays in delivery. A few reviewers also reported a lack of responsiveness from customer service regarding these order problems, leading to frustration and unfulfilled purchases.

What people talk about most

Product

Consumers find the product to be of high quality and very satisfying. Many reviewers praise the eucalyptus... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious softness,... See more

Ethics

People report positive experiences with ethics. Customers consistently praise the company's commitment to... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment. While some customers praise quick delivery and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the outstanding and great... See more

Based on these reviews

Rated 5 out of 5 stars

I've bought eucalyptus sheets and pillowcases from Ethical Bedding in the past and love them so much for their high quality and silky soft feel. This time I bought more pillowcases because they ar... See more

Rated 5 out of 5 stars

I invested in 3 new duvets about a year ago. Decided to revamp everyone’s bedding, especially with 2 teenage sons who constantly complained of over-heating. I wanted to write an update because it’s be... See more

Company replied

Rated 5 out of 5 stars

Best pillows i have ever had. I tried so many pillows of all prices and as a last resort tried these. One pillow replaced my two. So comfortable and supportive. My husband has now switched his two for... See more

Company replied

Rated 5 out of 5 stars

Ethical Bedding is genuinely the only bedding I buy now. The quality is exceptional, soft, breathable, and beautifully made, and it somehow gets even better after every wash. What really sets them... See more

Company replied


Company details

  1. Bedding Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Home Goods Store
  5. Mattress Store

Written by the company

Designed to be more than just luxurious and more than just sustainable. Our luxury bedding and sleep products create a feeling of wellness whilst helping the natural world thrive. Eucalyptus silk is our speciality which has all benefits of silk for your skin and hair, but is easier to care for and cruelty free. Our range includes fitted sheets, flat sheets, duvet covers, pillowcases, bedding bundles, duvets, pillows, blankets, throws, mattresses, recovery/pregnancy pillows, pyjamas, loungewear, natural home fragrances and scented candles. We specialise in innovative textiles such as eucalyptus and bamboo, which are designed by sleep experts to specifically create the most scientifically sophisticated sleep products. We are an award-winning BCorp and donate at least 1% of our revenue to global sustainability initiatives. You can find out more about us here: https://ethicalbedding.com/pages/about-ethical-bedding


Contact info

4.0

Great

TrustScore 4 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am in love with the luxury of the…

I am in love with the luxury of the products I don’t want to get out of bed ! Very high quality and super soft - I ordered king size fitted sheet , duvet and pillowcases and I am so happy . Recommend it without a doubt !

March 25, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Seema

Thanks so much for shopping with us and leaving a 5* review!

We just launched a referral mechanism here: https://ethicalbedding.com/pages/referrals

So you can save money on your next shop with Gift Cards when referring friends and family.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Peace of Mind & Body

I ordered a set of pillow cases first as two things drew me to this company above all else, their ethical and sustainable product and the affordable silk fabric texture. The fabric works great at reducing the friction on the body/night clothes making it easier to turn in bed and for me, less rub on my hair being challenged by chemo. From the initial pillow cases I now have the full set and it's an absolute delight to snuggle into and so easy to ease my restless sleeps. My husband and I have always used single beds together as a superking (no fighting over quilts), so it would be great if the pretty colours that are made in doubles and above can also be available in singles.

February 27, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Angela

Thanks so much for shopping with us and leaving a 5* review!

It really is the most gorgeous fabric for sleep - delighted that you are able to get a more restful sleep as a result.

We are looking at other colours and textiles too, so stay tuned by email and SMS.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

My wife is obsessed with the natural…

My wife is obsessed with the natural cologne. It's great value as well with buy 2 get 1 free. Really nice blend of essential oils. Thanks!

March 18, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Ian

Thanks for shopping with us and leaving a 5* review!

Delighted to hear that you're loving them - we will send out a product review request soon.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Rose bedding

I purchased a duvet cover, fitted sheet and pillow case in Rose. It arrived quickly and in a beautiful cover made in the same fabric. The colour has a slight peachy hue which fits in well with my decor. I delayed my review as I wanted to see how it washed and dried. It came out beautifully and the silky smooth texture feels very luxurious. It also helps me with temperature regulation in a way pure cotton did not. I highly recommend these products. Thank you!

December 1, 2023
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Reply from Ethical Bedding

Hey Yasmin

Thanks for shopping with us and leaving a 5* review!

Wonderful to hear that your sleep is improving already.

The texture of the sheets will change and soften in time but will always have that luxurious feel.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Good product

Good product, quick delivery

February 10, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Alex

Thanks so much for shopping with us and leaving a 5* review!

Please share your experience with friends and family - it's a great way to help us grow.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Excellence

Excellence

February 25, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Arsenii

Thanks so much for shopping with us and leaving a 5* review!

Please share your experience with friends and family - it's a great way to help us grow.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Delivered promptly and beautiful…

Delivered promptly and beautiful quality bed cover.

