Etrias.nl Reviews 

The patagonia cool daily shirts are really nice!! feel nice and wear nice, I can also wear men's. Immedietaly ordered another cool daily T-shirt! Shippment is also very quick!

The item delivered was significantly smaller than the one I ordered. Upon raising a complaint, the company updated their website to reflect the correct dimensions but failed to take responsibility for their error. Despite my requests, they have not arranged for the incorrect item to be collected at their expense.

To make matters worse, they have since ceased responding to my emails, leaving me with no option but to initiate a dispute through my credit card provider. This lack of accountability and customer service is highly disappointing, especially as the correctly sized product would have been ideal.

Proceed with caution.

UPDATE UPDATE UPDATE...

NOW EVEN YOUR TRUSTPILOT REPLY IS UNRELIABLE...

ACTUAL CHAIN OF EVENTS
Email one – 21/03/25
Dear Sir/Madam,
I am writing to bring to your attention an issue regarding the item I recently purchased from your website. The product was advertised with dimensions of 50 x 50 x 70 cm (see attached), which was a key factor in my decision to purchase. However, upon delivery, I discovered that the actual dimensions of the item are 32 x 32 x 58 cm, significantly smaller than described.
As the item does not match the description provided on your website, I believe it is your responsibility to cover the cost of return postage. I kindly request that you arrange for the return of the item at your earliest convenience, as it is unsuitable for our needs due to the discrepancy in size.
I would appreciate your prompt response to resolve this matter. Please confirm the necessary steps for the return process as soon as possible.
I look forward to your reply.

YOUR REPLY – 22/03/25

Dear xxxxx,

Thank you very much for your message.

It is unfortunate to read that you have received an incorrect item.

In order to assist you further, we need the following:
- A photo of the items with a measuring tape for reading the measurements
- A photo of the barcode with the item number

Once we have the photos, we will assist you immediately!.

If you have any further questions or if we can be of any assistance, please do not hesitate to contact us.

With kind regards,

Ilse | Etrias

Email two – 22/03/25
Many thanks for your email. Here are the photos you requested. The item does not have a barcode on it, nor on the box. If the barcode is hidden somewhere please let me know.

With kind regards,

YOUR REPLY – 22/03/25

Dear xxxx ,

Thank you for your email and the accompanying photos.

Most of the time the barcode is placed on the box or the ticket on the item. Could you please have another look to see if it is somewhere else?

We will pass your explanation and the photos on to the warranty department in order to decide the best course of action to take in helping to resolve the matter for you. As soon as we are able to offer more clarity, we will contact you immediately.

Once again, our sincerest apologies for these unpleasant circumstances and we hope that we can resolve the problem for you as soon as possible.

If you have any further questions or if we can be of any assistance, please do not hesitate to contact us.

With kind regards,

Ilse | Etrias

Email Three – 22/03/25
Hi,
I have checked again and confirm there is no barcode on the box, the item or the ticket. The only barcode is the UPS delivery ticket. The only thing I can think of is that the UPS may be on top of the barcode that you are looking for. I do not want to remove the UPS label as it may damage the label or packaging.
With kind regards,

Email Four – 25/03/25
Good afternoon,
Please may I have an update regarding the collection of this item that was advertised or sold incorrectly.

With kind regards,

Email Five – 27/03/25
Good afternoon.
I would be grateful if you could contact me at your earliest convenience to arrange the return of my item. I have not received any communication from you since Saturday, and I remain awaiting confirmation of the collection.
While I note that you have now amended the information on your website, the matter remains unresolved as the item was misdescribed at the time of purchase. If I do not receive a response by 29th March 2025, I will have no alternative but to dispute the charge with my credit card provider on the grounds of incorrect item dimensions.
I trust that we can reach an amicable resolution promptly and appreciate your urgent attention to this matter.
Kind regards,

TELEPHONE CALL - 01/04/25
After still not receiving a reply to my past three emails, I called their customer services line in The Netherlands.
I spoke with the customer services department who have now agreed to collect the item at their expense. I am waiting for for an email confirmation.

04/04/25 - Three separate times I have been assured that DPD would collect this item on 4th April 2025. No Courier arrived to collect. They have not even managed to arrange a courier.
AVOID, AVOID, AVOID.

First they told me they had delivered to my neighbour, which they had not. It then took them 2 weeks to do an 'investigation' to see what had happened (for a €12 Knife!).

