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Rated 4 out of 5 stars

Good products at good prices, clear website. Helpful pointer to gloves to go with the chains. (Last time I fitted chains I got cold and dirty hands so these are a good idea too.) The one pr... See more

Rated 1 out of 5 stars

My wife bought 4 kitchen pans for £300 on 2 January 2026, comfortably above the £200 threshold for free shipping. I found out a day before the delivery that I had to pay £77 in taxes, which I refused... See more

Rated 5 out of 5 stars

At the beginning I was a bit sceptical about ordering from other than the original store of an item I am interested in. However, I bought tazz ugg, new collection, that was sold out everywhere. Sin... See more

Rated 4 out of 5 stars

Good measurements for calf. Lots of choice. Sadly ankle measurements are needed as these are too narrow & the zip doesn't meet. My ankles aren't huge, I've struggled to buy wide calf boots over the ye... See more

Company details


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3.2

Average

TrustScore 3 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I made an order but I’ve received an…

I made an order but I’ve received an email saying my order was cancelled and I’ve got a refund. Since I haven’t cancelled the order myself I asked for information and the assistance promptly replied and send me the new order. So I’m very satisfied because even if there was a problem in the beginning the client assistant was absolutely great, and I’ll surely order again in the future

July 5, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience with this company

Terrible experience with this company. Ordered a pan in December 2020…was dispatched 3 times after each time failed to arrive and me having to chase to send another. They blamed the delivery company. I eventually asked for a refund when the pan never arrived, chased many times - still nothing and it’s now October 2021! DO NOT TRUST THIS COMPANY!!!

October 23, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered 2 items that appeared in stock…

Ordered 2 items that appeared in stock in November heard nothing contacted them in Dec to be told one item not available.
So then asked them to send the other pan still had nothing despite several e-mails As they say item is with DPD now end Jan they have now refused Me a refund!!! Never use these people awful!

January 24, 2021
Unprompted review
Rated 1 out of 5 stars

Refused to refund a faulty product

I purchased a pepper mill from Etrias and the product was poor quality, rusting within a matter of days. I contacted them for a refund and they refused to offer a refund - one of the only companies I've ever dealt with who have directly refused to refund a faulty product, in direct contravention of UK consumer law. Highly recommend trying alternative options before shopping with them.

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

Don't bother using these

Don't bother using these. The items on their website are not in stock at their warehouse. They say 3-5 days sent from the warehouse now it has been 5 days and I contact them and they tell me they do not have them in their warehouse at all. Terrible service do not use

December 20, 2020
Unprompted review
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