Etrias.nl Reviews 

I received a faulty item and was kept in a loop of "we are contacting the supplier" "we will get back to you as soon as we hear from the supplier" for 10 days despite many emails and phone calls. I'm still waiting for a solution and in the meantime the item is out of stock.
Their system is outdated, but their staff are ineffective and as they rely on suppliers for their online items, and they keep deferring to them instead of solving the problem (and refunding money) themselves.

Order ET104286401

Ordered on the 14th of july and sent retour on the 16th.
I asked on the 19th of july when i will receive refund, they replied: package did not arrive.

24th of july: I emailed again and asked for an update. They asked me the tracking number. (I already sent with the first email on the 19th).
I sent the tracking again. They replied and said they have started an investigation.

30th of july:
Now two weeks later, still no refund or news.
I tried calling customer service 3x.
1st time i waited 15 min, when it was my turn the line closed.
2nd time line closed at 15 min while i was still 3rd in line.
3rd time my turn again, waiting line closed at 15 min.

That’s 45 minutes of waiting and not even able to speak to anyone.

Edit: called 4th time. Again the same. Every 5 minutes you move up in line and then at 15 minutes it cuts and you have to start over again.

Horrible service.

THIS IS A WARNING FOR ANYBODY ORDERING OUTSIDE OF THE NETHERLANDS. Please done fall into the trap of this bogus company..

On the company’s website it states that shipping to the uk is £9.95 this was paid alongside the item cost (£150). Following shipping of the item I received an email from the courier stating I owed a £50.15 import fee and until this is paid i would not receive the item. I have since contacted the company and they will not issue a refund nor cover the import fee despite this not being mentioned anywhere on their website.

Purchased a pair of sneakers on sale (135 euro) on saturday 20-04-24. They were delivered on 22-04-24 so short delivery time, great. However, the sneakers were too small so immediately I asked customer service if I could swap, but the sale offer didn’t count anymore, 2 days later.
So now they are charging me full price (180 euro) in order to change the same identical shoe, only 0.5 size bigger. Terrible customer service and will not be ordering here again.

EDIT: please see below for their reply. In what world does a shoe company not have an exchange policy. If you buy something that doesn’t fit (which can happen often with shoes/clothes), Etrias (sneaker district) forces you to repurchase the product for a higher price instead of just exchanging it for the same price BUYER BEWARE.

The worst customer service ever, basically it doesn’t exist. I have ordered a coffee cup with a lid, however, it’s not even splash proof, of course this is a mistake of the product which was not mentioned in its description. I wanted to receive a refund as it is worthless, however, they have ignored all my emails. Don’t recommend at all!

Good variety of brands and colors, friendly stuff. Lack of some shoe sizes. Can have more employees during peak hours.

Very fast and efficient service.
The descriptions on their web site are very accurate.

Very good help, shame it took so long on the phone.

My bag is is very wonderful and im so glad that i was able to get it.

They took over sneakerdistrict.nl but refuse to pay out or re-activate my gift card.

We have ordered several times from Etrias all without problems. However, this time we had to return a product twice. The first time was our mistake (wrong product ordered) and the second time the wrong product was delivered due to incorrect packaging at the suppliers. Both times customer service was excellent. Refunding our initial mistake and speedily sending the correct one the second time.

Amazing service - literally next day delivery! Thank you!!!

easy to search and navigate. easy to order. But, ordered 17th of December and got it 22nd of January. What should I say? Was unhappy.

quickly delivered. Very happy with the service. Thank you

The whole process was smooth, packaging was conform. We received the proper information in relation to the slightly delayed delivery.

They do not deliver; they propose solutions; but do not keep you informed. During a period of 11 days I've mailed them 5 times asking where my goods were. They did not respond at all. Then today after 27 minutes waiting on my mobile (7 customers before me) the lady would not understand my worries and frustration that I would not make an other mail stating I did not received my goods. So clearly not what the lady wanted to hear so she broke down the call saying 'Have a nice day'!!!!! You've got to know: I did not shout; I did not swear; I've only called it ridiculous after 5 mails asking where are my goods, that I need to sent again a mail saying where are my goods!
Within 10 seconds after the call I've received a mail that I was not polite on the phone!!!! + I had to fill in as well a document in which I had to confirm 'not to have received the ordered goods', while they acknowledged the transport went not as it should be!
FRUSTRATING 212 euro which I do not know if they will return that amount back to me.
Either way, last time I've ordered something with Etrias

Lovely confortable shoes. It is my second pair, slightly different model, but still top

Bought a Jacket at an Etrias shop, took 23 days, never arrived. Calling customer support was not possible, so I had to e-mail them. They made me sign forms instead of solving the problem themselves. Will update once situation has evolved.

You'd think that if you bought a jacket for 200 euro's they'd make sure it arrive on time to your house. They promised a max of 5 days, it has taken them (at least) 23. And now they can't find it and won't give me my jacket or my money.

Dear Etrias,
It seems I can’t respond to your comment, so I hope you’ll find my message this way. I have sent the form 3 times already, with each time I sent it I get the reply I sent an empty form or no form at all. To make sure this wasn’t a mistake on my side, I’ve sent it to different e-mails, which all showed the form filled in. I’ve yet to get a new response from my latest e-mail a few days ago. So yes, I did fill in the form, and tried sending it multiple times, but all I got back from you guys was that I didn’t fill in the form. I’d be happy to provide proof.

Edit 2, January 7:

After the customer service on phone turned up available again I called, and was able to get the form worked out very fast. Got an email same day that DHL lost my package, and they’ll now send a new one or pay back. Considering the entire experience, it was hard getting something fixed through e-mail, however calling them was a fast and customer friendly experience. All in all it still took a long time, so I changed my one star to a two star review.

Ordered wintersports gloves for my boys, but got the wrong ones (pink).
Very slow response to none response of customer service. They even are not reachable by phone, just email. If not for the positive reviews; I would think its a scam. Other goods received are good quality, but very slow shipping (order processing).

Update 14-1-2024: as of today it has not been resolved besides the offer of a return label. The item has been returned and received by Etrias back 29-12 (track trace), but no restitution has been given. Same old excuse; its busy and we have backlog. Other words they are cleary over their heads and clearly short on qualified staffing.