eTransfers Reviews 601

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance. Support was unhelpful, and I had to pay for a taxi myself. They initially agreed to refund but then stopp... See more

Rated 1 out of 5 stars

DO NOT USE !!!! They are rip off artists i booked transportation from Cancun airport paid $149 US we arrived no etransfer to be found. Called their hone # they just hung up on us so we had to book di... See more

Rated 1 out of 5 stars

Scammers! All the reviews that say the driver never showed and you can’t contact their customer service or get a refund are spot on. Their MO is to take your money upfront, provide friendly communicat... See more

Rated 1 out of 5 stars

⭐ Scam Warning – Avoid E-Transfers! I booked a shuttle from Cancun Airport to Moon Palace through this company. The confirmation email said to meet at their “meeting point” outside the airport —... See more

Company details

  1. Taxi Service

Written by the company

The Best Airport Transportation company, transfers & private Transportation at the best price online in Mexico. Book a ride with eTransfers today!


Contact info

1.2

Bad

TrustScore 1 out of 5

601 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Airport Shuttle

We had a round trip shuttle from the Cancun airport to our Playa del Carmen hotel. Great driver both directions with a great price for the ride. We will definitely use eTransfers again!

January 1, 2021
Rated 5 out of 5 stars

Everything was awesome!

Everything was awesome!! It was a last minute need on Christmas Eve because the hotel backed out of providing their free shuttle. I went on the website and chatted with a representative. He set up my airport transfer quickly and the driver showed up on Christmas morning and was perfect. I felt safe, he spoke enough English to get by and the price was very fair.

January 1, 2021
Rated 5 out of 5 stars

Excelente servicio y precio. Excellent service and price!

Mejor precio desde el aeropuerto de Cancún a hotel en Playa Del Carmen y además contaba con descuento. Ni bien salimos del aeropuerto nos estaban esperando con cartel de la empresa y en menos de 5 minutos ya estaba el transporte listo. El conductor fue amable y muy responsable al manejar, solicitando que todos usemos cinturón de seguridad y tapabocas.

Best price from Cancun airport to a hotel in Playa Del Carmen and also had a discount. As soon as we came out of the airport they were waiting with a sign from the company and in less than 5 minutes the transport was ready. The driver was kind and very responsable when driving, requesting everyone to use seatbealts and facemasks.

December 21, 2020
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Reply from eTransfers

Hola Guadalupe, muchas gracias por tu preferencia. Estaremos encantados de viajar contigo de nuevo.

Rated 3 out of 5 stars

Rules Should Be Followed

It's a great and reasonably priced service. However, I tried to book a ride for the same day and found out I couldn't do it through the website. Because I was booking for that same day, I needed to call and book it, which I found a little inconvenient. Still, I was glad I was able to do it even if it was over the phone. My biggest complaint is that my driver was not wearing a mask. When I got in the van, he actually told me that I could take mine off! After chatting with him a while and talking about how terrible everything with COVID was, he actually put it on. But it was very uncomfortable for most of my ride to be in a vehicle (with the windows closed) with someone that wasn't wearing a mask.

December 13, 2020
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Reply from eTransfers

Hello Laura. We regret what happened, we will investigate this issue to take action on the matter.

Rated 5 out of 5 stars

Good communication and price

Good communication and price. I'll use e-transfers again in the future. THX!

December 12, 2020
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Reply from eTransfers

Hello Eric, thank you for your comment. We hope see you soon.

Rated 5 out of 5 stars

Best service to use!

They were there waiting for me, I had a private vehicle as promised for what I thought was a very reasonable price!

December 9, 2020
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Reply from eTransfers

Hello Kevin, thank you so much for your comment and preference.

Rated 5 out of 5 stars

Thank you for being so flexible with…

Thank you for being so flexible with your scheduling, all the drivers were helpful and very kind - would recommend!

December 9, 2020
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Reply from eTransfers

Hello, thank you so much for your preference. We hope see you soon.

Rated 5 out of 5 stars

Excellent service

On time, very nice and great communication. I booked them four times on my last trip and they were very reliable.

December 8, 2020
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Reply from eTransfers

Hello Rebecca, thank you for your comment.

Rated 5 out of 5 stars

Excellent, no complaints!

They did an excellent job. Vehicle was clean and spacious and the driver drove safely the entire time. It was exactly what I would have hoped for! Thanks

December 8, 2020
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Reply from eTransfers

Hello, thank you so much for your comment.

Rated 5 out of 5 stars

On time

On time, great car and professional drivers.

December 8, 2020
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Reply from eTransfers

Hello, thank you so much for your comment. We hope see you soon.

Rated 5 out of 5 stars

Cancun Trip

We scheduled a trip to Cancun at an all inclusive resort. I booked eTransfers to take us from the airport to the property. We fly standby so we ended up needing to take a later flight. eTransfers was SO responsive and communicative with me while I was needing to make those changes. They immediately responded to my text messages and emails. When we arrived in Cancun, the airport was crazy with drivers. I called the eTransfers representative because I was lost and he stayed on the phone with me for 10 minutes while he navigated me to the area where my driver was supposed to be. He stayed on the phone with me until the driver was standing in front of me. I was super stressed and didn't want to get taken advantage of by another driving company standing outside the airport. eTransfers did an amazing job keep me calm and helping me start off my vacation on a positive note. Our driver was professional and very friendly.
He offered us beverages after our long journey, which we gladly accepted.
We also used them to get back to the airport when we left and they were punctual and professional as well.

December 7, 2020
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Reply from eTransfers

Hello LHayes, thank you so much for your comment.

Rated 3 out of 5 stars

More info needed plz

I would like to get an email asking for my details because I’m going from Playa del Carmen to the airport to Playa?
I have not taken my trip yet, it is in March 2021.

December 7, 2020
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Reply from eTransfers

Do you need help with your reservation?
+1 (305) 529.3806

Rated 5 out of 5 stars

Will absolutely use again

Will absolutely use again! With an 8:30a flight from Cancun, I did not want to worry about using the bus or a taxi. This was perfect!

December 5, 2020
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Reply from eTransfers

Hello Shayla, thank you so much for your comment.

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