Ethical Bedding Reviews 358

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and luxurious feel of the products, particularly the eucalyptus sheets and pillowcases, noting their softness, breathability, and durability even after multiple washes. Many appreciate the company's strong ethical stance, valuing their commitment to ethically sourced materials and sustainable production practices. People often highlight the excellent customer service, describing it as helpful, communicative, and responsive to issues. However, some customers experienced significant issues with their orders, including missing items, incorrect colors, and prolonged delays in delivery. A few reviewers also reported a lack of responsiveness from customer service regarding these order problems, leading to frustration and unfulfilled purchases.

What people talk about most

Product

Consumers find the product to be of high quality and very satisfying. Many reviewers praise the eucalyptus... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious softness,... See more

Ethics

People report positive experiences with ethics. Customers consistently praise the company's commitment to... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment. While some customers praise quick delivery and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the outstanding and great... See more

Based on these reviews

Rated 5 out of 5 stars

I've bought eucalyptus sheets and pillowcases from Ethical Bedding in the past and love them so much for their high quality and silky soft feel. This time I bought more pillowcases because they ar... See more

Rated 5 out of 5 stars

I invested in 3 new duvets about a year ago. Decided to revamp everyone’s bedding, especially with 2 teenage sons who constantly complained of over-heating. I wanted to write an update because it’s be... See more

Company replied

Rated 5 out of 5 stars

Best pillows i have ever had. I tried so many pillows of all prices and as a last resort tried these. One pillow replaced my two. So comfortable and supportive. My husband has now switched his two for... See more

Company replied

Rated 5 out of 5 stars

Ethical Bedding is genuinely the only bedding I buy now. The quality is exceptional, soft, breathable, and beautifully made, and it somehow gets even better after every wash. What really sets them... See more

Company replied


Company details

  1. Bedding Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Home Goods Store
  5. Mattress Store

Written by the company

Designed to be more than just luxurious and more than just sustainable. Our luxury bedding and sleep products create a feeling of wellness whilst helping the natural world thrive. Eucalyptus silk is our speciality which has all benefits of silk for your skin and hair, but is easier to care for and cruelty free. Our range includes fitted sheets, flat sheets, duvet covers, pillowcases, bedding bundles, duvets, pillows, blankets, throws, mattresses, recovery/pregnancy pillows, pyjamas, loungewear, natural home fragrances and scented candles. We specialise in innovative textiles such as eucalyptus and bamboo, which are designed by sleep experts to specifically create the most scientifically sophisticated sleep products. We are an award-winning BCorp and donate at least 1% of our revenue to global sustainability initiatives. You can find out more about us here: https://ethicalbedding.com/pages/about-ethical-bedding


Contact info

4.0

Great

TrustScore 4 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not warm... zero tog rating.

My review is for the navy bottle blanket/quilt, which I've owned for 6mths now. I've placed reviews on the ethical bedding website but they haven't been published for some reason?
I've owned the blanket which is actually a quilt for 6mths now.
The only thing good about it is it's size.
It doesn't weigh anything at all and won't keep you warm. All the tiny white fibres have come through to the surface... And the navy has faded to a dirty dull blue.
Grossly overpriced and not fit for purpose.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Love this bedding

Love this bedding. You pay for what you get. It’s like sleeping on a cloud. The bedding is cool on touch but warm and cosy, so I’ve bought more

January 14, 2025
Unprompted review
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Reply from Ethical Bedding

Hi Elaine,

Thank you so much for the lovely review! We’re delighted that you’re enjoying your bedding - “like sleeping on a cloud” is exactly what we aim for.

It’s great to hear you’ve already added more to your collection. We really appreciate your support.

Sleep well,
The Ethical Bedding Team

Rated 5 out of 5 stars

I ordered the soft/medium bamboo…

I ordered the soft/medium bamboo pillows in June, and due to a supply issue the pillows took longer than first thought to arrive. I was kept up to date with delivery and given a £20 voucher too. Once the pillows eventually arrived they were a perfect addition to my medium/firm bamboo pillow. Both are absolutely amazing to sleep on, the soft one is like a squishy mash mellow and the firm ones are a soft cloud. Both are amazing 🤩.

December 16, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Maria,

Thank you for sharing your experience! We’re so glad you love both pillows and that our team kept you informed throughout the process.

It’s wonderful to hear that the comfort and feel lived up to expectations - that’s exactly what we strive for.