February 6, 2024
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Reply from Ethical Bedding

Hey Rebekah

Thanks so much for shopping with us and leaving a 5* review!

Please share your experience with friends and family - it's a great way to help us grow.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Impressed by product

Great information on site and product quality excellent

February 5, 2024
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Reply from Ethical Bedding

Hey Camilla

Thanks so much for shopping with us and leaving a 5* review!

Please share your experience with friends and family - it's a great way to help us grow.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Great communication regarding the order…

Great communication regarding the order and delivery details.
Duvet arrived when scheduled.
Packaged well.
Great duvet, would highly recommend.

February 5, 2024
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Reply from Ethical Bedding

Hey Margie

Thanks so much for shopping with us and leaving a 5* review!

Please share your experience with friends and family - it's a great way to help us grow.

Sleep well

Ethical Bedding

Rated 1 out of 5 stars

Disappointing customer service

I ordered bedding in the wheat colour and also in white. I like the white in the silky fabric but I don't like the wheat colour I think it would be better in a more rustic texture and would like to return or exchange it. I contacted the company to request an exchange through the returns portal to receive an email to say my request is "being considered". However 2 weeks later and I have still heard nothing. It is impossible to speak to anyone as there are no phone contact details and they have not responded to any of the emails I have sent subsequently. I have not received the returns label and I am not prepared to post the bedding back at my own expense if I am then not refunded.

16.2.24 Thank you for your reply and I have now received my returns label and look forward to being refunded for my purchase.

February 7, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Roxanne

Thanks for shopping with us.

Honestly, we are small team and the person responsible for support and returns hasn't been working this past week or so.

There should have been contact made now via the return portal or you can try: support@ethicalbedding.com.

Apologies for the delay and hope to speak soon,

Ethical Bedding

Rated 5 out of 5 stars

Prompt Delivery, Great Product

The pillows arrived beautifully packed and very, very quickly. They feel fantastic and we are looking forward to using them once our new mattress has arrived tomorrow. Impressed so far.

February 8, 2024
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Reply from Ethical Bedding

Hey Veronica

Thanks so much for shopping with us and leaving a 5* review.

You're in for a treat.

Sleep well,

Ethical Bedding

Rated 3 out of 5 stars

Silky cover, lumpy fill…

The eucalyptus cover is very silky but the bamboo fill is lumpy and takes forever to dry after washing. Not the quality I was expecting.

And then I got the reply from Ethical Bedding, insinuating that I did not wash it properly! It was a mattress protector, not a duvet or pillow, and I followed the washing instructions precisely.

February 10, 2024
Unprompted review
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Reply from Ethical Bedding

Hey there!

We would love to help resolve this but we cannot do it via Trustpilot.

Could you please email support@ethicalbedding.com? (stating order number and details)

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Would definitely recommend

I was using silk sheets for my allergies but looking for something alternative that is a bit more durable and less expensive. These sheets meet my expectations. It’s really soft and has a slight sheen. I ordered single sheets set for my son as well. I will definitely order more!

January 29, 2024
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Reply from Ethical Bedding

Hey Christina

Thanks so much for shopping with us and leaving a 5* review.

Our sheets really are fabulous - delighted to hear that you and your son are enjoying them.

Sleep well,

Ethical Bedding

Rated 1 out of 5 stars

Have had problems with the quality of…

Have had problems with the quality of my pillowcases so returned at my own cost. No email to say I will get a refund and no response from two of my emails. No refund has arrived yet. They seem to be uncontactable.

January 31, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Amber

We have no trace of your order or communications. Are you sure that you have reviewed the correct company?

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

So I have been following these guys for…

So I have been following these guys for a while since seeing them on Dragons Den I believe, anyway I have started my journey with a super king bottom sheet, I am going to be ordering up a full set for sure, it’s just out of this world, can’t wait to get in tonight, also put in my bed straight from the fabulous bag

February 2, 2024
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Reply from Ethical Bedding

Hey Mark

Thanks so much for shopping with us and leaving a 5* review.

We try not to have favourites - but this is one of our favourite customer reviews. You're the best!

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Love the duvet

Love the duvet, bit pricey but good quality

January 22, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Gwen

Thanks so much for shopping with us and leaving a 5* review.

Delighted to hear that you are happy with the quality!

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

They have a wonderful blanket😍 I loved…

They have a wonderful blanket😍 I loved the quality and colors, I recommend it to everyone😍

January 22, 2024
Unprompted review
Ethical Bedding logo

Reply from Ethical Bedding

Hey Tansu

Thanks so much for shopping with us and leaving a 5* review.

Really appreciate you recommending us to friends and family - it's the best way to help our business grow.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Absolutely stunning and super soft…

Absolutely stunning and super soft eucalyptus bed throw. Washes beautifully and looks very luxurious.

January 8, 2024
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Reply from Ethical Bedding

Hey Julia

Thanks so much for shopping with us and leaving a 5* review.

So happy that you're loving your bed throw!

Sleep well,

Ethical Bedding

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