Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance. Support was unhelpful, and I had to pay for a taxi myself. They initially agreed to refund but then stopp... See more
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See what reviewers are saying
DO NOT USE !!!! They are rip off artists i booked transportation from Cancun airport paid $149 US we arrived no etransfer to be found. Called their hone # they just hung up on us so we had to book di... See more
Scammers! All the reviews that say the driver never showed and you can’t contact their customer service or get a refund are spot on. Their MO is to take your money upfront, provide friendly communicat... See more
⭐ Scam Warning – Avoid E-Transfers! I booked a shuttle from Cancun Airport to Moon Palace through this company. The confirmation email said to meet at their “meeting point” outside the airport —... See more
Company details
Written by the company
The Best Airport Transportation company, transfers & private Transportation at the best price online in Mexico. Book a ride with eTransfers today!
Contact info
Aeropuerto Internacional de Cancún, Cancun - Chetumal Km 22, 77565, Cancun, Mexico
- +52 998 387 0229
- bookings@etransfers.com
- etransfers.com
Hasn’t replied to negative reviews
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Extremely punctual & professional.
Extremely punctual & professional.. will definitely recommend !
Excellent on time & comfortable!
Airport Shuttle
We had a round trip shuttle from the Cancun airport to our Playa del Carmen hotel. Great driver both directions with a great price for the ride. We will definitely use eTransfers again!
Everything was awesome!
Everything was awesome!! It was a last minute need on Christmas Eve because the hotel backed out of providing their free shuttle. I went on the website and chatted with a representative. He set up my airport transfer quickly and the driver showed up on Christmas morning and was perfect. I felt safe, he spoke enough English to get by and the price was very fair.
Excelente servicio y precio. Excellent service and price!
Mejor precio desde el aeropuerto de Cancún a hotel en Playa Del Carmen y además contaba con descuento. Ni bien salimos del aeropuerto nos estaban esperando con cartel de la empresa y en menos de 5 minutos ya estaba el transporte listo. El conductor fue amable y muy responsable al manejar, solicitando que todos usemos cinturón de seguridad y tapabocas.
Best price from Cancun airport to a hotel in Playa Del Carmen and also had a discount. As soon as we came out of the airport they were waiting with a sign from the company and in less than 5 minutes the transport was ready. The driver was kind and very responsable when driving, requesting everyone to use seatbealts and facemasks.

Reply from eTransfers
Rules Should Be Followed
It's a great and reasonably priced service. However, I tried to book a ride for the same day and found out I couldn't do it through the website. Because I was booking for that same day, I needed to call and book it, which I found a little inconvenient. Still, I was glad I was able to do it even if it was over the phone. My biggest complaint is that my driver was not wearing a mask. When I got in the van, he actually told me that I could take mine off! After chatting with him a while and talking about how terrible everything with COVID was, he actually put it on. But it was very uncomfortable for most of my ride to be in a vehicle (with the windows closed) with someone that wasn't wearing a mask.

Reply from eTransfers
Good communication and price
Good communication and price. I'll use e-transfers again in the future. THX!

Reply from eTransfers
We had an excelente ride from Cancún…
We had an excelente ride from Cancún Airport to Tulum, fast, friendly and efficient

Reply from eTransfers
Good services 👍 and professional …
Good services 👍 and professional they arrived on time
Buen servicio

Reply from eTransfers
There at arrival and on time for…
There at arrival and on time for departure. Very good service by the drivers.
Best service to use!
They were there waiting for me, I had a private vehicle as promised for what I thought was a very reasonable price!

Reply from eTransfers
Thank you for being so flexible with…
Thank you for being so flexible with your scheduling, all the drivers were helpful and very kind - would recommend!

Reply from eTransfers
Excellent service
On time, very nice and great communication. I booked them four times on my last trip and they were very reliable.

Reply from eTransfers
Excellent, no complaints!
They did an excellent job. Vehicle was clean and spacious and the driver drove safely the entire time. It was exactly what I would have hoped for! Thanks

Reply from eTransfers
Everything was very professional and…
Everything was very professional and all drivers were punctual!

Reply from eTransfers
Cancun Trip
We scheduled a trip to Cancun at an all inclusive resort. I booked eTransfers to take us from the airport to the property. We fly standby so we ended up needing to take a later flight. eTransfers was SO responsive and communicative with me while I was needing to make those changes. They immediately responded to my text messages and emails. When we arrived in Cancun, the airport was crazy with drivers. I called the eTransfers representative because I was lost and he stayed on the phone with me for 10 minutes while he navigated me to the area where my driver was supposed to be. He stayed on the phone with me until the driver was standing in front of me. I was super stressed and didn't want to get taken advantage of by another driving company standing outside the airport. eTransfers did an amazing job keep me calm and helping me start off my vacation on a positive note. Our driver was professional and very friendly.
He offered us beverages after our long journey, which we gladly accepted.
We also used them to get back to the airport when we left and they were punctual and professional as well.

Reply from eTransfers
More info needed plz
I would like to get an email asking for my details because I’m going from Playa del Carmen to the airport to Playa?
I have not taken my trip yet, it is in March 2021.

Reply from eTransfers
Will absolutely use again
Will absolutely use again! With an 8:30a flight from Cancun, I did not want to worry about using the bus or a taxi. This was perfect!

Reply from eTransfers
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