Sleep well,
The Ethical Bedding Team

Rated 1 out of 5 stars

Missing order

Like previous customers have mentioned, I’ve received frequent emails asking if I’m sleeping well with my new product, but still no sign of it! Have had 2 follow-up emails advising that dispatch was delayed, but both those deadlines have been missed.
These are expensive products and customer service should be a lot better. Still don’t know if I’m going to receive the order I placed on 12th December…

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant silk eye mask

Really lovely silk eye mask which is very comfortable to wear and blocks out the light 100%

July 3, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Davina,

Thank you for your kind words! We’re so pleased you love your silk eye mask - they really do make a difference for deep, uninterrupted sleep.

We’re grateful for your support and hope it continues to bring you restful nights.

Sleep well,
The Ethical Bedding Team

Rated 1 out of 5 stars

Zero customer service and faulty product…

Zero customer service and response to emails. My disabled daughter bought another set of bedding and the bedding went bobbly after 1 wash. I emailed to enquire what has happened as its expensive stuff and she has a sensory disorder which now renders her almost brand new expensive bedding almost useless to her. Really sad they cannot be bothered to respond in any way to help resolve this.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience, will buy again

I bought bedsheets and a sleeping mask, all excellent products, soft and luxurious. I'm always looking for more ethical options and given the great experience I had with the website, delivery etc. I will definitely be making more purchases!

November 4, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Martin

Thank you so much for sharing your experience!

We’re thrilled you loved the sheets and sleep mask. Our team works hard to create genuinely sustainable, luxurious products, and it means a lot to know that came through.

Thanks again for choosing Ethical Bedding - we really appreciate your support.

Sleep well,

The Ethical Bedding Team

Rated 1 out of 5 stars

I didn’t get part of my order and NO REFUND

I didn’t get part of my order: some arrived, but not the rest. Emailed twice and no reply.
Requested a refund : no reply

Plenty of emails from marketing about how happy I should be with my new products.
But no CUSTOMER SERVICE whatsoever

DO NOT USE!

October 13, 2024
Unprompted review
Rated 2 out of 5 stars

The customer service leaves a lot to be…

The customer service leaves a lot to be desired. I have emailed twice about returning an item I ordered incorrectly in order to swap it and have not had a response.

September 12, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Charlotte

Thanks for shopping with us and apologies for the delay in responding to you!

We have been incredibly stretched lately but happy to have found a resolution.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Duvet and pillow cases - Love them

I have just put onto our bed the new duvet and we love it. It feels wonderful and light but still warm and cosy and the fabric the exterior is made from is so soft it feels like silk. I then sent for two pillowcases and they are exactly the same and feel like silk against my face when I am in bed - a wonderful product

August 26, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Mrs Rowland

Thanks so much for shopping with us and leaving a 5* review!

Delighted to hear you are happy with your purchase and appreciate your support for our business.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Nothing else will do!

So soft on the bed and also on the planet! I have now been back for more three times! Nothing else will do.

August 16, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Sue

Thanks so much for shopping with us and leaving a 5* review!

Delighted to hear you are happy with your purchase and appreciate your support for our business.

Sleep well,

Ethical Bedding

Rated 1 out of 5 stars

Lied About Certifications

Lied about being certified by the Vegan Society and PETA. Their products used 'peace silk' which is also not vegan.

They are amounting a substantial amount of evidence of 'greenwashing' - as shown by the continual abuse of vegan charities' trademarks.

I would question the integrity and validity of their other claims - and any trademark or certification they claim to have until proof is provided for those too.

I am currently awaiting a response from regulatory bodies regarding the misuse of charity certificates and trademarks.

I am an advocate for companies that prioritise ethical and sustainable products, recognising that it is commendable when a business places the planet above profit.

I was initially heartened to see numerous certifications such as B-Corp status and ‘1% For The Planet’ on Ethical Bedding’s website, including the Vegan Society trademark.

However, upon discovering that Ethical Bedding utilised silk—a material contrary to vegan principles—I reached out to the Vegan Society for clarification. To my dismay, I learned that Ethical Bedding has neither permission nor authorisation to use the Vegan Society trademark.

More concerning is that Ethical Bedding explicitly states on their website that they are ‘certified by the Vegan Society’—a statement that has proven to be false.

The Vegan Society trademark is a symbol of trust for vegans, assuring that a product aligns with their dietary needs, lifestyle, and ethical values. The misuse of this trademark not only undermines this trust but also raises questions about what other claims might be exaggerated or untruthful. ‘Greenwashing’ and the manipulation of our perceptions hinder our ability to make genuinely sustainable and ethical choices.