They then said they would send it again, and then they sent me a vegetable peeler, which I was then obliged to send back to them for a refund! Overall a terrible waste of time.

Jokers!

Is it a joke? That's the worst website I had ever worked with.
No reply after sent an email, no contact, not possible to reach anyone. However, the amount has already been debited from my account.
Go away!

I needed to get a Thule clamp for my car, Etrias was the only place that had it in stock. I contacted their customer care around 19h on a Friday and thanks to their guidance, got the product the next day in Brussels around noon. Without it leaving for holiday would have been a struggle. Great, competent client service and logistics. Thanks again.

I paid for delivery at home. I was at home the entire day but then was informed that they could not deliver at home. Etrias required me to pick up my packet from a pick up location.

The product lives up to the hype. The sides are higher than most so I can comfortably make 3-layer lasagna for 8 people in it. The one thing is, as the product is hand made, there is a drop of hard paint that sticks out from the bottom and can scratch a soft surface. It cleans super easy after a bit of a soak and just looks great on a dinner table.

Wrong product was delivered. Etrias could not garantee a new next day delivery and demanded the return of the wrongly delivered product as a condition for resending the product. In short, Etrias made a mistake and left the customer in trouble. This kind of procedure is not client friendly.

bought clothing for padel
arrived 3 business days later than promised.

They sell products which are not in stock. Mischievous practice.

Charges scam delivery fee.. Contacted Etrias when UPS sent demand for "customs fee" Also alerted paypal who were used for payment .. Etrias stated that this was advised on the web site .. It certainly wasn't.. The shipping fee I paid at point of sale was high enough to cover any costs .. no mention of extra charge on delivery.. Ups now stating delivery attempted which they didnt .. I have a gated drive way covered by cctv showing no activity & one of us is always in at all times .. Clearly a scam , now an ongoing dispute handled by pay pal .. will update on out come !
Should also add, we regularly use UPS ourselves for out going & incoming retail services so they know us well & never have any problem delivering here.. I suspect its a scam on Etrias part as the "customs Fee" is payable to Etrias not UPS .. Bizarre!
Edit: 07/01/25
Answering your reply,.. How insulting are you to just send the exact same worded message that caused me to write this negative review.. You obviously just send this to any emailed complaints & I can see it appears on other reviews as well ..
The mention of customs fees is before the check out & calculation of shipping fees , implying this is why the shipping fee is so high .. There is no mention of an additional payment expected post sale ..
You as a company have full access to & knowledge of any & all "customs fees/taxes/ charges" & are obliged to declare the specific amount expected for a complete sale transaction Other wise you must declare this is only a part payment at the point of sale...
You have now emailed me saying the parcel is missing/ undelivered & sent a form to fill in to delay your responsibility to refund monies ..
Pay Pal are still on your case & will not accept delaying tactics.. They can & will remove money from your account when & if they see fit.
Nice public bit of mud slinging youve started here.
Get your act together.
Lisa
Edit 21/01/25 : Another delaying tactic email from Etrias today , they say the package was refused delivery due to non payment of fees & will re send it .. No attempt at delivery was ever made ..once again I request a refund .. If they do this to multiple customers ( which they do ! )they can build up a nice stash of other peoples money & should be held liable for any interest they make off of the money they are holding on to !
Disgusting behaviour
Lisa
Edit 31/01/25..The saga continues .. After constant emails to etriARSE explaining that the exorbitant import fee was stated as could be paid on delivery for me to either accept & pay or refuse & return, so at least I could be sure the item actually existed at all but the item never actually arrived this is one of the several emails from them copy & pasted:

Thank you for your message.

Indeed, the order has not been delivered to you, as the import charges have not been paid, and this will not happen. If you refuse to pay these, over time the order will be returned to us. As my colleague indicated, the import charges will then be deducted from your purchase amount.

If you have any further questions or if we can be of any assistance, please do not hesitate to contact us.