I urge everyone to support products that reduce plastic use and promote sustainability, and that are free from the mistreatment, abuse, and exploitation of animals—including humans.

Yet, Ethical Bedding’s blatant misuse and abuse of a trademark without the consent of the owning organisation sets a dangerous precedent and reveals a troubling lack of transparency.

I am prepared to share the correspondence from the Vegan Society detailing their pursuit of this trademark infringement.

The email responses I received directly from the owner were rather worrying also. Perhaps you should just look up an interview with them as a character reference then decide for yourself if you can trust what this company tells you and sells you.

----

Response to reply from 'Ethical' Bedding:

29/08/2024

Your response fails to address the main issue: your false claims of Vegan Society certification. The Vegan Society has confirmed you do not have their permission to use their trademark, making your statements misleading. You continued to advertise and claim that you were certified as vegan by The Vegan Society despite knowing you were not.

Additionally, your use of silk in your bedding directly contradicts your vegan claims, undermining both the ethical and vegan principles you purport to uphold.

I've also informed PETA about your misleading claims and affiliations. They will likely review the situation to ensure there are no false associations with their name. Thank you for informing me of another misuse of a trademark.

I urge readers to watch the alleged ethical bedding owner's "Dragon’s Den" pitch. The video reveals an alarming detachment from reality and bizarre claims, casting serious doubt on your business and its integrity.

I am baffled as to why the company use this as some sort of marketing or endorsement. I wish I had watched the pitch prior to wasting my time perusing your products.

Given these issues, I call for transparency regarding your certifications and ethical claims. Your track record of misinformation necessitates clear, verifiable proof.

I am glad to have stumbled across this company - in order to flag the misuse of trademarks and the misleading claims - to protect consumers and respected charities.

Other than that, it's been a nightmare.

(As of 6 September 2024 - I have had a confirmation from PETA that 'Ethical Bedding' indeed DO NOT have any authorisation or permission to use their trademark and are not certified by PETA.)

April 16, 2024
Unprompted review
Ethical Bedding logo

Reply from Ethical Bedding

Hey Stuart

Your review is extremely unfair.

For a person who is self-professing to want to improve the world in some way, this isn't a particularly helpful way to go about that.

For context:
1. We were Vegan Society trademark registered up until early 2024 (which costs £thousands and a colossal amount of effort to meticulously demonstrate compliance)
2. We did not renew Vegan Society given the extremely high licencing fees
3. The products have not changed and are still 100% Vegan Society compliant

Additionally:
1. We are PETA registered
2. We are Vegan Friendly registered
3. We are an award-winning certified BCorp
4. We are '1% For The Planet' members

After dropping our license with Vegan Society (even though our products are STILL 100% vegan), we have been aggressively contacted on multiple occasions by Vegan Society scrutinising any link or reference to them on our website or on third party publishers. Given that there are literally thousands of web pages, publications and sources, it would not be feasible for us to scrape the entire internet and then remedy every single one. Notably, this wouldn't even be possible in most instances because we don't own the media ourselves.

The world needs less keyboard warriors and more people taking action towards genuine change through positive business practices and consumer spending.

It might be a sensible starting point to scrutinise your own personal impact on the world rather than nit-picking at a business which is demonstrably creating a more equitable world.

Sleep well,

James (Founder & CEO, Ethical Bedding)

Rated 2 out of 5 stars

Disappointed

I’m a side sleeper and often wake up with lines down my face which can take a few hours to disappear. I was recommended the Eucalyptus silk pillowcase, which I ordered. My order arrived quickly and very well packaged and environmentally friendly so that is a plus for me. But unfortunately the pillowcases for me have not lived up to my expectations. I still feel warm and wake up with lines down my face. For me I feel a little let down.

May 25, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Sarah

Thanks for shopping with us and leaving a review.

We are sorry to hear that you aren't 100% happy with your purchase.

Pillowcases in isolation won't be sufficient to regulate your body temperature sadly because there are so many other factors at play. For example: resting body temperature, room temperature, other bed materials / layers, clothing, etc...

With regards to lines on your face there are again multiple factors at play. For example: what pillows you are using, whether you are using pillow protectors or not, your skin plasticity, etc...

We wish there was a magic wand to fix both of these issues with a pillowcase, but sadly scientific advancements do not yet allow for this.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

I love the pillows and the blanket i…

I love the pillows and the blanket i ordered. My husband did not want to change his pillows then one day he accidentally slept on my pillow and now he wants to buy the same as mine lol

May 27, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Emese

Thanks for shopping with us and leaving a 5* review!

Hope to see you back with us again soon.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Quality pillow cases

Great experience. The website is clear and easy to use. Purchasing was quick and simple, and I had my pillow cases delivered within 48 hours. I've had the pillow cases for about 2 months now and they are great quality, soft, comfortable, durable and easy to wash on a delicate cycle. My sleep has improved and my skin is having fewer issues after waking up. Thank you.

May 23, 2024
Unprompted review
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Reply from Ethical Bedding

Hey Michael

Thanks for shopping with us and leaving a 5* review!

Hope to see you back with us again soon.

Sleep well,

Ethical Bedding

Rated 5 out of 5 stars

Really pleased with bedding best we…

Really pleased with bedding best we have ever had,
Stitched corner on fitted sheet looks to be outside which is strange and stitching on topper not straight
Otherwise bedding is really comfy looks great and we will be ordering more.

May 14, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Eddie

Thanks so much for shopping with us and leaving a 5* review!

We just launched a referral mechanism here: https://ethicalbedding.com/pages/referrals

So you can save money on your next shop with Gift Cards when referring friends and family.

Sleep well

Ethical Bedding

Rated 5 out of 5 stars

Insanely soft and amazing smelling - best bedding I’ve ever had

Literally the softest and most natural smelling bedding I’ve ever come across. My whole room smells like eucalyptus and the sheets are so silky. Worth every penny!!

April 15, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Jessica

Thanks so much for shopping with us and leaving a 5* review!

We just launched a referral mechanism here: https://ethicalbedding.com/pages/referrals

So you can save money on your next shop with Gift Cards when referring friends and family.

Sleep well,

Ethical Bedding

Rated 2 out of 5 stars

Not Impressed

Another company that overpromises and underdelivers with its clever marketing. “Eucalyptus Silk” is just a fancy name for Lyocell which is a synthetic material. The texture is not even silky at all, especially after washing. The material is also extremely hot. I wake up sweating in the night now and it’s only April. I bought it because I thought it would help make me cooler and now I am dreading the summer. My husband says this bedding is a downgrade from our previous linen set from Crate & Barrel and I have to agree. Worst of all they do not offer returns on used bedding so now I am stuck with it. Stick with companies that offer a “100 Night Guarantee” or similar in case you don’t like it. I regret spending so much money on this company.

April 6, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Amy

Thanks so much for shopping with us and leaving a review!

Sorry that we didn't quite live up to your expectations this time...

If you drop an email to support@ethicalbedding.com, we will send over a Gift Card for when we launch our new ranges of textiles later this year.

Sleep well,

Ethical Bedding

Rated 3 out of 5 stars

Ethically disappointed

I've spent a small fortune on a duvet & flat/fitted sheets that I've discovered I'm allergic to. Emailed ethical bedding to be told they are all made up the same in exactly the same way process wise. This is not plausible as sheets are shiny n silky and a rose colour duvet is soft brushed material in silver so if nothing else the dye process will be different. I've been told they don't refund on used products. How your supposed to know if bed linen works for you without trying it I don't know? I have discovered that my nightly over heating is not down to menopause, mattress protectors duvet etc etc but all my ethical bedding as my sheets which I've had for years bamboo from Between The Sheets are fine and the new Bamboo CosyHouse Superking cover is ace n no over heating whatsoever. I also have 2 eucalyptus single covers for weighted blankets from Bambaw i have no issues with! I suspect something in the ethical manufacturing of their eucalyptus make up probably nylon as the prickly heat sensation is exactly what happens to my skin with nylon is the issue. Being disabled and on benefits these were exceptionally costly for me to buy. However, when you suffer with issues due to your skin sensitivities you try what you can to alleviate it as much as possible. So I now have almost 400 quids worth of Bedlinen that's sitting in my blanket box utterly useless to me as they won't refund. Strange as the mattress topper I purchased from PandaLondon is being refunded no questions asked it doesn't suit so its going back no quibble. I won't be using Ethical again

February 2, 2024
Unprompted review
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Reply from Ethical Bedding

Hi Tracey

Thanks so much for shopping with us and leaving a review!

We really value your feedback and sorry that our returns policy doesn't meet your expectations.

Sleep well,

Ethical Bedding

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