With kind regards,

Charlotte | Etrias

Clearly a scam as they will not refund your money & do not prove the item ever existed
Really dodgy scammers
Lisa

I'll like to share my experience to advice all customers how unreliable is this company. I ordered for Sinterklaas a Berg skelter Rally DRT yellow 3 gears, I bought it when it was "black Friday" discount, 10%. the delivery was quick, as they promise, but the product was not what I ordered, as you can imagine, the mistake was not on a better or more expensive product, they sent what they had on the shelve, different color, different length, with not any gear .... I told them about the mistake. I ask them to deliver the correct product and I returned this one. They told me, there was a mistake with the link and they said it was not available anymore. This was totally a lie, because same product still at they website. So I said to them, I don't want my money back, i want the product i order, and again, they answer product not available. Still waiting for the money back in my account. But I'll recommend you, do not use this company for any purchase you want to buy as they are totally making misleading advertising or cheating.

I experienced satisfying shopping for shoes. Packaging was top quality which shows Etrias caring. Shoes themselves, sound clean, and exactly the same as pictures on the website at a competitive price. I would add that PostNL made a mess in delivery and when I contacted Etrias, they were quite available and prompt in following up until I received the package. I definitely recommend Etrias.

DO NOT BUY ANYTHING FROM THIS COMPANY.
5 weeks ago I ordered two pairs of boots from Etrias which were promptly delivered. When ordering the boots I was reassured by the fact the company appeared to be a UK 🇬🇧 company, and their website expressly stated they had a UK 🇬🇧 team and email address. I was dismayed to have to pay import duty as they were sent from the EU.
Unfortunately when I tried one of the boots on for the first time the zip pull snapped off. I immediately contacted Etrias Customer Services, complete with pictures of the faulty zip. They were quick to reply and offered me €15 compensation, which I refused as clearly I couldn’t wear a boot without a zip working. They agreed for me to return them, to the Netherlands, at my expense, for a full refund. I duly did this, but was dismayed a week later to receive the boots back as having (apparently) been rejected by Etrias upon return to their warehouse in the Netherlands.
I have since contacted Etrias on several occasions via email (they don’t appear to have a telephone number for contact) to complain and try and get a refund and the matter resolved, however, I have been ignored every time.
I now have a brand new pair of faulty boots which can’t be worn, and cost me £120, as well as £67 import duty, and £35 to unsuccessfully return them.
Their customer service is disgraceful and I am now beyond frustrated with the whole situation.
UPDATE - Etrias eventually refunded me £120 for the cost of the boots, but have not refunded me £67 import duty, or £35 to unsuccessfully return them. So I am still £102 out of pocket! Not acceptable! 😡

Ordered some wide calf boots from this store. Then had to pay custom tax to receive them which I didn't mind if the boots were going to be OK. Boots arrived. Despite giving my correct size they were too big. Then paid to return them. Did exactly what it says and boots ended up in customs for ages as Etrias did not respond to them. Boots are now on there way back to me that I cannot wear. Tried contacting customer service. They have not responded. Terrible customer service. Paid £200 In total for boots. Do not buy from this company especially if there is a chance you may need to return them.

I have received the wrong item in post. They told me to return the wrong item and pay for the postage which seems like something they should have covered as it's their mistake and the end of the day. They still have not sent me the correct item, £90 wasted. Will no use again.

Excellent Customer Service! Etrias associates processed the replacement of a device i had bought, after it stopped working and was still covered by the guarantee. It took just a week from the moment i submitted my claim, to the day a brand new one was delivered.

Nice place to sneakers

I bought a pair of boots, they’re wide calf so very difficult to get in the U.K. They were delivered quickly, but were faulty, initially, customer service was extremely quick, but since I’ve asked to return them I’ve had no reply. I’m really disappointed as I gambled with all the positive reviews on here and thought initially the negative ones were just one-offs. My experience says not so. I’ll happily update this review if the situation is resolved quickly.

As originally stated, I am now updating this review as the issue has been resolved, a full refund has been given. While I appreciate Etrias may have been waiting for feedback from the manufacturer, had they communicated this with me, instead of failing to acknowledge my emails this review may be 4 or even 5 stars. I guess I'll never know whether the reply I received was indeed following feedback from the manufacturer or the Paypal case I started and posting this review. Up until the fault I had no issues with Etrias, but I'm unsure if i would shop there again. I am happy though it is resolved without further delays.

It take 12 days to arrive, and is already 2nd time. Items looks new but box was damaged. Seems like this shop had some issues in update the storage in real time so always wrong time of delivery. They don’t bother you to contact you right after your order so you are just left in the doom for the first week. Hope this help you improve your service. If you are interested at all in doing that